Mattress Firm Mansell Crossing

Maury was a delight to work with and helped me stay within my budgetary needs. He cared about the level of comfort I experience and wanted me to walk away a raving fan. He nailed it! Thanks Maury. Appreciate his willingness to work with us within our budget. Excited to get our new beautyrest!!!

WHILE WE’RE AT IT, CAN I JUST TAKE A NAP?
Why are their three Mattress Firm stores on North Point, (within a mile of one another)? We stopped by the first one, (next to Nordstrom Rack), and it was not open yet so we drove down the street to the center with Ross and that one was open. We actually noticed the third store as we were leaving the Homegoods store next to Michael’s. Strange but true. As we arrive at the second store, we encounter Brian who introduces himself and proceeds to give us information about the mattresses. I love that they are color coded according to firmness, (yellow, orange, red), and can be fully sampled. We were able to lie on the beds with our assigned pillows and check them out.
I like the new foam construction because it provides overall support and makes for a very comfortable bed. There were no dips and I felt that my entire body was supported. However, after a while the beds start to feel the same and it is difficult to distinguish one from the other. My husband would lie on the bed and say” this is the one” and then he would say the same about the next bed. This continued until I called him on his behavior. This was the first step on our mattress journey and now that we have a general idea of what we like, we will be doing more research and checking out additional resources.
EDIT: After arriving home and simply going to the website, I noticed that there is a significant price discrepancy between what was advertised in the store and what is on the site. I think that the prices in the store are elevated so that once they start haggling with you, it appears that you are getting a great deal when you are just getting fair market value. Just be careful and make sure that you do your homework before you make a decision and never, ever purchase on the first visit because you don’t want to feel pressured and you need to make sure that you have all the information you need to make an informed decision. You may still buy here but at least you will do so feeling a bit more confident about your decision.
I do recommend taking photos of the posted prices so that you can easily make comparisons later.

Brandon and Huy demonstrated exemplary customer service. Listening to my needs, Brandon gave me a better deal than what I had previously been offered by an out of town locaction. Huy listened to my dissatisfaction with that location and made me a believer in Mattress Firm. Their overall objectives were customer satisfaction and to secure my business. Mission accomplished.

Great store and customer service. Brian helped us find a bed for my sister and was extremely helpful!

When we went in to the store, we were greeted by a Sales associate named «Huy Phan». We told him that we want a mattress and he showed us a couple of mattresses, he gave us a deal on the mattress and we paid for the mattress and told him that we would pick it up from the warehouse. Later while shopping for other furniture, we found a better mattress for better price. So, we called the customer service and told them that we would like to cancel the order. The customer service guy said that he will go ahead and cancel it. An hour later we got a call from the sales associate «Huy Phan» who sold us the mattress saying that he will charge us $ 50 for the pillows. He never gave us any pillows. My husband told him that he never gave us any pillows. He was not listening and telling some nonsense. My husband asked him if the the shop had video surveillance. He told «yes». My husband immediately said, let me come to the shop, check it and lets talk then. The sales associate replied saying «it’s ok, I wont charge you anything». We were so shocked with the accusations and all the Mattress Firm Drama. We are never going back.