Public Storage

Both Miguel and Jessica have been fantastic to work with.
I’ve rented with Public Storage before and previously had a great experience, but this time it was even better. Miguel took the time to answer our numerous pre-​sale questions around pricing, rate increases, pricing scenarios, promotion period applicability, etc. He even went out of his way to call around to ask regarding a pre-​payment question we had.
Post-​Sale, I also had the pleasure of speaking with Jessica who promptly resolved an issue we had. Overall, this is place is a cut above the rest.
I’d highly recommend this place for your storage needs!

Jessica and Jim have both been very helpful on numerous occasions. It is this type of good service that got me to do business with them in the first place. The easy access is another great perk of this property. I recommend them to anyone.

Know what you want and need before you go in and how long you are going to need the unit if at all possible! I wanted to store some clothers, a collection like Princess Di’s and I had and quite a bit of craft material altho I thought a 5×5 would do. Because of there not being any or many 5×5’s they offered me a larger 10×10 at a very good price and I took it, it was nice and on the ground floor (great for a seniors). I think I could have had a slight discount if I took an upstairs unit but no way, it would be much more difficult for me. I didn’t have to stack stuff in the larger unit it ws clean and the place felt very safe. They have carts and lights and its climate controlled. BUT I knew I had a move close in date and I could get my stuff out in less than a month. If I had gone for more time I dread to think what it would have cost, I think it was $ 170. per month. A beautiful building like that in Orange County isn’t going to be cheap. Jim was exceptionally kind and his explanations and asnwers to my questions were right on. I hope hes making good money because managers like that are few and far between. When I left they let me keep the lock and are going to refund some insurance money! I didn’t give them the last 5^th star because I do feel their sales tatics when you first call in seem sort of high pressure and too much information; and I found the phone system to be be a little odd, first you call a general number and I don’t think I ever got the local number before signing up at the local storage but they gave me so much information upon sign up I never had to call anyway. The second place I considered was more money and no climate control so I felt I got the best deal around here.

Excellent facility that meets our needs. Jim is very knowledgeable and customer service oriented. He was exceedingly helpful in ‘right sizing’ our requirements.

This is a great self-​storage. Safe, well-​lit, clean, tidy, easy parking, Jim, the manager, is extremely helpful, customer-​oriented and really keeps an eye on things. Lizanne, the district manager, also comes around every now and then. She helped me open my 2^nd unit there. You can tell customer service and efficiency are top priorities for both of them. I highly recommend this Self-​Storage.

I had a very nice experience at this public storage location, Jim the manager was beyond helpful! The facilities are clean, well lite, secure, air conditioned and tidy. The next time I need a inside storage unit I will be coming back. Public storage hopefully recognizes employees that are assets to the company, Jim is far above average and should be compensated for it. Thank you Jim for the World Class customer service… who would know that someone would look forward to going to an storage unit…

Ive used this location for storage twice!
Jim there go to guy has a great attitude and is always friendly and responsive!
A cut above the rest!

This 1 star review relates to the business practice, which I’ll go into later. The employees I’ve interacted with (Jim and Susan, I believe) have been very friendly and helpful.
Why the 1 star:
1) My 4^th month being there, I got a letter saying my rent is going up $ 20. It went from $ 140 to $ 160. Now I understand that increasing rent is normal. I’d be OK with $ 5/​year. But that increase was 15%, and in this short period of time is absolutely ridiculous. Especially when I see on their website they have the same size unit, on the same floor, for LESS than what I originally paid. That’s insulting.
2) The «oh, by the way» you need $ 11/​month insurance. Plus making you buy their locks without buying them back when you leave. Annoying bait and switch/​hidden fees. We’re in 2015 there shouldn’t be anything shady like this anymore.
3) I recently went on
to look up other people’s experiences with PS. 1.2 stars out of 5 with 109 reviews. That’s horrible. Others feel similarly, regarding the price increases, insurance, people’s units getting broken into and them not caring, etc.
4) I also don’t like that there aren’t any security cameras (at least I can’t see them) to deter theft. Seems all to easy to go up there with bolt cutters and break in. The «mandatory» insurance only covers $ 3,000, I believe, which isn’t that much considering most people store much more value than that.
I suggest prior to signing up with PS to look at other companies, read reviews, and ask them how often they bump their rent. PS knows that moving storage units is a huge hassle, especially if you have lots of furniture. So they can unethically get away with these shady business practices knowing you’re going to most likely stay no matter what.
Hope this helps you make a more informed decision.

Looking for a storage unit for my elderly parents who are moving to Laguna Woods, the location, cleanliness and customer service were ideal! A special shout-​out to Jim who provided a smile and gave us all the details we needed, along with a guided tour. The price was reasonable, and with the $ 1 first month charge, it sure was a nice way to get things started. Couldn’t give a higher recommendation for a storage facility — this is as good as it gets!

We went in today to get a storage unit. Jim helped us through the process of giving us a tour and showing us the unit that would best fit our needs. He was so helpful and kind and made the process so easy! The facility is the cleanest one I have ever been in. They definitely have pride in keeping the place nice and clean. If I could give more than the 5 stars, I would!

For the first time in years I am using public storage and was not sure how it would work out. Jim patiently and cheerfully helped me figure out what I needed and how to get around in the storage facility. He is great! Very informative and helpful.
A few days later Stacey helped me out, as well. She was helpful, had the answers I needed. Her upbeat attitude made my morning much better.
I am definitely glad I chose this Public Storage. Thank you Jim and Stacey!

I made a last minute reservation for a unit and I was able to reserve/​get that unit easily! It was a very easy process online, which was really nice. l called because the only time I was able to see the unit and sign papers was during my lunch break. I called Public Storage, Jim answered and was very friendly and totally understood that I was on a time crunch to go back to work at a certain time. When I arrived, he had everything ready for me! Showed me the unit, explained all the paper work and I got the keys! I was super thankful that Jim was able to work with my schedule with so little notice of time. This location was clean and had all the supplies needed for moving in!

I’m writing another appreciation and «Honorable Mention» about employee «Jim». He’s nice, personable if you’ve got a question or issue when he’s busy, he gives you an approximate call-​back time and gets right back to you. He always has a smile… And even sounds like he’s smiling when you talk to him on the phone.
He has great pride in his job. (I thought he was the owner. LOL.) and real «Keeper». It’s so hard to get good Customer Service.

I came in looking for help on the appropriate size storage unit at Public Storage 7 009 and Aaron listened to my questions and was very attentive and patient. He acted professionally during the entire process of me eventually renting a unit from him.

If you need a place to store I really recommend this place. The facility is very clean and in great shape. Jim was awesome, he was really friendly and helpful. He walked me through all the details and info regarding the facility. The process was really quick and not time consuming at all.
Again great place for storage and super nice staff.

Jim was very friendly and helpful with setting me up to rent a new storage space. The property is very clean, conveniently located, and easily accessible. There are also several hand carts available to facilitate moving your belongings. Jim was very patient with me when I was deciding on the right size unit and took extra time making sure I understood how to operate the elevator. Overall, I am very pleased with my experience.

I’m no stranger to Public Storage, but this one definitely trumps all the others that I’ve been to (narrow competition, seeing as all my experiences have been collectively quite pleasant!). I’ve frequented this location’s facility enough times to confidently say that I feel as secure as someone can get with storing valuables/​precious mementos away from sight and mind. The parking lot (not TOO large, but always nearly empty and very accommodating for moving trucks etc) and front office are adjacent to a decently large street, and the large elevators to the upper floors are key coded. Of course a huge factor in my high esteem of this facility is the manager, Jim, who has not yet failed to exude a positive attitude and always lend a helping hand. I would definitely recommend this place for all your storage needs :)

The On site managers at the public Storage have provided Excellent Customer Service for the past 4 years. They go above and beyond to address my storage needs. Thank you for all you do «Jim & Susan» — Connie

I would highly recommend this storage facility
Jim and Susan were great to work with over the phone and in person. Very friendly and thorough on all details and information regarding the facility. I did not have to spend much time on my initial paperwork and process to gain access to the storage unit. Facility and Storage units are very clean and in great shape.
Easy access and exit for large moving trucks, which was key for me
Again, highly recommend this place if you need a place to store

Upon arriving at the location, Jim was immediately responsive and friendly! He walked me through the entire process looking only to make sure I had reserved the correct space for my needs; I had reserved my space online. Upon asking me all the necessary questions, Jim confirmed that I had selected the correct space, and never tried to up sell, which was refreshing. Further, they called me to confirm my appointment. If anyone in South OC needs a storage unit, I will recommend that they come here first.