Allstate Insurance: Kevin Chang

First of all I want to clarify that the other review on this location is from one of the agents there and ironically enough it is the very agent or the «office manager» as she is called, that i am on here to complain about. I warn you that yes this agent was very nice when i showed up to set up my insurance coverage on my brand new vehicle, however, now that i called her to tell her she made a mistake on my coverage her attitude changed completely.
I went in to add my new vehicle to my parents policy and since it is leased i needed full coverage and of course renters insurance (because i cannot work without a vehicle). The problem is that in the initial set up of coverage i assumed she had included renters insurance since i specifically said the car was leased and that i did need renters insurance, she herself specified that full coverage was necessary and she is, after all, the Office Manager right so wouldn’t it be logical to assume renters insurance is also necessary? right? no?
Well the renters insurance was never included and i failed to check for it until this weekend that an incident occurred and i needed to rent a car while they fixed my car. Now i find out i do not have renters insurance so i call my agent Cindy Chang (you know, the office manager), and i let her know that there was a mistake made on the policy and if she could help me fix it and maybe write a note that she simply didn’t add it by mistake or something to that extent so that i can get some help here. She said no mistake was made and that the coverage was just a mirror image of my last vehicle, which is incorrect because my last vehicle was a salvaged vehicle and did not have full coverage. I am venting now i apologize but the moral of this session is that all she did for me was add the renters insurance to my policy now, what she should have done when i asked her to initially.
simply put, she refused to accept she made a mistake and didn’t try to help the situation at all, she seemed upset at the fact that i told her she made a mistake and was very short and quite honestly no help at all.
So no, DO NOT GO TO THIS OFFICE FOR INSURANCE COVERAGE BECAUSE THEY ARE NOT MUCH HELP AFTER YOUR INITIAL SETUP AND THEY WRITE THEIR OWN REVIEWS ON Unilocal WHICH IS QUITE FRANKLY, DISHONEST AND SAD!
maybe if you were more help people would leave nice warm reviews on here about how you helped fix a mistake you made and how you were able to work something out… or you know something like that, i wouldn’t know because I’m still screwed because you don’t listen and you don’t take kindly to being told you’re in the wrong.
you only get one star because Unilocal is forcing me to but what i really want to give you is an IOU star for when you get it together.