Petco

I was disappointed to learn that the Petco near my house had closed, so I was very excited to find one in my neighborhood at work. I need some goldfish for my outside pond. They had a huge tank in the middle of the fish section. The attendant was very friendly and helpful. I told him that I was just going to put them in an outside fish pond. He suggested the 15 cent ones in case a few died, plus he grabbed only the gold ones so you could see them in the pond instead of the black ones. How cool was that??? I got to the front to check out, the attendant was pushing the rewards card, I said that I don’t really buy much, she said it was free and if any of my friends or family wanted to use the card, I could give them the free stuff. Sure what the heck all of my children have dogs and I can buy them treats… Great place, quick service, and great customer service.

I am not a fan of this Petco. The customer service here sucks. I dealt with a member of management here who treated me like crap. I even witnessed this person treat other customers the same way. This nothing like the other Petco’s in the area. Corporate really needs to take a look at the management team here.

Please, don’t buy an animal here. Their products and grooming services are just fine and dandy, but the animals…
Story 1:
I bought a hermit crab here, and put it in the terrarium with two other hermit crabs that were purchased somewhere else. The other crabs had been healthy for months, and continued to live for about another year. The one from the Alton Petco, not only died overnight, but FELL APART. He was inside his shell in pieces the following morning. I went back to the store and had a hell of a time getting anyone to even talk to me about the animal. Finally they offered to replace it with another crab. Honestly, I don’t want your disease ridden animals. I’d rather have my money back.
Story 2:
A little girl is looking into a terrarium of female white mice. The kid is upset. I look in and notice that there is a dead mouse laying in the front, spread eagle. I find the «rodent section» guy and mention the mouse to him. He said he would take care of it. I then go next door to have dinner at Applebee’s. After dinner, my Mom and I walked back, just out of curiosity. Two hours later, the dead mouse is still hanging where I last saw it.
Story 3:
The place is so creepily unclean. I walked down the main isle of the store and slipped in dog pee. It was a pretty darn good sized puddle. I didn’t just slip; I fell down on my back like Joe Pesci in «Home Alone.» I fell hard, and I was hurt. I went to the customer service line and told them that there was dog pee in the main isle and I had just busted my ass, to which the girl replies «Yeah, that happens a lot here.»
When I fell, I had a bottle of Dr. Pepper in my hand. I threw the bottle (cap on) across the floor. It rolled way under a display of snakes. Several weeks later, I remembered and looked under the snakes. The bottle was still there.