Homewood Suites By Hilton

TERRIBLE! !! Do not trust this hotel… we made a reservation with 3 weeks in advance. We got to the hotel at the middle of the night and the lady in the front desk didn’t even bother to check if the reservation was there or not, and we didn’t have a place to stay! We had to look for another hotel at midnight with 2 kids in the car…

We booked this hotel so we could visit a few of the wineries located in the area. We wanted two things in a hotel in the area, an indoor pool and a shuttle van to get us started. We called ahead and asked if these things would be available and over the phone we were told that while the heater would not be working the pool would be operational and a van would be able to transport us up to 3 miles away.
Perfect so we booked the hotel.
So at check in the first thing we are told is that the pool would not be available to us. We weren’t thrilled but we were ok with it.
Next day when it was time to leave for the wineries we weer told there was no shuttle.
We specifically asked for those 2 things and neither were available even though we were told they were.
On top of that the room was horrendous. The kitchenette’s floors were marked with what I hope were just sticky soda stains. The bed was so poor that you could feel the springs going into your spine and half of the lamps were not working properly.
It is a shame this hotel was so terrible we had a great time outside of it and a lot of friends and family were interested on visiting the area for the same reason but we will be sure to send them to another hotel when they decide to go.

Conveniently located property with a friendly staff. However everything here seems to be run down. Room was poorly lit, bathroom fixtures were all loose and the mixer valves worked poorly.
Fitness center had plenty of equipment but it was loose or missing parts. AC kept running even after it was shut off. Time to invest some money in upgrades and repairs.

Really nice hotel! The «rooms» are actually suites. You get a bedroom, bathroom, living room, and small kitchen with a dining room table. The kitchen even has a stove and dishwasher. BEAUTIFUL room for a reasonable price. Friendly and helpful staff! If you stay during the week, they have complimentary social hours in the evening where they serve cheese and fruit, beer and wine, and sometimes other food such as Nacho Night! It was wonderful :)

Update: long black hair found in my «clean» bath towel this morning. Whether the fault is with the linen service or housekeeping, this is a problem.

Wish I could give it 0 stars.
In short, when we checked in and went up to our room, some man was in it. He said he was bringing in washcloths because they didn’t have any clean ones for our room when housekeeping cleaned it earlier. We looked after he sprinted past us — there were still no washcloths in the room. So goodness knows what he was actually doing.
We paid for a «suite.» There is a kitchen. We have maybe 3 plates and 3 bowls and a few knives and forks but that’s it. If you’re a family of 3 or more and reserved this particular room because you want to make your own meals then you better bring your own pots, pans, dishes and cutlery. Also bring a corkscrew bc there isn’t one. Not just in the room — anywhere at the hotel. The front desk handed them all out to wedding guests and they were never brought back. We ventured out to a nearby Giant to buy one at 9:00pm after our all day Dorney Park trip.
We have a dishwasher in the room. It’s currently full of the last guests’ dirty glasses.
The front desk staff could not be more unwilling to help. Each request (total of maybe two) was greeted with a «no» and that was it. This crew needs a customer service training course.
There were no sheets for the sofa bed. Nor were there pillow cases. We slept on a mattress with a blanket and pillows with no cases.
Shampoo is not offered. Or at least it wasn’t in our room.
Someone else’s hair was in our bathtub upon arrival. Perhaps random washcloth man was showering when we walked in.
The light attached to the ceiling fan will cause you to seizure. Keep it off.
We were kept up literally all night by the noise above and outside. The walls and floors are extremely thin in this place. You can hear phones ringing above and next door. To that end, at 11:30pm we called the front desk to ask them to intervene (this was one of our two requests.) We listened. They never called. The heard of elephants continued to run upstairs.
To add insult to the «up all night» injury, someone set our alarm clock for 7am. The maids should really check this sort of thing while cleaning although given the state of the room I’m not sure it actually was cleaned. It went off and woke us all up. We didn’t even know it was in the room so we had no idea how to turn it off.
We went down for breakfast at 9:20am. It ends at 10am. They were completely out of waffle mix and there were very few pieces of cold egg left. There is one toaster and ¼ of the items offered for breakfast are items that require toasting. I didn’t bother standing in the line, I figured I would just eat my bagel untoasted. It could’ve doubled as a loofah.
The coffee is offered complimentary all day long and is very good. I’ll throw them that bone. I didn’t find the room outdated — the king size bed was large and comfortable. Both flat screen TVs were of good quality and lots of channels were offered.
Do yourselves a favor and stay at the Stabridge down the road. We come every year and stay there. It’s great. Customer service is fantastic, the room is nice and the breakfast is always restocked. They were booked when we called (later than usual) this year so we were forced to stay here. It was pricier so we thought it would be nicer — it’s not.

Ugly hotel uglier customer service. My family stayed here over the weekend to attend a wedding. My Mom had to do the dishes when she checked in, kitchen was dirty. Trucks all night kept her up. No one had hot water on Sunday. Front desk ‘s attitude was oops! Sorry! Impossible to get service. Tried to pay for snacks gave girl at friend desk a $ 10 and she took the money and said ok. God knows how much it was she obviously didn’t know. Had to call Corporate to get promised rate. Rude rude staff. Stay away!

The hotel somehow changed our reservation in their system. We booked the crayola package but they didn’t have it. The front desk called a manager at home who said they’d get it for us and have it by morning. They turned a bad situation into a good one. Breakfast was packed but they kept hot food coming out for everyone. The room was very clean and looked updated. The pool was nice for the kids. Good place to stay if going to the Crayola Factory. Quiet area.

Stayed here for a week while moving into the area to start a new job.
The room was very nice. Clean, spacious and had a small kitchen and a good sized refrigerator. Housekeeping was very well executed and I had no issues with the cleanliness of the room.
The breakfast was tasty and plentiful and was available early so I could eat before heading off to work.
The dinner was passable and for the price (Free.99) it was very good and included beer and wine.
Staff was friendly and accommodating and had no issues when I had to check out a day early.
The only problem I had with the stay was that the dishwasher included in the room did a poor job of cleaning the dishes. This was not a deal breaker by any means, just a minor inconvenience.
I would certainly stay here again and recommend to friends.

2^nd time staying here. The suites are awesome for families. 2 bedrooms and a living room/​kitchen for under $ 200 a night. Clean, comfortable, nice staff. Has an indoor and I think outdoor pool. The breakfast was good. I’ll be back again I’m sure.

I am so upset. I checked into Homewood Suites today. My room is on the first floor and I have a flood light illuminating my room from the outside. This floodlight is positioned directly outside my window that DOES NOT ALLOW ME TO CLOSE THE CURTAIN COMPLETELY. I called the front desk around 7:30 pm to let them know about this. They said they would take care of it. 3 hours later it is 10:30 and I am sitting in the lobby waiting for them to fix it. I am currently waiting in the hotel lobby while the front desk attendant pretends to care about my issue. I hope that Homewood suites can do something to remedy this. It is so sad because I haven’t had a problem in any other Hilton hotel. I strongly recommend anyone to not stay on the first floor of this hotel. I wish Unilocal would give me an option for zero stars. It is 11:00 pm and I am still trying to sleep with the light. See pictures.

For this hotel being located in an industrial area, it is extremely quiet. The staff was super friendly but I did have a few issues while I was there. My family and I stayed for 3 nights when we went to dorney park. We walked in and the room was beautiful. We went to sit on the bed and noticed the whole bed was covered in dog hair. We called the desk and they kindly sent a manager up who changed the sheets for us. Then we discovered a blood stain on one of the pillows. Not the case, the pillow itself. We didn’t call the desk. We just tossed that pillow on the floor and didn’t use it. My kids slept on the sofa bed and we noticed a huge yellow stain on the fitted sheet. The staff was very accommodating. Even the attendant in the breakfast area. She offered to put Saran Wrap over my plates of food so I could take them back to the room. Now for the continental breakfast. It really wasn’t bad at all. They have a waffle station plenty of coffee/​tea, bagels, cereal, yogurt, toast & pastries along with scrambled eggs (just needed some s&p) And whatever met they choose for the day (I liked the ham). Overall I would stay again. You can’t beat what you get for the price. I just think that the maids are just lazy. I think they take shortcuts which results in stuff being left dirty.

Yes it’s in an industrial park, but for the groups of people who come here on business it is a good place to stay. Just like myself and the rest of my team, we would rather stay here than the Holiday inn down the street. Breakfasts are just okay, but at least they are hot. Only ate dinner there once and it was decent, specially after a 12 hour shift. They had a keg on of yuengling at dinner too, which I found out is there 4 or 5 nights a week.
Cleaning people did a fine job cleaning my room and making my bed. They have a shuttle service that will take you places in the nearby area and pick you up when you are ready. So you can shop for food and clothes at Walmart, go to the pharmacy down the street, go out to eat dinner, or go out for some drinks.
Pool is indoor only and on the weekends was filled with kids, so for someone on business it was not a spot for me. The weekdays however the pool was quiet and a nice place to relax.
The staff were all friendly and helpful. It did look like they were short staffed as the same woman cleaning the rooms in the day was also driving the shuttle in the evenings.

You would think having the Hilton name behind it would make this a great place but you would be wrong!
I can get past the 1970s décor but the room was dirty. There were chips under the bed skirt from the last occupant too! The microwave didn’t work and when we asked the manager if they could check she just asked if it was plugged in! DUH!
Then she said, in a very bitchy tone“well, I just don’t have extra microwaves hanging around!” The reason we wanted a SUITE was to have a kitchenette to heat food and avoid going out every night while having to be near the Lehigh hospital for the next few weeks.
The heater fan was so loud it sounded like it was going to explode at any moment.
The people at the front desk are not very helpful and very unfriendly. If you don’t like working with people then get out of the service industry.

Insult Added To Injury…
Pros: Good location. Reasonable value.
Cons: Hit and miss cleaning. Staff communication. Breakfast on crowded days.
Suggestion: Replace the Manager.
Ratings:
— Overall: 3
— Room Quality: 4
— Housekeeping: 3
— Interior of the Building: 4
— 4^th Floor Hallway: 0
— Breakfast: 3
— Location: 4
— Outside Appearance: 4
— Front Desk: 4
— Parking: 5
— Value: 4 (except «0″ when you pay for a day without housekeeping)
It’s amazing how one wrong move can spoil an experience.
My wife and I needed a hotel for our annual visit with family in Pennsylvania and chose the Homewood Suites in Fogelsville for the 4^th consecutive year. While not as gleaming as our first time shortly after it opened in 2009, it’s still a good choice for weary road warriors.
What happened? On the 2^nd full day of our 7 day stay, the room was not cleaned. Before we left the hotel at 11 AM, I said to a young woman at the Front Desk…“I apologize, but we’re leaving a bit late. Can you make sure housekeeping cleans the room». She assured me «yes».
At 10 PM, we returned to find the room exactly as we left it. Not a mess, but nothing done. I went to the Desk, described the situation and asked for towels. They were delivered promptly.
Next day, I spoke to the same young woman at the Front Desk. She said «I told housekeeping. A supervisor said your room was done». Well, it wasn’t. I found the manager, Melanie, and told her we shouldn’t pay for a day with no service. She said «we can’t reimburse you because the reservation was made through Expedia. Call them».
Fast forward one week. I called Expedia and they spoke to Melanie who claimed «housekeeping saw the Do Not Disturb sign and walked away». Without the full truth, Expedia could only say «we’re sorry». Is it really worth saving $ 95 for one night of a 7 night stay only to be lambasted online for every reader to review? How many reservations will be lost simply to gain one $ 95 fee?
Why not just admit the mistake and move on?
If you’re about to stop reading, you’d never know most of our time at the Homewood Suites was enjoyable.
— Room: A «King Studio Suite» on the 4^th floor. Nothing fancy, but it provided what we needed. Two small notes — Several of the TV stations listed in the hotel guidebook were not available, including major channels like CNN. And the lamp by one of the bedside tables did not work.
— Housekeeping: Generally good. The basics were covered, but service varied. Some days we had 2 bath towels. some days 3. Sometimes the carpet was vacuumed… sometimes not. Each housekeeper left a card on the kitchen table so we know several different women serviced the room.
However, I must not forget the 4^th floor hallway. Since it was filthy when we arrived, I asked the Front Desk how often it gets cleaned. «Every day». Very funny! It was never touched during our week long visit.
— Personnel: Most employees we encountered were helpful, including young women at the Front Desk, people who brought towels to our room at 10 PM and even the guy in charge of Sales who helped bus tables at breakfast and ask if everything was okay. Why must I vote the Manager as least cooperative of the bunch?
— Breakfast: There is no charge for this small buffet served in an area extended from the lobby. Quality… and especially quantity… depends on how many people are eating. We ate in the hotel on 3 of our 7 mornings and most of the food items were replenished at a faster rate than in our previous 3 stays. The fresh fruit was especially good.
— Price and Value: We paid $ 95 per night plus tax. Aside from day when nobody showed up to clean our room, it’s a nice value. The property remains fairly fresh and it’s in a good location.
Will we stay at the Homewood Suites on our next visit to Allentown in May of 2014? It’s doubtful. We’ll probably go down the road to the Hilton Garden Inn.

After spending more than a week at the hotel I can say the following:
Room service seems spotty, some days the room is much cleaner than others and from the cards left it never seems to be the same person. Tipping doesn’t seem to effect the quality either. Furnishing seems to be newer, which is nice. The food (breakfast and reception) is standard fare. Not really good, but again standard. Wifi is too slow! The staff is quite friendly.

I enjoy staying here when I’m in Allentown for work due to its proximity to my office. The rooms are always clean and everything is fairly new. My only complaint is that during my last stay this past month it took forever to get hot water, if at all. The water pressure is not very strong either. It is not fun taking a semi cold shower when it is freezing outside.
The wifi also tends to be slow. However, i do enjoy the gym and indoor pool.

A really comfortable hotel with friendly and helpful staff! As others have mentioned, it’s located in a rather odd industrial area with some weird «aromas» drifting by. But not noticeable inside.
I loved the free FULL breakfast, with great options.
Great bed! Comfy. The rooms were spacious, with a kitchenette (big fridge, cabinets, dishwasher, stove, plates/​utensils, etc.).
Only complaint is that the room kinda smelled like smoke each time we walked in.
Extremely good value for what you get.

This HUGE hotel is located in an industrial park adjacent to a wastewater treatment plant. I caught a few whiffs of unpleasant while walking outdoors the evening that we stayed there, but no trace inside in common areas or our room (which faced the complex)
Room was «OK». Meaning, I wish it were spiffier. There we little bits of dirt here and there (one large white splatter of something icky on a picture hanging in the bedroom, crumbs on kitchen counter). There is some wear and tear. Ceiling fan worked the old fashioned way: 2 chain pull-​cords
Free breakfast was fine, tho coffee lukewarm.
Front desk people were super friendly and accommodating. BUT there was a potentially embarrassing or even dangerous room mix-​up. We were given keys to the wrong room, and discovered the issue when my 17 yr old daughter, who went up to the room while I moved the car, entered the suite and found belongings on the kitchen table and bed!
Sofa bed was comfy, but cushions were kind of grimy.
Free wi-​fi
Redeemed points for our stay, so I cannot comment on value

I found this to be a comfortable, inviting hotel. I stayed only one night but got a good night’s sleep. I also enjoyed the complementary breakfast which had some nice variety (eggs, waffles, breads, fruit, and so on.) No real complaints. The hotel gets some traffic noise from the busy highways nearby but I really didn’t notice it once I settled in. The bathroom had only a shower and no tub. This was not a problem for me on such a short stay. But for a longer stay a tub would be nice.
I’d certainly come back.