Donners Mechanical

Last winter when our very old oil heater broke during one of the coldest day of winter, we were lucky to have Donners helped us installed a new gas heating system. Due to the extreme cold weather (you remembered), they worked long hours to help us installed the new system before our pipes froze over. They did a great job in such short notice, we were able to get our heat back in couple of days. Donners is not the cheapest plumbing company in town, but they sure are reliable. For something so important, you can’t go wrong with them.

Absolutely 5-​star rating! Donners has re-​plumbed most of my house. Over the past 7 years they’ve put in 2 bathrooms, a kitchen, updated/​moved my furnace, added heat to my basement and dealt with frozen pipes — in addition to updating the plumbing of this 100yo house when we moved in. The work they do is careful, organized, thought-​through with a mind to lasting and labeled clearly. They’ve been consistently professional, friendly, time-​conscious, honest, trustworthy and helpful. Charlie and his team have always answered my questions and patiently discussed the options with me. Anyone I’ve recommended them to has thanked me and used them again — even contractor friends. I’m always grateful to have their number because I can count on them. Thank you Donners!!!

I got Donners Mechanical’s contact information from Republic Plumbing Supply. I was looking for a local company (Allston/​Brighton). My tenant’s steam boiler went out at 7pm before the Jan 27, 2015 blizzard, talk about bad luck.
I waited until after the storm to contact a plumber. I tried Boston Standard, they said they were booked during the storm and had to decline to come out unless it was an emergency.
They charged me $ 135 for them to diagnose the problem. I agreed and 2 plumbers came out within a few hours. I got scared because I was reading Robert C.‘s review how they charged him double because of 2 people. I called Donners Mechanical, the secretary forwarded me the call to a head plumber who was surly and short with me. I asked him if I was going to be charged for 2 plumbers. He said «I said $ 135, didn’t I?!».
Other than that, the experience was very professional. The plumbers told me what was going on in real time. What he was doing, why it’s not working right now, etc.. . My only hang up is pricing and contracts. I didn’t sign a contract to agree to have the work done at a specific price. No receipt for when I paid by check, even though they said they accept credit cards. The contract to have work done protects both me and the company, since everything was agreed by voice and over the phone. However, if they’re honest and don’t sway from their pricing, I will continue to use them.

I called Donners at 11 this morning and by 3 I had hot showers again! SUPERB service– polite, professional, friendly, on-​time! Will definitely be using Donners in the future!

Donner & Sons Mechanical is fantastic. My landlord recommended this business to us and with good reason.
I live in a pretty old apartment building in Allston, so it’s no surprise when the plumbing backs up or our toilet craps the bed or our shower just won’t work.
Each and every time we have had the need for Donner & Sons they have been courteous, super efficient and just downright likable.
They are honestly one of the nicest and most reasonable businesses that myself and my roommate have found ourselves needing since we moved in here.
If you’re in Allston/​Brighton and you want a plumbing job done right, call Donner & Sons.