UFC Gym

Very disappointed with this gym because of issues with cancelation and over charges. I had to suspend my membership for 3 months due to an injury at their facility and they continued to charge me! I had to contact them again and repeat everything and still have not received a refund for the overcharge.
Eventually I wanted to cancel my membership and after setting up a time to come in in person, they claimed that their manager wasn’t there so I couldn’t cancel at that time. They were waiting to try and charge me one last month, not to mention when you do cancel they still charge you one last month. They made it so difficult to actually do what I wanted that I find them very shady. I felt very uncomfortable and pressured by them when I attempted to close my account and actually had to file a dispute with my credit card company.
They also charged my friend and I two different amounts and were upset that we told each other what we were each being charged. They were very stingy and ended up not being a place I feel comfortable in, nor do I trust the management for giving everyone a different price and hiding it all.

Why do the good coaches always leave or cut back on their schedule… something to think about… The 8:30 am class had a good coach for a while but now he has left and Ivan Mata teaches MOST classes throughout the day. He is awful, his lack of experience and technique is apparent, music and attitude is demotivating. Alic is great but teaches very little. I am seriously considering cancelling my membership. Quality of classes is a real issue and I guess they think we don’t notice the huge decline in class quality.

I have been looking for a gym for a while and came across this place and I love it. I was a little intimidated walking in but after 1 minute of talking with the staff I felt welcome and comfortable. Everyone was super nice and I felt like I had been at the gym for months. Apparently, they have a new ownership that has pumped some life into the gym making it rad. After a brief tour I was surprised how clean it was, how new the equipment was and how many different classes they offered. Needless to say I bought a membership and cant wait to start getting after it. I am going to brink my wife in as well since originally she thought it was a «guys only» club and it clearly is for everyone and anyone looking to get fitness results!

WOW is a good start. New ownership makes a HUGE difference. I first visited this gym about a year ago upon a friends recommendation. I worked out there a few times and was not really impressed. It was blah. I wanted to love it so badly, as it is right near my office. I ended up joining another gym closer to home, which didn’t work out. About a month ago, I came back to UFC Gym Aliso Viejo and boy was I impressed! It has a way more energetic vibe, people are super friendly and it’s CLEAN! The new management really turned things around. I love it now! Shout out to a couple of my favorite trainers — Mark and Nate! Super helpful guys.

Great gym with amazing trainers! Highly recommend Franks classes! Awesome music and an amazing workout!

This club has top notch, high intensity and high energy trainers who know how to keep you learning and motivated.
Working out at UFC Aliso Viejo is great for body, mind and soul and I’m hooked for life.
If you’re ready to work, they’re ready to teach. Get going and make great fitness and learning happen for you!

I had high hopes for this gym, but was disappointed. Admittedly, the UFC brand was inititally intimidating as I can’t remember the last time I was a member of any gym, let alone someone who remotely relates to UFC fighting. I gave it a shot in hopes that I would enjoy the atmosphere and find a different ‘gym’ experience.
To sum it up, unless you participate in a group workout class– there is no guidance from staff or coaches. Unless you’re a part of the regular ‘clique’ of people, you’re on your own.
While I didn’t find anyone to necessarily be unfriendly, it just wasn’t the welcoming atmosphere I had hoped. I lost all motivation to attend (most of that is on me-​we all know how hard it is to get motivated to go to the gym, particularly if you have an ‘on the go’ lifestyle)
Above all, you’re not going to find a quality customer service experience here. The other reviews I’ve read here relate to my experience. I did NOT heed the warnings of how complicated it is to cancel your membership here. I figured it can’t be THAT complicated.
Oh it was.
When I signed up for a membership, I was never given a contract to sign, rules or agreements to acknowledge. My CC was swiped and I was given a key card.
When I asked for my membership to be canceled, I was told I was required to give a 30 day notice. How are your customers supposed to know that if you do not provide them with the terms and conditions (or even verbally tell them at least). Rather, I was spoken down to by the manager reminding me several times that «next time you sign up for a gym, you need to read the cancellation agreement.»
They also informed me that I should have received it via e-​mail (which I didn’t-again my fault, right?).
Turns out, they didn’t even spell my name or e-​mail address correctly which would explain why I never received membership documents and/​or terms and conditions, etc.
Rather than placing the blame on your customers, it’s best to get yourselves organized, check your information and have better customer service practices.
It shouldn’t be this complicated to exit a gym membership. The only thing that came out of this is after days of correspondence with the manager, I was given a refund for that months membership that I was charged. That of course did not come without a hassle.
Step it up guys.

Great coaches and great classes but if you’re looking for a professional, well-​organized business that has great or just any customer service, then you’re better off taking kickboxing classes at your local gym. When I signed up with the previous manager it was awesome. He went out of his way to help with any problems. However, after a few months I decided that I needed to cancel because I knew I would be headed to college soon. When I called, I asked the man on the phone what I needed to do in order to cancel my membership and to not be charged again. The only thing he told me was to that I needed to come in person and fill out a cancelation form. So, I went in, talked to the front desk and filled out a form. When I was done I asked, «so i will not be charged again» and without a thought the man told me that I was «good to go.» About almost two weeks later, I check my bank statements and I see that contrary to what I was told, I was charged the full price for another month of membership. Naively, I called thinking that it must have been an error and I was glad to have the problem fixed. However, when I called, the man who answered (who I learned was the GM) told me that I was charged because I did not give a 30 day notice even though I was never told that I had to do such a thing on three separate occasions. I was not told when I sighed up, not when I called on the phone asking how to cancel my membership, and lastly, not even when I was filling out the form and talking to the man at the front desk about canceling. The only evidence of this policy is on the form used to sign up and the cancellation form. However, no one ever told me to my face of this policy. There were not one, not two, but THREE opportunities to tell me that this was the policy yet they «just happened» to never tell me. When I asked him when he had become the new manager he told me «about a month ago.» I then asked if they changed managers every three months and he said «yep, that’s how this business works.» If that is how UFC gym’s Business’s work then I do want any part of them. How is a business expected to run smoothly and efficiently when you change managers every three months. I want to be able to know that the manager I signed up with and who was helpful will not be gone in three months because that’s «how the business works.» UFC Aliso Viejo had three opportunities to tell me to my face their policy, but they chose not to. So before you decide to give this company eighty dollars every single month, think about he deceitfulness, and the hassle it is going to be when you want to cancel. Perhaps, just think about going to another gym.

I have been going there for over a year, and this place is 2 legit to quit. The group classes are awesome. Guaranteed a good workout with any trainer. The recommendation I will personally give is to Kristi Wilson, only if you want to get ripped. Her Kickboxing technique is awesome too she is a great instructor with wealth of knowledge in personal training. She does it with a smile, while your puking your brains out. ;)

Unfortunately, they are like what you read about most gyms — fine, until you want to cancel, then everyone one points the finger at the next guy.
I’m still trying to get this rectified
Gabe,
Please note the cancellation on Jun 9 and you confirmation on Jun 9 at 12:20pm.
Rob
Rob,
What was the reason again for you to not be charged?
—
Thank You
GABE PEDROZA l GENERAL MANAGER
UFC GYM ALISO VIEJO
On 09.16.2014 03:29, Rob Glick wrote:
Gabe,
I was charged in July and August. Please credit my card for two months immediately and see to it that I’m not charged in September.
Thanks,
Rob
Robert,
Confirmed. I will use this email as a 30 day notice to cancel and will process. You will be receiving email confirmation shortly
Gabe Pedroza
General Manager
UFC Gym Aliso Viejo
On Jun 9, 2014, at 5:16 AM
To Whom It May Concern,
Please cancel ******** ***** membership at the end of June. She will be heading out of town on June 25^th and then off to college.
Thank You,
e

Great coaches! Good classes! Good variety of fighting styles.
The people are nice social and motivating!

These people really are scam artists. They are happy and nice until you want to cancel; but as soon as you do it’s hell. In the fine print they have it written that after you wanna cancel, they are allowed to charge you for an entire 1 more month. What kind of BS is this? I had to fight my credit card company for fraudulent charge in order for it to get dropped

I joined the gym in March 2013 when it was still a LA boxing franchise. Since, being re-​branded as a «UFC Gym» franchise nothing has changed.
Majority of the classes are either cardio kick boxing or cardio boxing classes, with a few more advanced classes scheduled at odd times. Since joining, the gym has changed up the schedule several times, which works against you if you join and plan on doing one type of class at a specific time on specific day (e.g., Boxing @ 6pm Tuesday & Thursday).
Like some of the other boxing gyms in the area, most of the flooring in the workout area is carpet. This results in a stale BO smell from all the sweat that is soaked up over time. However, the place does have fairly good air circulation, so its not as bad as some of the other boxing gyms I have been to.
I tried cancelling my membership after 8 months, as I got bored of the cardio boxing/​kickboxing classes. I really wish they would have opened more jiu-​jitsu classes (they currently have one class held twice a week at an odd time).
The biggest problem I have with the place is what transpired when I tried to cancel my membership. When I first tried to cancel my membership, the employee at the front desk had me fill out a cancellation form and told me I had to pay one more month of membership fees in order to cancel. So I said fine, filled out the form and went on my way. However, that was not the end of it…
I continued to receive monthly bills after my initial cancellation. I then went to gym to find out why I was still getting billed. I was told that I would have to pay a $ 100 cancellation fee since I had signed a contract. I was then told that if the gym found my cancellation form, I wouldn’t have to pay the cancellation fee. Finally after a week worth of being jerked around, I was told that the form couldn’t be found.
In the end and after reviewing my contract, I apparently had the right to cancel my membership at any time by just paying $ 100. However, I was tricked into paying one more month, fraudulently charged for another month and forced to pay $ 100 to get out of my contract. In the end it cost me $ 220 (2 months of membership dues @ $ 60 + $ 100 cancellation fee).
TL DR: Make sure you read the contract when you join. Better yet… find another gym.

All of the trainers are incredibly helpful. Each has a different style so it’s easy to a trainer that meets your needs.
The gym is great no matter what level you are at because you can go at your own pace and have a trainer give you helpful tips in class.
It’s an amazing workout if you have never tried it!