GameStop

I bought a game that is brand new and the code inside was use by someone 5 days early to my purchase. I contact ubisoft and sony they told me i can get a brand new code any time.
So i called yesterday the store in Alhambra they told me i cant hold a game for .
What kind of service is that.

Two employees working cash registers, waited in line for 15 minutes, then the employee tells us to form a new line behind a guy that got there after the rest of us. She looks at me and says I don’t know who was here first so just go stand behind him. I just put my game back and walked out. Never coming here again.

I know reading the previous reviews, had my doubts on going to this particular gamestop. I usually go to the one where I use to live in Eagle Rock, though today I had a great experience and the two associates were very friendly. They assisted me on what I needed based on the trade I did due to an online order. They have great selections on Funko Pops, due to the fact that I am a recent collector. I left satisfied leaving the place. Overall they had great customer service, so this will be my new regular gamestop. Hopefully that isn’t weird tho!

Customer service here was horrible!!! I was assisted by Destiny and she was rude, snotty, didn’t know what she was doing and she kept making marijuana references to me and kept saying how much she loved it and how everyone should smoke it. This kid was looked like she was still in highschool! And her personal hygiene was of concern too. Her hair smelled very gross and she didn’t groom it at all. She also smelled like sweat. She also kept telling me how she can sell me games for cheap from GameStop for her «side business» I’m pretty sure that’s illegal. How is this girl still working here??? I’m never coming here again and I’m telling all my friends and family about this place because his girl ruined GameStop for me.

Went in a few days ago to pre order a game and the guy there, Ivan, was very helpful. He gave me a few suggestions on some games and we talked for a bit. Super friendly. Great customer service. He was also dressed like Han Solo because it was May the 4^th which I thought was awesome! I use to come to this gamestop before because I live down the street but would drive to a different location because the employees here were just horrible and not helpful at all. Seems like they have new workers now so I’ll definitely be coming back here.

Wow really? Believe me, only the very few bad experiences out of the hundreds of costumers they serve everyday ever, review this place.
I mean who actually has a great time at gamestop and stops to review? Well, I’ll be the first, the employees were very welcoming to me and my nephew. Even as we just browsed without having any intention to buy.
And Charlene was very nice to my nephew who kept messing up the nintendo games! Sorry!
A lot of costumers actually buys and returns games every 7 days. There are a lot of crooks who come to gamestop and then complain if they can not get their way.

Customer service is horrible. I walked in with 3 games that wouldn’t work on my Xbox 360 and I was going to ask about it. When I walked in I told the girl my problem and when I was in the middle of explaining she answered the phone and started helping them and kept telling me to hold on. All GameStops have xbox’s and playstations in the back so you can test your games and see what is wrong with it. I asked to use their Xbox in the back to see if the problem was my game or the Xbox itself and she didn’t want to test them because her reason was, «It takes long to turn on.» I was very confused because it is her job. I was already fed up at that point so I just left. Do not come here if you have questions about your games because they won’t help.

The asian girl working was a bit difficult when returning a game that was bought off a return from a gift receipt. At first she wanted me to take the store credit, but I knew that other stores always gave me cash so I insisted. After speaking to her manager, he OKd it but she was a bit rude about it. I thought compared to other locations, that the poor ratings are pretty justified.

Don’t go here if you’re looking for employees that give you correct information. It’s laughable how this employee was trying to convince me to get the Power Up Rewards Pro membership, giving me false information about my game’s trade in value. She proceeded to play it off saying that she would adjust my price so that I got the value it said online, even though it clearly said on the computer that she didn’t do anything and I was going to get that trade in value regardless of having a Power Up Pro membership. If there’s one thing I hate more than the employees at Game Stop constantly asking me if I want to renew my membership, it’s when they lie in my face. Not only did she rudely ring me up and lie to my face, she clearly knew that she didn’t give me a pleasant customer experience. I’ve been to Game Stop many times, and I know the usual survey that they’re suppose to ask the customers to fill out online. The survey is basically a customer service performance review. Before handing me the receipt, she ripped the bottom part off, with the code where I could give her a bad review for her awful service. It’s hilarious how she’s trying to avoid a bad review from the customers after treating them like shit and lying to them.
Thanks Charlene, I won’t be shopping at this location anymore. I suggest if you don’t want any bull shit from employees, take the extra drive and go to the Main St. location.

I came here with my husband a few days ago. He was returning a game because he found a cheaper deal at best buy. It was $ 20 at Gamestop, and he found the same game for $ 14. There was a girl who looked like she was still in high school, or fresh out of high school. I don’t know, but she had a very stupid attitude. He kept telling her that he ordered the game online, and she would repeatedly ask if he got it in-​store. The conversation went a little something like this:
Girl: Did you get this game in store?
My husband: No, I ordered it online.
Girl: So you didn’t get this in store?
My Husband: It was an online order.
…and so on.
She eventually figured out how to process the return, but that’s not the part that annoyed me. My husband told me that she asked him what the price difference was. He told her he found one for $ 14. In front of him, she said to her co-​worker in a condescending tone «oOo. He saved $ 3.» Umm, little girl? I think you need to go back to elementary school and learn some basic math! Since when did $ 20 — $ 14 = $ 3? And you were hired as cashier? Wow. I am dumbfounded. Anyway, I hope none of you end up bumping into this dumb sales associate. Do your customers a favor Gamestop and make sure you hire someone who’s capable of delivering a friendlier service, who knows how to pay attention to what a customer is saying, and especially someone who knows when to keep her mouth shut. If she’s going to have an attitude, at least teach her to fake nice.

To bad i cant give 0 stars.
This place is run by people who dont know crap and have no clue what they do.

Called them and spoke to a woman to see if they had a game. They did. I told them I would be right over in 10 minutes, acknowledging they close at 9. Arrive at 9:01. Gate already down, won’t make eye contact with me, ignore the phone and don’t bother trying at all. I get it, you’re an employee and you want to go home, but don’t make it seem like I can drive over and get pick it up then shut the door on me. Thanks for the waste of gas.
Might as well buy it for cheaper on Amazon instead instead of dealing with GameStop.

This place is run by idiot children, I was «assisted» by Sarah on June 18 2013,
a mousy little woman with no knowledge of games or consoles. I was looking for a backwards compatible PS3 (fatty) and they had just the one I was looking for, I drove out from Eagle Rock where those awesome GS people said they didn’t have one but this location did. I asked again and again about the procedures for refurbishing used models and I was promised the unit I was buying would be in perfect working condition. I bought this and one used game (gamestop is severely overpriced for new games and accessories.) I took it home and was so excited to play some games.
When I plugged in this filthy machine and turned it on, it made noises like a jet plane!
It whizzed and whined and I noticed that the PREVIOUS OWNER WAS STILL LOGGED ON TO PSN!!! This went on for 2 minutes before the system shut itself off and would not stay on. They literally handed me someone elses problem and when I sped back across town to get a refund I arrived only to find that these lazy children had closed up shop 20 MINUTES EARLY!!! NO note, no message. They just felt like ditching work early.
I came back A THIRD TIME on a second day only to be met with apathy, no apologies or anything. They sent me to the other game stop on Main street where the manager was very upset to hear what I had been through, this time she actually took the unit out of the box and showed me that the unit was working and had no information on the previous owner.
I hope this location gets shut down soon. Take the extra 5 block drive to the other location. You won’t regret it.

This place sucks. They have girls that are completely clueless working there… I went to go pick up a collector’s edition game I had on reserve and they couldn’t find it. One of the girls was on the phone with someone telling her where to look and check. I basically left holding cash in my hands and was told to come back another day… eff this place

okay, i am not a gamer, so don’t judge me, but then if you compare this gamestop to normal gamestop the stuff there are way less, and it’s just not that big. i was there when they were hiring and opening the walk in interviews. the staff there were really nice, and would talk to the customers and make them feel at home, so all this star is for you staffs! or else i would’ve given it like a one or a two star. the second handed eletronic here are all really crappy, i wouldn’t recommend buying second handed stuff here, but besides that their customer services here are pretty alright

The chain of stores is okay usually has the newest released games,
This location however is terrible, I have been screwed so many times at this location and now I would drive miles away instead of 2 mins away from my house to avoid this location.
I don’t know if the manager who screws me is still there but he’s some really chubby, kinda short Asian guy with glasses. I went there years ago to buy my PS3 it was already opened and I saw the seal was broken, but and when I pointed it out to the manager he said «oh that happens when we stack the boxes» I buy it since it was a deal and when I get home it was obvious that the system is a return.
More recently, I’ve been there to buy games before and the same manager tried to sell me a game for the new priced but the plastic seal was off but the manager was trying to convince me it was new saying they took CD out to display the case but to me this lowers the value and makes the game not «new» anymore. Also, I have friends who have worked at GameStop, I know that the games they take out to display has usually been passed around by coworkers to take home and try out.
Those incidents and many other negative experiences makes me give this place a 1 star rating, all they care about is profit and will LIE to you to get your money.
Place may be okay if that manager is gone. Avoid coming here if you do not want to –be lied to and have sales people try to up-​sell you on items and warranty that you do not need

This review is based on their customer service and knowledge ONLY
Came here last night to try to get Mario Party 10 for the wii (not knowing Mario Party 10 was not out yet) the worker tells us when we ask for it that they’re sold out. We ask for Mario Party 9 he said sold out he said he didnt like the game anyways he said Mario Party 8 was better than 9 and 10 (stupid ass if 10 isnt out how is 8 better) to top it off he said that the nearest place that would have MP9 was in Burbank somewhere BUT when we googled another Game Stop on Main Street in Alhambra they said they had it.
What an idiot!!! Short guy, bad teeth, glasses — worst employee to exist EVER with the amount of unemployed people I am sure game stop can find someone who will work 10 times better than him

I’m too lazy to add a new Gamestop location in Monterey Park so I’ll post it here.
It’s a mixed bag some of the reps here like what they do and they’ll even offer tips and game info.
Then there’s that one female rep, manager, cashier, I have no idea, she pulls this «I’m busy sorting, sorting my stuff, I see the line at the corner of my eye, but I’m busy avoiding work, oh my job is so hard, I can’t stand it, customers, making a living, it’s so hard mama, :sniff sniff:» if only there was a job where they’d just hand me money without ALL THIS WORK!”
If you see sarcasm there, I’m laying on it pretty thick, my biggest annoyance is when you end up with clowns like that especially spending $$$. The 1 worker is somewhat the norm it seems .
Little tip in life. even if your job sucks. do the best you can, be professional, whatever you do, because you never know who you’ll run into in life, and where the road will lead.
The game place in the same plaza is a little better.

Very small gamestop store, too less of selection, also i went there on black friday 06, the line for the store is all the way around the building (mainly for wii) and there’s only 1 worker ! it located on a plaza

In need for a video game? Check out GameStop. They got everything from new to used games. I dropped by just in time for a sale. Buy 2 used games, get the 3^rd used game free!
Playstation 3 games are expensive so… what is the next best way to get a game? Used! Guaranteed to work or you get a refund.
Get your game on.