Chase Bank

My experience at this Chase branch is that of mixed feelings. I ran into 3 nice employees and 1 bad apple. Because of this vile apple, I have to knock off a star. Kevin, Andy, and Jon Liu were great but the bank officer named Shadow was cold and indifferent.
It all started when I asked Shadow to check if my glasses were around because I might have left them behind during my last visit. She acted nonchalant and dismissively told me to write down my name and wait. Then she took off to her cubicle. She left me standing there confused and wondered if anyone was going to help me. For goodness’ sake, I was distressed thinking I had lost my glasses, but yet she acted with not a care in the world! I should have derived how dark her nature is from the eerie name. Shadow opposes Light. Light is good, while Shadow is dark and evil. Therefore, that rotten apple Shadow must be evil! Furthermore, why would anyone wants to be a «shadow»? Creepy! Chase should keep Shadow seclude in a «dark» little corner way in the back doing data entry, far away from customers, or else she will CHASE them all away!
Anyways, as I watched Shadow, I noticed she was not going to do anything to help. Being abandoned by her, I next went up to another Chase employee, Kevin, and explained the same story about my missing glasses. Unlike the ill-​natured Shadow, he promptly and graciously went to the back to check. Kevin’s behavior is the exemplary definition of good customer service and compassion!
On a happier note, my first visit at this branch was with the bank officer Andy, who was amicable. My last and best visit was with Jon Liu, another bank officer. Jon is by far the smartest bank officer I have met. He has good command of the English language, very clear and concise. Additionally, he also speaks Chinese. I was lucky to have gotten Jon because he not only knows the banking products very well, he is also quite knowledgeable in other banking areas beyond his pay grade. Because of his quick-​wittedness, my other unpleasant personal banking situation got resolved efficiently. Thanks Jon!
In essence, I highly recommend Jon for all banking needs. With someone as smart and knowledgeable like him, you are in good hands and will be well taken care of. I suggest you take advantage of a good thing while he is still there for you don’t know how long he will be around before another company discovers and grabs him away!
BTW: To avoid the long wait, you can make an appointment ahead of time with any bank officers of your choice.

Customer service at this location is great! I came in when my new card was lost in the mail (was moving at the time) and was greeted by a representative in a prompt and welcoming manner. They didn’t try to pitch me on anything and got me in and out with my new card in under 10 minutes.

No ones here ., truly a rarity why am I waiting for a simple bank transaction. As employees fiddle around because it’s 5:40 I am forced to wait till someone feels like working. So much for customer service!

Bwa bankers with attitude, come get your poor customer service and waits of 30 mins at least and tellers that constantly look like they want to clock out

I came here to get some cash for my mom’s birthday present. She has always liked new $ 100 bills. But the cashier immediately just brushed me off when asked for new bills. Not the most friendly location (or maybe just the cashier)

Window too, queuing too long, too many staff, inefficient, very bad

Ever since they installed ATMs on the inside. The line has gotten so long they match the Bank of America across the street. Terrible. Going to take 25 mins to deposit a check into someone else’s account

Parking was plenty, but crowded. There parking spaces were narrow.
Beautiful and clean inside. It was also crowded inside. There were only two tellers, but more than 20 people in line. I had to carry at least 10 pounds of coins for more than 10 minutes. Why do they do this to their customers? This is why I never had a good experience at Chase.

I actually miss the days when they had more tellers to help out. On the weekends, the line for tellers are just long. A lot of people prefer deposit with an actual teller because they like the personal touch but I guess they wanted to downsize to maximize profits lol.
The personal bankers were pretty nice. One of them helped me with an issue I had on my statement. You can’t deal with these issues with machines!

Was here about 3:40 pm on Sat/​18 Jul:
— Plenty of parking as the bank closes at 4 pm.
— New layout threw me off a bit but was able to speak to a rep about getting help to access my safe deposit box.
— I left when I was done about 4:07 pm, they didn’t give me a hard time about it at all.

I recently switched to Chase and after opening a few accounts online I decided to stop by my local branch to pock up debit cards. They’ve gotten all digital apparently, with about 6 «virtual tellers» taking the place of real tellers. It seemed like there were plenty of banker walking around though, helping people and all.
I was greeted promptly and told to sign and someone would call my name in about 10 minutes. 10 minutes turned to 20, you know the rest, an hour passes and as I check back in (for the second time) with the guy by the ultra-​tech sign in sheet says he can help me there and that his computer had been down or else he would of helped me sooner. Bam, 5 minutes passes and I have a new debit card and I’m in the wind.
–2 for the wait. There clearly needs to be more attention paid to those who check in

Busiest Chase. In line for 20 minutes on Saturday. Learn to use the machines th avoid lines.

They replaced a whole row of tellers with four giant ATM machines. I am one of those people who like to deposit money with an actual teller. I enjoy it because 1) I like to make sure my accounts are in order, 2) I am able to check everything I need to at once without trying to get an ATM screen to sense my fingers, and 3) I like interacting with a teller – it’s more personal.
I could understand erecting these huge machines in the middle of the floor if there were lines outside for ATMs, but there aren’t. They also make the cubicle area look more cramped and uninviting.
Whenever I come in now, the lines for the tellers are very long and there are only 2 – 3 people behind the counter; whereas there are no lines for the giant ATMs. Also, there are only two islands, one small station before the teller line with only one pen; and one stationed at the other end of the floor, opposite to where the line starts.
Chase, did you hire a new interior designer? I think it’s time you asked for a refund.

This bank has transitioned into automated machines. It is a bit sad to see jobs diminished and the capability of technology in this aspect. The machines have difficulty or cannot read bills older than 2007 so it does have its pitfalls. I can only imagine what a disaster if the machine miscounts or experiences technical problems.

Horrible parking ever since the bank put in self-​help-​teller-​machines in the lobby! @!!@?!#!!
There are unsafe long lines to park in the parking lot. .I had to park across the street, and when I got into the bank, there was at least 20 people waiting in line to see a’Real’ Teller!!!
There are only three live teller windows to serve the customers now. …
There use to be at least 12 to 15 teller windows before!
I am guessing that they are trying to cut expenses at the customer’s (time waiting) expense! !!
I probably need to look for another bank of they keep this situation as it is. !!!
What an inconvenience!
OUT

I still remember this place used to be a Wamu when I was first moved here to Alhambra some time ago. I was a BoA customer back then so I would instead go to the one across from this one. But at some point, I received a coupon in the mail which enticed me to open an account with them as they gave me free money so I have been banking with Chase since then and this one is always my go to bank.
This branch is probably one of the biggest branch of Chase in the area which is why it is always crowded. The parking lot is decent sized but with the amount of traffic, you might still have trouble locating parking so street parking is an option.
Service here is great and someone is there to greet you. It also has easy access to ATM as there are several ones right outside.

This used to be Home Savings until Chase took over the entire collection. Convenient location and really popular. Depending on the evening you come to use the ATM, I have seen on the screens that this particular ATM is not dispensing cash because it is out. Luckily there are 4 other ATM sliding to your left or right a few steps. That’s all I have to say about that.

This is the biggest Chase down Valley Blvd and you can always find parking even during lunch time hours when you need to do a quick run for deposits, withdrawal or anything! Although this Chase don’t have those cool electronic, touch screened, self depositing, withdrawing gadgets. all the bank tellers, and staffs are really really nice and attentive. I’m always greeted when I walk in by one of the bankers or customer rep. Oh! They also offer you lollipop suckers if you want some! haha.
Hmm. when it’s girl scout cookies season. you will also be able to purchase some too! How cool is that!

It would be wonderful if they had a drive thru ATM, but I don’t see many of those in LA. In Sacramento, my Chase never had a wait or any cars in the lot.
The parking lot here is ridiculously cramped, albeit with a decent amount of spaces. There’s always two cars leaving, and three cars pulling in the lot. Be careful of pedestrians that don’t really give a hoot.
It’s in a convenient location, which is why I come here. Other than that.

Love this Chase location, Been coming her for over 10 years even before when this was WaMu. It is conveniently located on the corner of Valley Blvd and Almansor street. They have about 4 atm machines outfront for easy access to quick withdrawals or deposits.
They also offer quick and friendly services inside the bank.
The only con that I can think of is their very small parking spots that are super compact There’s always people coming in and out the spaces that and you’ll always have to yield to other drivers and pedestrian walking out of the banks.
I came today 6÷4÷2013 and it looked like they were remodeling the outside of this place, but nevertheless, they are still open and running under construction.