Verizon Wireless – 4G Wireless

I had a positive and smooth experience here when I went in to have my tablet repaired. The repairs were minor and took less time than it took to drive there. I will be sure to go here for all my Verizon wireless transactions.

Been here twice. Extremely satisfied during both visits. GREAT customer service! Staff very knowledgeable!.. not my nearest location but worth the travel.

This is a great Verizon Wireless retailer. This Verizon store is never over crowded and the associates working here are professional and friendly. Sonia Cerna was great! She helped me quickly and she was very nice. She wasn’t only concerned about making a sale but was actually there to help the customer with their needs. Any time I need to visit a Verizon store I will only visit this one!

I recently upgraded my iPhone and got my kids the note 3. I must say the service from Sonia was beyond outstanding! I was able to get a iPad mini for $ 60 with the upgrade of my iPhone and got a great plan for the 3 of us. I even got a $ 200 rebate visa for the iPad Air mini. If you have any questions or concerned about your service, speak with Sonia, she’s the best. Don’t get me wrong the rest of the crew were good, but Sonia was just darn fabulous!!!

Today I visited Verizon Wireless to upgrade my phone. To my great surprise I had a totally kind, genuinely helpful sales representative. He saved me money by showing me how I could consolidate my iPhone and iPad plans, and sold me a great deal on my iPhone accessories.
The representative moreover was totally focused and dedicated to ensuring that my experience was 100%. I have been to dozens of phone stores in my life, but never before have I enjoyed the visit so much, or come out so happy that I went. Thank you, Michael Losardo. Your store is extremely fortunate to have you.

Stay away absolutely the worst customer service the tiny short black kid is ignorant and rude and the wanna be body builder is even worse both these kids and the girls are useless and to top it off the manager Mario Delgado is so unprofessional and unapologetic for his lack of customer service and ignorant staff I would not recommend for anyone to visit this location I recently purchased a phone from here and was lied to repeatedly and when I wanted to correct all the mistakes and lies by him and his staff they were all so unhelpful it was ridiculous I emailed Mario and he never responded so after several attempts I finally got him on the phone and he actually acknowledged receiving my email and being to busy to respond to me and he didn’t even apologize so I went in later that day and still in person he was rude and still did not apologize it seemed the situation was a bother to him he failed to realize how I as a long time customer must have felt to have to deal with the complete lack of service and how much of a bother all his mistakes and lack of attention caused me I actually had to contact verizons corporate department to get this stores attention and have them resolve the issues at hand I will never ever shop here again !!

If i could give zero stars, I would.
This place will give you a great deal. You’ll walk out happy, and thinking you saved a lot of money. Until you get the bill, and realize you got screwed over big time. They work on commission, so they will hustle you out of your money.
My first time I went in there, they sold me a phone, but added two other lines to my contract so that I would qualify to receive a free replacement phone. They said the other two lines would cost $ 8 a month combined, and that would be a lot cheaper than buying a replacement phone. So i did that, did what they told me to do, and both of those lines ended up costing me $ 50 a month combined. NOT what they told me it would cost.
I went in a couple months later, trying to upgrade my phone (unknowing of the above charges). The whole store was «cleaned out»; new management, new employees. When i asked why, they said a lot of sketchy sales went down. So, i got a phone, and AGAIN the guy added a line to my account (saying it would cost nothing — actually, he said we would get $ 10 a month deducted from our bill, meaning we would be paying less with an extra line). Stupidly, i took that deal. This was after thanksgiving, and verizon does that holiday sale where you can return anything up until January 15.
So today (Jan. 2), i went into the store, looking to return my phone and to cancel the extra line for nothing but a restocking fee (because it was before Jan 15). I had talked to THREE verizon reps on the phone that said i could do this, regardless that it was a premium retailer. When i got to the store, the dude tried to offer me a deal for a new phone. I politely declined, saying that i just want to get rid of the upgrade and the extra line.
He then told me that i couldn’t return them because it’s after the return policy. I told them what verizon said, and they still would not give me what i wanted. So i called verizon, who in turn called them, and said that they should have told me their return policy. They did not.
The manager said that he/​she would call me tomorrow to figure this all out. I have no hope that this will work the way it’s supposed to.
Words of advice: DO NOT GO HERE, OR TO ANY PREMIUM RETAILER. You are much better off going straight to the source. Premium Retailers will rip you off, and you will pay so much more. It will cause you more work and hassle than you want to deal with.
Verizon, you should really look into this store that is representing you, because I am sure that I am not the only one that has been cheated out of money by this shady business.

PLEASE DONT GO TO THIS LOCATION! The employees & even the store manager are very ill informed or just hustling for more sales. They completely misinformed me about my plan & screwed my family account right from the moment I activated extra phone lines. I went to this store location back in March & ever since then, I’ve been overcharged! The name of the guy who helped me was Johnathon (spellcheck); he’s a young black guy with some facial hair. I wanted a family plan; but instead I got charged for 3 separate lines! My bill was TRIPLE the amount per month. I went to complain to him & he admitted he messed up. He «fixed» my account & backed up my data so I wouldn’t be overcharged & refunded me a credit. Two weeks later my bill came & I found out that he did NOTHING! I’m not sure what he was doing behind the computer; but it seem like he was doing bullshit work! Both him & the store manager complained saying it was my fault! I had to send a complaint to the corporate office & have them fix my account because they wouldn’t do anything to help me. After months of dispute, I finally got our credit to the account. I thought everything was fine; however, half a year later I found out that my account is still being charged. I have never had such a stressful hassle with any phone services. It all began with going to this store! AVOID IT! They make you wait forever just to speak with you & the customer service here is just horrible! Whenever I was in the store, there were people always complaining about misinformation with their account. There’s only so much customers’ complaint a store can handle before you wonder why this location is receiving bad in person reviews. If all the people who had complaints made reviews on Unilocal,you will definitely want to stay away.
I advise you to go to an ACTUAL store & not an authorized retailer like this location is. I’m so upset with these people & they make me want to cancel EVERYTHING with Verizon!

Still waiting for someone to help me. There are only 3 customers in the store and I’ve been waiting for over an hour and a half. Sad thing is that they don’t care. Taking my business elsewhere and you should too.

My experience was good. I was totally naïve when it came to iphones and they helped me tremendously. I did get one of their returned iphones and I’m pretty darn happy! They also set me up with a plan that I can truly afford.

Tips to shopping here:
Do not get your phone here.
1 — Phones that are not iPhones are frequently returns that are reformatted then sold again.
2 — They keep your information on file so once your 2 years is up, be prepared to get spam phone calls from them.
3 — Shady business practices to get you to open more lines than you have to.
I would rather wait at a corporate store for an hour than deal with a shady company like this any day.