Mattress Firm West Altamonte

Hope Brown did an amazing job in helping me pick my first mattress (I’m 18 and have had the same mattress my whole life). She was patient and showed me the varying differences in the mattresses, and it was a great experience. I got a great price on a mattress I know I will love and will last me past college. Highly recommend, wouldn’t have gone anywhere else.

When we needed a mattress for my youngest we remembered Discount Mattress Barn which was in this location (see my prior review). Now we have Mattress Firm, which still had great service and prices. We walked in late one weekday evening and were the only ones in the shop. The salesman and manager were both there and patiently brought mattresses down so my 3yo could choose (ever wait for a 3yo to choose anything? lol). She eventually chose a lower end mattress which is perfect for a child (not something I would sleep on every night!) and in our price range. Delivery is no longer free but the fee isn’t bad. We booked delivery for a few days out and it arrived just as planned. She was so very excited to have her first «big girl» bed!

I have been searching for months to find the right mattress at the right price. I went to this location and was greeted by Dave Williams. Dave was professional, courteous, and very knowledgeable. I was surprised at how quick he narrowed down the mattresses for me to try out after he had asked me just a few questions. I found the perfect mattress for me at a great price. I highly recommend shopping here for just the right mattress. Thanks Dave for making this a comfortable buying experience.

I get to write 3 furniture store reviews today. One place will get 5 stars and an excellent review for their amazing customer service, one place will get 4 stars and a good review, and one place (rhymes with Hashley) will get a 1 star review along with a rant about poor customer service. I guess with the 5 stars sitting right there, it’s no surprise which one Mattress Firm is.
We have been sofa and mattress shopping for about 2 weeks now, and we have finally seen enough and are ready to start buying. We had been in a Mattress Firm a few days before (not sure on the location, but Kevin was the salesperson). We had intended to return, but we had another appointment that ran long and that didn’t happen. So, we ended up here, weary and exhausted, but thanks to Kevin, we did know what we wanted. Now, we just had to find it at a price point we were willing to pay. Having just been next door at American Signature (which we liked), we had a quote in hand (which we also liked, for $ 1499) and walked in looking to see if Mattress Firm could beat it. If not, we were prepared to walk back next door to make our purchase at AS. We were greeted by Chris Manos, we stated our needs and intentions very frankly. He helped us figure out which mattress we were talking about (we babbled at him about firmness and padding and somehow he honed in on the mattress we were talking about). We laid down and confirmed our selection, and at about this time, this money saving goddess walks in (I think I heard harps an chimes in the distance). Her name was Hope Brown and she spoke such wonderful words, like «Let me tell you what I’m going to do for you» and «Give them that at this price» or my favorite «If you buy one of these pillows, I will give you the other for free». I was using my handy dandy Unilocal app and made sure to check in (there was a coupon for a twin size bed frame, but Hope waved her majestic money saving hand and with a twinkle in her eye, she upgraded us to our Cal King frame and only charged us $ 30 for it. Folks, we’ve been shopping for 2 weeks, the base line frame was $ 70 and this upgrade was $ 130, she knocked $ 100 off that frame. See why she is is a goddess? We had found Cal King frames at the Reuse store that were running $ 55, and they were low end. $ 30 frame? Yes, please.)
In the end, Mattress Firm beat the American Signature price, they came in at $ 1349 for the exact mattress we were wanting. Chris and Hope were thrilled, they delighted in their «pummeling» of their competition. We got everything we wanted, including some luxury pillows that I’m convinced my husband would have easily paid more than the mattress for had they charged him that. We are thrilled with the price and delighted with the customer service…
I rarely do this, but I want to take a moment to focus on the customer service we received at not one, but 2 Mattress Firm locations. I feel horrible that we didn’t get back to Kevin. If not for him and his insistence that we trust him while he put us on different mattresses (I was convinced he was trying to oversell us), I am positive that we would have selected the wrong mattress. Not only the mattress, but Kevin showed us the pillows that my husband says he has searched his whole life for. So, if anyone from Mattress Firm knows where Kevin is and can thank him for us, that would be awesome. He really did an outstanding job. Chris and Hope are also outstanding sales people, they worked so well together and it was clear to me that they both enjoyed their jobs. Chris has such a pride for the company he works for, that it really shined through; and Hope made us feel so special, I felt like I was buying a mattress from someone I had known for years and was giving me the special friend treatment. I look forward to updating my review after the mattress is delivered, but for now, I am so delighted and happy with our decision and am so glad that we found this store in our travels. Keep up the very excellent work.

I went to the Mattress Firm in Altamonte Springs Florida kraig was extremely helpful and I was out of there in less then a half an hour. great customer service. got an additional discount. I would definitely go there again thanks Kraig. Rosa and Joann

Don’t waste your time or money. I ordered the Murray Platform Bed online a week before I moved in to my new apartment. I was sold the mattress individually. Two weeks after I moved in, I still didn’t have my bed. It did not ship on the date promised and I heard back was from someone who kept telling me he was busy lighting fires to get my bed shipped to me. Never happened — no response from Customer Service site either. I cancelled my order and got a refund. I was more than patient until I decided to go elsewhere. It was a shame — I was looking forward to getting that platform bed. This experience was utterly disappointing.

I want to give them ZERO stars but UnilocalS system does not allow for no stars… Fred may be a nice guy… but MATTRESS BARN does not honor their warranty. DO NOT BUY FROM THEM… We purchased a king from them 6 months ago and it is disintegrating. They are not honoring the warranty. DO NOT BUY FROM THEM

Preface: Hubby and I were on a mission to find a mattress, upgrading from a queen to a king– Hubby has back issues, is very tall and has very broad shoulders. So we did a lot of «too firm for side sleeping», «not firm enough for back sleeping», «not enough support on the side of the mattress» along with the 5 minutes of one position test resting at several stores.
Review: We had shopped at several stores before arriving at this Mattress Barn, located near the ⁴³⁶⁄₄₃₄ intersection. (Near the Costco, just down from American Signature and Walmart) When we arrived, the small store had 2 sets of customers checking out, we were greeted by the manager, Fred, who explained he’d be with us after finishing up with his current customers. We aren’t big into the sales pressure, so this suited us fine. Coming into the store we were leaning towards Simmons, so we hit those beds first. Prices were well marked and they were having a great sale for Labor Day.
After finishing up with his customers, Fred came over and by the time we left, we learned quite a bit about the mechanics of a mattress. Everything Fred talked about was very helpful in being able to discern why one mattress worked for us or one didn’t. We laid on some of the Englander beds, which were very nice and a really great price. However, we both really liked one Simmon’s bed, which we found out later (online) was the model up from the Heavenly Beds Simmons makes for Westin. Nice!
Fred walked us through the bed, delivery, etc and we left there commenting that was our most enjoyable furniture purchase to date. There was no big sales push, lots of useful information, no add on charges/​warranties and Fred was such a straight forward, amiable and polite person. We are looking forward to the new mattress set arriving soon!