Denny’s Resturant

My visit was good. This is as good as any Denny’s I’ve been to and I’ve been to them all over the country.

Service was decent except the hostess who claimed she couldn’t do math when we were totaling the bill… The food was not typical of other dennys the chicken fried steak tasted bad and the marinara sauce we received with our cheese sticks was cold but bubbling? Unfortunately I did try it that’s how I knew it was cold, but I quickly found out why it was bubbling, it tasted fermented. I’m pretty sure it was a «little» old.

I had stopped in town for the night halfway through a very long road trip. I was tired and shaky and I needed a real meal so I went here. There were only four other customers in the place and they all already had their food. I had to wait soooo long for my meal. I got the pot roast. The meat tasted fine. It was hot and steaming. The mashed potatoes tasted weird like off fake butter and the veggies were luke warm and tasted of freezer burn. I was already feeling bad but for the rest of the night I felt awful.

Was staying a little way down, but didn’t want Wendy’s or sonic desert. The wait staff we very kind and welcoming. Got in & out pretty fast, no complaints on my desert either.
Hats off to the hard working ladies in this place.

This review has 5 stars because of the waitress… BIG MAMMA! Hands down best waitress. I’m from Cali and currently traveling and she made me forget I was home sick. If you come here and she’s your waitress, you will be taken care of and have a few laughs as well!

This Denny’s rules. Big Momma is the best waitress I’ve ever had. I had the grand slamwitch and it was great. Would definitely come back if I’m in the area.

Big Mama this is for you! Killin the game, best service I’ve ever had at a Denny’s. Hope next time I come through she’s still around so I can have as good as an experience as I had this time around.

Last night my boyfriend and I went into Denny’s around 9pm, the restaurant was pretty empty. Probably only 8 tables were seated. After about 45 minuets of waiting for our food, we stared to wonder what was going on. That’s when we noticed 2 other tables leaving the restaurant extremely angry. My boyfriend and I were sitting near the server station so we had a front row seat to our waitresses emotional meltdown. While watching this meltdown, we could see our meal sitting under the heat lamp while the waitress cried into her hands. The first time we saw a manager present was when she was telling our waitress to calm down and go smoke a cigarette, our food still sits under the heat lamp.
We have now been there for an hour, no food, and the only acknowledgment we get are glares from the staff as they can feel us watching the meltdown unfold.
Our food had now been under the heat lamp for 10 minuets, waitress out of site, manager attempts to save the day by light heartedly saying «sorry about the delay, we had to wrangle some farm animals that didn’t want to be cooked» we stared blankly, not amused, still hungry.
The redeeming moment was the new waitress just starting her shift, Maryanne. She at least acknowledged the insanity of what we just witnessed but still brought us out the same food, that had been under the heat lamp for now 20 minuets. In good spirits we told her no thank you.
The good news is, Wendy’s was in walking distance.
In conclusion: between ½ the menu being 86’d, and disregard for the focus on customer service of the wait and managerial staff, it was extremely entertaining. I would not go on an empty stomach.

Stopped at a nearby hotel for the night during a cross country trek and came over to Dennys to get a little scoobie snack before bed. we walked in and were promptly seated but then proceeded to wait for 20 min before my evil eye met the waitresses. She made no apologies for the wait and asked for our order. When we ordered a soup she said she couldn’t give us soup since it was 5 min after 10pm (when they stop soup service) to which we replied that if our order had been taken on time it would have been before 10. she ended up bringing the soup. wait staff and cooks were joking around loudly and everyone could hear it. food was mediocre at best. bad experience.

I know it’s a franchise and I typically don’t like to go but sometimes the people make the difference. After reading some previous reviews about Big Momma I had to check it out. She really is amazing. She makes it all worth it. Check it out and be sure to ask for Paula aka «Big Momma»!

Super helpful. Big mama did great– even with soloing eight tables! Food was on point.

I’ve said it before & I’ll say it again: It’s the people who make the difference. What can you say about a place that already has your hot tea, honey & lemon set up waiting for you before you walk in the door? The most pleasant staff of any restaurant I’ve ever been to. Diane, Miss Linda & Lorrie make it worthwhile to stop in for breakfast. And I miss seeing Paula’s smiling face in the morning. I understand that she’s on another shift. She’s another gem. Thank you, ladies. You made working outside on those cold & windy Amarillo winter nights bearable.

Paula! AKA big momma is one of the best servers in reported history! She made the experience!

All 4 of these stars belong to server Paula aka Big Mama! The food was typical Denny’s, took just as long as it normally does at any other Denny’s…nothing special. except for our server Paula… she’s the reason we’d be back!

Giving a 1 star would be too generous! After driving 14hours from LA… Unshaven, tired and needed to stretch and relax… It was just after midnight on a friday… like 1am… I walked in and was greeted by the host… I asked to sit at a booth with a window overlooking the parking where I have my car w/​convertable top down. The waitresses has 2 speed… Slow and stop… took about 20minutes before a waitress approached my table… w/​a menu… another 20 minutes to come back to take my order… by the time I received my food… It was already past 3am… The service is soooo bad… that. they didn’t take the time to wait til I had food in my mouth to ask «if everything is ok»… Worst Denny’s service ever!

I like Denny’s, but this was not a good experience. Slow service, cold food, rude management. Wish we had gone to Wendy’s next door.

After being on the road for 12 hours yesterday, we were starving for some dinner by the time we got to Amarillo. One of the perks of staying at the La Quinta here is that there is a Denny’s right next store, or so we thought. Dinner and breakfast! Win-​win! Not.
Since we had our two dogs and it had been a long day, we decided to order to-​go. I looked at the menu online and then called the restaurant. I was immediately put on hold (not officially — someone was either holding the phone or set it down), and I could hear three people fumbling over who would be the one to take my order. Finally, a girl with a pleasant voice picked up.
I ordered the veggie burger with onion rings; for my husband I ordered the chicken ranch melt with seasoned fries. He hates Swiss cheese, so I asked for cheddar instead. He also didn’t want the Ciabatta bread. Not trying to be difficult, I asked if it would be OK if we substituted a regular bun. She put me on hold and I heard her ask someone. Then she said that would be fine. (For the record, I already knew it would be fine, because I worked at Denny’s when I was a teenager and also for a little while in college as a waitress, and this simple modification should not have been hard. Most of the time there are keys on the touchscreen where you can enter substitutions easily. For the few things that isn’t the case, you can type it in and/​or tell the cook. It’s not that big of a deal.)
I was pleased when she told me it would be ready in 15 minutes, and in a few, we were off to go pick it up. When we got there, it was already ready. The server/​cashier who handled our order brought it to us, and we paid for it. I asked for extra ketchup, because the hubby and I are both ketchup fiends. She brought one more packet over, and said it was the last one. (This was also disappointing having worked at Denny’s, because either a) There was more in the back and someone hadn’t stocked it, or b) The restaurant was completely out — both scenarios are completely ridiculous.
We took it back to the hotel and sat down to eat. I was a little disappointed because I wasn’t offered or given any mustard or mayo for my burger. The burger itself was an Amy’s patty, which I was super excited about, except the way it was cooked was horrible. It was mushy and soggy, and overall pretty gross. The onion rings tasted terrible.
When my husband got to his sandwich, he was unhappy to find three things:
1) It had Swiss cheese on it.
2) The bread was Ciabatta.
3) She didn’t give us any ranch. It was a Chicken Ranch Melt, hello.
Suffice to say, we were much too tired to go back to the restaurant to tell them, or to go get anything else. My husband settled for the chicken patty with the cheese scraped off, dipped in ketchup. I ate as much as my burger as I could to sustain myself for the night, and threw the rest away.
The Verdict: The food was horrible, and we wish we didn’t tip so much on the order since it was completely throwed. Yep, I said throwed.
P. S. We are not having breakfast in Amarillo.

Terrible service and attitude of waitstaff. Food came out wrong and someone else’s food had multiple hairs in it.