Macy’s

I took 2 items to the register in the Free People area, 1^st floor. I had 2 coupons and asked the female employee to please use which one would benefit me most. Instead of figuring it out for me, she just used the $ 10 off coupon rather than the 20% off. Then she just threw the 2 items, which were wraps for formal gowns, in the smallest possible bag she could cram them in without even folding them. Once I left the register, I stopped at the next one in the ladies INC section, to ask the female employee there to please fix the sale for me because using the CORRECT coupon would save me $ 8 more. It took her a LONG time to even figure out that I had two items! Come on, this is Macy’s! I would’ve expected much better service from them than that huge inconvenience of my time.

WORST SERVICE EVER! Went here to get a pair of Frye boots and Lucky Brand booties (which would have added up to about 450 dollars). Once I had picked out my boots, I went over to the area to get my size. Waited there for about 10 minutes, asking multiple people to help me, with all of them referring me to a different person. Finally just left because I realized I was going to get no service. ALSO, the whole store is just a mess so don’t even try finding your size among the mountain of clothes left in corners. Not even worth a trip.

What a great experience at mac cosmetics yesterday. I had a appointment at 3pm to get my makeup done for a wedding. You wouldn’t know who you mua is until you have reached your appt time. I was truly blessed and happy :-) Brittany LeCesne was the mua that blessed me with her hands indeed. She was very informative, sweet, and knowledgeable. She made you feel at ease and she nailed the look I had in mind. Truly talented! Stop by, and ask for Brittany! You won’t regret it ;-)

What happened to my Macy’s? The women’s department has been redesigned and I see no rhyme or reason to the layout. Clothes look like they have been dumped out of a warehouse. Quality sure has diminished.

Shopping at the mall with holiday crowds is often not very fun, but last Monday we had a very positive experience at Macy’s Northpoint in the bedding department. Without going into too much detail, we had a good idea of what we wanted from a certain display, but many of the items either had to be collected from various parts of the department or needed to be ordered.
Very luckily for my wife and me, Anita Norman, a Macy’s personal shopping specialist, stepped in to help and spent considerable time making sure we got just what we wanted. She also suggested some items we hadn’t originally planned to get, but would’ve needed to complete our bedroom project. Plus she was able to put our coupons to the best use possible, which also enabled us to get some (higher quality) items we were originally planning on purchasing elsewhere.
In short, thanks to Anita we left Macy’s very satisfied customers who will return next time we can use Anita’s help.

I am a regular shopper at Macy’s at Northpoint. My daughter and I were at Macy’s to purchase a Kate Spade watch for her birthday. Looked at watches in the case and waited for a sales associate. She chatted with a lady and a young girl who appeared to be friends and not shoppers. The sales associate looked at photos on both of their phones and held and admired the lady’s purse. She never glanced over at us (and we were close), let alone said something like «I’ll be with you in a moment.» We continued to wait and when we realized she could care less about helping us or getting our business, we walked down the hallway and purchased a $ 225.00 Kate Spade watch from a very pleasant and helpful associate at Von Maur!

I had been looking for a slim fit suit under $ 250 for quite a while and I found just that at this Macy’s location. I enjoy shopping here because the associates are all very knowledgeable in their respective departments and also very understanding. They worked with my budget and seemed to be having fun helping me find the right suit. Ask for Shivkumar or Clayton! Of all the department stores at North Point Mall, Macy’s easily takes the cake for quality, service, and pricing.

GREAT FOR MEN
I can’t believe that I have not rated this Macy’s because the last time I shopped here, I had a great experience. I primarily shop here for my men because their men’s department is so easy to negotiate. It’s very organized and I can easily find the collections that I need. I also love their sales and enjoy stocking up on favorite items like dress shirts and sweaters.
During the holiday season this was the one place that i could find 100% COTTON sweaters that came in a variety of colors, were of a quality weight and that everyone, (son, spouse, son in law), liked.
My son is very slim so he has to wear a fitted shirt. Their Alfani collection is the perfect choice because the shirts are very tailored, they come in a variety of beautiful colors and he loves them. He loved them so much that I purchased another one after Christmas and this is now the collection of choice for him.
When it comes to my husband, I like the classics, (a pleated trouser with a cuff) and they are one of the retailers that still carry this «old school style». They are also one of the retailers who carries the traditional nightshirt that is ankle length, of light weight cotton and also offers the pant. (Polo). After searching for years, this was the one store that finally allowed me to score big!
My favorite department is the housewares department because they always have great sales and I find them to be competitive with other retailers. I love that I can just go in find what I need and check out with ease.
Customer service in the men’s department and the housewares department is always great.

Super busy for a Saturday. Hands down the busiest store in the whole mall. Easy to shop. We visited the men’s department (ties) and ladies shoes. My husband found a tie within 20 minutes and I had no luck with shoes. The checkout took us the longest. The men’s checkout line was so long we waited until after checking out shoes. The ladies at the coach counter rang us but it took a long time for them to assist the two women ahead of us. Complicated return exchange situations. Not their fault I just wish there were either more registers OR easier POS processes to move the lines more quickly.

Thieves! I placed a order online and they told me my card was declined, when I called my bank they said there was no delination of the charge and it came out of my account on my debit card. When I called Macy’s back and was transferred to 7 representatives and was finally told that it would be 7 – 10 days before I would get my money back. When I would not accpet that they continued to hang up on me.

I’ll start off by saying, generally I love Macy’s. In store. Online. It has been great. Great selection. Friendly and helpful staff. Everybody from the Lancôme counter, Sunglass Hut, Coach have all been great.
Right up until I try to get a link added to a watch I purchased for my wife. First off, Bulova isn’t cheap. The fact that the watch doesn’t come with extra links is shameful, but I’ll save that for my Bulova review. I walked up to the watch counter. 2 girls standing there, and it took 10 minutes for anyone to acknowledge I was there. When I finally got her attention, I asked about adding links to my watch and she huffed and said «We don’t do that here. You’ll have to go to the other counter» I’m not sure how you feel, but whenever I get ‘huffed at’ (especially as a customer in a retail space) it doesn’t sit well with me. I walked to the other counter, where nobody was working. I walked back to the visibly annoyed woman and asked if she could contact someone for the other counter. Once again the response was less than courteous. As my blood reached a high boil, another woman came over to look at the watch (as the rude employee resumed her conversation with another co-​worker).
The entire ordeal took about 25 minutes. Only to find out that Bulova didn’t include the pins needed to add the links. I also find it hard to believe that the pins are so special that Macy’s didn’t have a pin that was compatible. After ½ hour (for something that should have took minutes), I’m left with two things: frustration as the level of customer service at this particular Macy’s location/​counter. And my watch still doesn’t fit properly.
Shame upon both Macy’s and Bulova. I expect better.

My primary reason for visiting Macy’s is getting professional clothes for work. I have really enjoyed shopping there. The key reasons:
1. A great selection of clothes and brands
2. Well-​organized, good lighting, convenient changing areas
3. The salespeople, in my experience, are more about actually helping me find the right clothing for my needs vs. ‘pushing a sale.’ The difference is enormous. When I feel pressured to buy, I just want to leave. When I feel listened to, advised, and even educated about various options, I feel empowered and glad to find ways to make things work. I’ve received some excellent suggestions from the salespeople that ended up saving me tons of money and resulted in a better wardrobe. That’s real value for me.
4. They run frequent, good sales. If you’re patient, you can get substantial discounts.
5. Their loyalty program provides additional good discounts.
Overall, a good place to shop for men’s clothes.

One of my favorite places to shop if I’m trying to kill my lunch break. I really like their MK and CK collections here. Sometimes I would just find myself browsing around and a good bargain will pop up. There’s this one really nice lady who seems to always be willing to scan a coupon for me if I ask if there’s an event or sale going on. She’s a petite lady with super short hair in front of the fitting rooms adjacent to the lingerie department and near the entrance to the mall. She’s the sweetest!
Sometimes I’ve found a few items that were cheaper at the register because the sales tag wasn’t updated so just use the price checker to be super accurate. The store overall isn’t too terribly messy, but I feel like they have more inventory on the floor than they can hold on the racks since the clothes are tightly packed together. The dressy rooms are clean on average. Some sales associates are friendlier than others, and it varies among the departments.
Overall a pretty big Macy’s with a good selection of sales and deals going on.

After the other reviews, I figure someone has to have something positive to say about this Macy’s.
Personally, I don’t have much of an issue with the staff or the service I’ve received. I’ve gone in directly after work near closing time and was able to find someone to help me, and I’ve gone on a Sunday and again, was able to find someone to assist me.
Im one of those people where I prefer not to be stalked all over the department store, nor do I want to be greeted 20 times in a less than an hour, so maybe that’s part of the reason I enjoy this Macy’s as I didn’t experience any of that.
I normally enter on the lower level that right outside of American Girl, it can be tricky to find a parking spot on this side, but I’m normally able to pull into a space just as someone is pulling out.
Most recently, I purchased swimsuits and they had three people working in the area on a Saturday evening about 6pm, so I had no issue with finding someone to open a dressing room for me or ring up my purchases.
IMO, their Rachel Roy department is better and more organized than the Lenox location.
88 of 100

I generally like Macy’s but there is something amiss with this location. There is a general lack of staff and the staff that they do have generally seem to be too overburdened to be helpful or friendly.

Pray God you purchase jewelry from Macy’s and a gem falls from its setting. It will be money down the drain.
I purchased a emerald ring with four small diamonds on each side. Within a month of purchase, one of the diamonds fell out of the two prong setting. I returned to the store and was told I had to purchase the repair contract for another $ 250 dollars to get it repaired. They wouldn’t repair it for free even though it was only a month.
About 6 weeks later, I had not received a single call. I stopped in and found it was fixed but nobody called.
Within 9 months, the same diamond fell out again plus the one next to it. I returned to the store but was told they could not look up the previous repair and take the ring to submit again. I asked to talk to a manager bit none was on duty. The next time I returned the manager was too busy. Now 14 months after purchase I still can not get anyone to assist me. My beautiful ring is still missing the two diamonds (not so beautiful)
This was not a wise choice. Go to a real jeweller that will stand behind the quality of the merchandise. I’m out $ 800, left with a ring that is broken.

Let me start off by saying that I’m a Macy’s addict… I have a platinum Macy’s card. Every mall I go to, I enter through Macy’s and leave at least $ 100 there on my way to getting to the mall. I love their coupons, I love their prices, I love their selection. If I could only shop at one store for the rest of my life it would be here. Ok, you get the picture.
But… this location is horrible! I’ve been here a handful of times, since my office is close to this mall, but I really don’t think I want to come back. And the reason is the SERVICE here (or lack thereof).
About 6 months ago, I was in this store looking for some shoes. I was looking to buy at least 3 – 4 different pairs of shoes and had picked out several I wanted to try. Do you think I could find anyone to bring me the shoes to try on? There were several women waiting for shoes and one person serving the entire area. I know this was during the week, but come on… after waiting for 30 minutes without as much as getting a greeting, I left… and bought the same shoes at Dillards.
My trip there the other day was not much better. This time it was for a purse. One lady was helping me in one area, then I walked over to the designer purses where they had a designated sales person. The first sales lady «stalked» me to the designer purses and sniped at the second sales person that SHE had been helping me and basically shoo-​ed her away. Uhm… ok! I don’t really care as long as someone knows the product (she obviously didn’t). Very unprofessional.
In a couple of other areas I observed women helplessly wondering around with arms full of clothes searching for someone… ANYONE to assist them. I only saw a small number of attended cash registers.
I’ve been to many Macy’s stores around the Atlanta area and I think this one has to be the worst in terms of customer service. I think I’ll keep going to Perimeter Mall from now on.

This review is just in reference to the perfume counter at this location (Alpharetta, GA). Let me just start off by saying that I will not be purchasing (nor supporting), these ladies in this store! I’ll be going elsewhere! I was looking to return some foul smelling (Viva La Juicy) lotion that I got as a gift. Now I do not know where it was purchased from (and was not about to ask the giver), so I was guessing at a major department store like Macy’s. I described how it was packaged and that it was given as a gift. The older short lady who was the manager was describing to me that there was nothing she could do but in a very condescending way (like I was slow or something!?), While I came to understand that they could not do anything for me without a receipt or box, there was NO need for the condescending demeanor, as I was simply just trying to return a gift, to no avail. Well SNOOTY, I won’t be back to your store! Go take your «happy pill», you seem to need it!