Priority Payment Systems Llc

Sean Jones was relentless in his pursuit of my business starting in March 2015. He is based in their Florida office. Due to his persistentcy, I signed with him. What a mistake! I started the process around 9÷112÷2015, and I was able to process credit cards the last week in October 2015. Apparently, he was having problems placing me because I was a gun dealer. What part of «Tactical Weapons Armory, LLC» let him to think I wasn’t a gun dealer? So, the rates that I was being charged were much higher than industry standard. The final straw was when I couldn’t get his staff to process a change in my banking account from one bank to another. So, I received a nice surprise in the mail this weekend… a bill for 467.53 due to some fine print in the contract outlining a cancellation fee with the processing company that I wasn’t made aware of!!! BUYERS BE AWARE!!!

In April 2015, I decided to streamline all my business services through one company so I called to cancel my account with Priority Payment Systems. This was done with my agent representative on April 20, 2015. However, due to negligent paperwork filing, Priority Payment Systems continued to debit a monthly fee from my account from May 2015 — August 2015 even though I was no longer using them as my credit card processor. I called on several occasions to the customer service line to get clarification on why I was continuing to get charged or perhaps get a resolution; unfortunately, the representatives could do nothing more than to try and reach the agent assigned to my account and/​or leave a message for them to call me back.
The agent on my account never returned my calls or emails and so I reached out to the Vice President of Client Services hoping to receive a resolution and I have been supremely disappointed in the service and how this issue has been handled. As I stated earlier, I called several times yet the VP said they only have one record of a call ever made (August 19^th) while also stating that my account was closed in July. If that is true, how would I have cancelled my account in July, if there is no record of me calling until August 19^th?
I have sent over proof of the charges made on my account (statements/​bank records/​telephone logs) to the VP, which have largely been ignored. At this point, it has become more than just a refund issue and become more about principle. He even had the audacity to suggest that maybe I was calling another company to file complaints!
When I was a client, I received great service. However, after ceasing ties with Priority Payment Systems, I find that the unsanctioned monthly charges, irresponsible paperwork filing, lack of communication and lack of complaint resolution to be extremely disappointing. While my emails have been thorough and detailed, the responses back have been short, offering no explanation, providing absolutely no resolution and accepting no accountability whatsoever.
I have been provided with awful service and this is stemming from customer representatives to the agent and now even at the executive level. I will share my story with other business owners so they do not make the same mistake I did by ever doing business with Priority Payment Systems.

We added a new store to Priority (currently have 3 locations all processing and depositing into the same account). They have delayed our DDA processing for over a week and have been attempting to deposit our credit card transactions into an old closed account, even after explicitly directing them to deposit the new location into the same account as the other 2. I made my first process on 2/​21, and it is now ¾ and i am only seeing about 10% of my funds being released to me, and because of the 3 rejected deposits they now want to charge me $ 75. I have called and spoke with 2 people, 1 being a supervisor, and after 2 separate hour long hold and conversations they continue to not listen and are argumentative. It almost seems like this is their standard method of practice to get a rise out of you just so they have an excuse to terminate the call. I am now being told that they will still withhold $ 75 in fines against my deposits and will not see my full deposits from 2÷20−3÷3 until monday 3÷9÷15.

At least robbers have the courtesy to wear a ski mask. these people steal your money shamelessly. Had a contract which I cancelled due to to many fees I wasn’t told of up front. Six months after returning the card terminal and confirming cancellation, theu were still charging me a $ 40 monthly service fee. They even charged an annual fee of over $ 100 all after cancelling the account. After several hours of calls and being strung along I got someone who stopped the monthly fraudulent charges to my business checking account. Now almost a year after cancelling and four months since being told I would be refunded for the money stolen from me, I am still waiting for the check. Oh they did try to refund me. electronically but charged me «by mistake». This outfit is a joke and totally unprofessional. Kindergardeners could do better. Run from them! Make sure and ask any leech trying to sell you a terminal and contract of theu work with these guys as I gotnstuck with them through a third party.