Public Storage

Great property, great prices. Jon was a huge help!

I recently purchased a home in the Aliso Viejo area and have been checking around for a storage facility that is nearby that will make it an easy transition for me.
I called and spoke with Jon and he was very helpful and informative and answered all my questions. He invited me down to look at what was available and when I stopped in I received the same excellent service. This facility is very clean and appears to be well operated and I felt very comfortable with my decision in storing my belongings here.

Needed some storage space as I declutter to sell my house. Came in, saw Jon. Very professional. Very helpful. Very respectful. A real straightforward transaction. Thank you.

Place sucks. Manager leaves without checking on us and the codes for the elevators don’t work. Storage unit sitting open on the second floor and can’t get to it to close it. Customer service is joke and say there is no one to send out. Oh, but you can’t be here past 9:00. So is someone coming then? It’s 2016 people get a working system and get computer access from the phone.

So far so good! Jon helped me with my reservation I made online. Jon immediately showed me the storage unit I had picked online and didn’t waste any time. Jon was very thorough and made me feel confident leaving my homes belongings here. Jon is a very good Multitasker ! He had two other customers walk in while he was helping me, but he didn’t make me feel unimportant. Overall Jon had excellent customer service! Now hopefully the service will continue :) Thanks Jon!

Robert was quick, efficient, and friendly. He was helping a few people at the same time yet I felt like I was the only customer. Great job! Facilities are very well maintained.

just after 6 months they raised the rent by 10%, ouch. I will be looking to move out.

If I had it to do all over again, I would have found an alternative to renting a space in Public Storage. They are a company that gouges customers (with contractual fine print).
My garbage disposal broke. I wanted to replace it but didn’t have money, so I went to get the few boxes I had out of my storage that I was paying $ 159 a month for. It was the 17^th of January, so I thought I could get at least $ 70 back, being as there were 14 days of January left. But the girl clerk told me that I was told when I signed my contract that I would have to vacate by the 10^th in order to receive a prorated refund. No one ever told me that; it is in the fine print on the contract. What garbage! That sounds not only unreasonable but illegal.
I had been using Guardian Storage in Fullerton. There, you can vacate anytime and get a prorated refund. Ethical business practices. (If you look at my Unilocal review for Guardian, they got 5 stars from me.)
Public Storage does not have ethical business practices. Meanwhile, now they have a storage that’s empty that they can rent and get DOUBLE the money for. So unethical.
Find a PRIVATE storage facility — not this corporate, conglomerate cash cow.

Robert was wonderful and they were very flexible. Moved into a 5×10; then moved to a 5×5; then was out, all within the month and it really helped take the pressure off the move.
This was my second storage experience and this was a very good experience.

My grandfather got a storage unit last week and had excellent service from Robert. My Grandfather usually isn’t the easiest individual to deal with but he handled our situation with a certain level of professionalism that I rarely receive in customer service these days. I’ve been to some awful storage units ran by inconsiderate people I wouldn’t trust my backpack with and am happy I found this place! It inspired me to finally utilize my Unilocal account and leave my first review! haha

Not my first time at public storage but at this location in Aliso viejo, Robert was patient and friendly. Even it made it possible so that i could save money and qualify for a promotion despite having another account at a different location.
Robert guided us to our unit and made sure our codes worked. He was pleasant to talk to and when doing the sales part he focused only on what we needed.
I would recommend this location to anybody who is a first timer or just in need of extra space.
–hapoy customer

Robert was great! Super helpful and made everything run smoothly ! The actual paperwork part went by pretty fast so that was nice seeing as I was in a hurry to get my stuff in :) the facility is clean and my stuff feels secure there

The facility was clean and well kept! Jon was a great help in finding the right unit with the right price! Great customer service!

Easy, quick and great service from Jon!

I’m a college student coming back from school and I was looking for storage for the summer. This facility was very clean and management was very helpful and accommodating. I would recommend to anyone who is looking for a reliable storage facility with excellent customer service.

I went into this location to get a quote on a unit. John was very helpful and provided information on all the different sizes and options available.
Seems like a very secure and a clean facility but the pricing also seems a little higher than most units around

John the employee was great. Very informative. I’ve rented at other Public Storage facilities and no one explained everything like he did. I was aware of most of the policies because I had experiences with them. But they all came as a surprise because I was not given the information ahead of time. Keep up the good work John.

I Give this Storage 5 stars this place is Great and Very Clean… Friendly Staff.;)
I fully recommend!!!

I had a great experience with this PS facility. Very clean, courteous and helpful staff, efficient and easy process. It was a joy working with them!

We needed a place to store my daughter’s belongings during her summer break from college. She made the reservation online and it was super easy. When we arrived for our appointment, the manager was very nice, explained everything, and was very helpful. The whole process was very quick and easy to set up the unit. The building was very clean and her unit was the perfect size. It was also kept nice and cool inside, so we did not have to worry about her belongings. I like the extra security with the personal code and only being able to get to the floor that your unit is on. Moving out was also a smooth process. We loaded our stuff and went to the office to close out the unit. Again, they were very helpful and made it super easy. We will definitely be back next summer!