Alsip Lawn Mower Repair

I bought a lawn mower online, Boy oh Boy was this business upset that I did’t buy from them. Toro support helped me out, with out the hassle of Alsip Lawn mower Repair. I quote «It’s a 2 week wait, because you didn’t buy the lawn mower from us.» Thankfully that’s as close as I have to get to them!

So I brought my lawn mower to this place since it’s close to the house. They were great at first. Then when I picked up my lawnmower it would only run on choke. Ok so I can’t pick a different speed but hey at least it runs right. Well after only using it 3 time, it decided not to start at all! $ 140 something later it doesn’t work! So I called the place and they tell me I need to bring my receipt when I drop off my lawn mower. Well I’ve missed placed it like most normal people. So I asked if they have a way to access it… NOPE. The lady tells me that only the book keeper has the receipts and for them to access them would be very difficult. This business does not make it easy for you to go back there when you have issues! It would have been great if they could have just fixed my lawnmower in the first place!!! I would rather cut my grass with hand scissors rather than return!

Highly recommended. I took my snow blower here when it stopped working in the middle of the polar vortex. It was repaired within 2 weeks. The prices are very reasonable. You have to figure that in the middle of winter it’s going to take time to get a snow blower fixed. If my yard equipment needs servicing again, I will definitely be a repeat customer.

I have been going to Alsip Lawn Mower Repair for years and up until now have had common to good service. I recently contacted them about some broken parts on my snowblower. When they said the parts were back-​ordered, they offered to sell me used parts, if they had them. Perfect solution for me. «We’ll get back to you in about 30 min», turned in to 3 days. I called multiple times a day to check in and kept getting told they would get back to me soon, «this is our busy season.» My last call (never a call from them) finally ended with them saying they did not have the used parts. That would have been fine, except during the entire experience, they talked to me like they were doing me a favor outside their normal business operations. I’m simply trying to patron their business based off a suggestion they gave me, not based on something special I asked them to do. The repeated statement about their busy season really offended me too. I understand they’re busy, but 3 days not to get back to me is excessive. I’m trying to get parts for a snowblower and its winter for cripes sake! Its not like I was getting impatient on used parts for my weed-​wacker, lawn mower or some other piece of equipment not «in season». The message was my smaller business needs didn’t warrant some courteous customer service when they couldn’t fulfill them. The unfortunate part is that I have bought much of my powered lawn equipment and accessories from them over the years. Weed wackers, chainsaws, snowblowers, etc. So while they treated my $ 20 loss of business without much regard, they’ve lost my business on bigger ticket items in the future. Perhaps this is a minor complaint with a major «beef», but customer service is important to me and Alsip Lawn Mower Repair fell pretty flat.

Had my snowblower repaired there, they informed me it may be covered under warranty and were able to get Toro to cover most of the cost. Did a great job on the repair. Would recommend to anyone.

I go there all the time, I bought my lawn tractor there and my snow blower, and have used them for service, the tractor broke down once, it was something stupid, they picked it up and delivered it back and charged me like $ 12.00. Anytime I or a friend of mines needs lawn equipment I take them or send them to Alsip Lawn Mower