T-Mobile

Apologize for my mistake: the following experience was at North Point Mall T-​mobile store not this location.
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Just went in for a quick SIM card switch from MotoX 1^st to Samsung s4(since motoX 1^st generation had a smaller SIM card size.) The guy who worked there first greeted me with a smile and tried to help then everything went down hell. Yes, it was my bad that I should have double check and make sure my phone was unlocked to get the process going faster. For some reason first time he failed to switch the SIM card because he was under the impression the phone was not unlocked and I should have known better. Then out of nowhere, the guy lost my old Motox SIM card slot and tried to put the blame on me (nor did him try to apologize or replace another one but said good luck finding another unlocked phone.) I walked out confused and double checked with my friend (who btw was 100% sure the phone was absolutely unlocked). Without a proper working phone and feeling frustrated, I came back to the store and told the guy the phone was unlocked for sure. He raised his voice and started questioning my credibility and said he knew better because he used to work for Verizon. To prove me wrong, he went activating another SIM card just to show me the phone was not unlocked. GUESS WHAT SURPRISINGLY IT WORKED!!! WHAT AN ODD. He then finally «patiently» tried again and finally got the SIM card I paid to make it work.
This bad experience did not even have to happen if he tried the second time instead of giving me attitude and questioned me if the phone was unlocked at the first place.

I purchased a new phone and needed the quickest way to transfer all my info. from the old phone to the new one. I was in the area, so I stopped by this T-​Mobile store.
I noticed a T-​Mobile employee taking a smoke break right by the front door. Probably not the ideal place for that. Anyway, I went in and he came in right after me and asked if he could help me. I told him what I needed and he was wonderful in helping me get what I needed done. He also offered me some great services and T-​Mobile offers, as well as some helpful apps that I was interested in.
I noticed that all of the employees here were very helpful to all the customers who walked in. We were all greeted enthusiastically and helped quickly and efficiently.
Good job.