Venus Nails

2−20−16 WORST EXPERIENCE EVER-​I came into this nail salon with my 6 year old daughter to get a full set of nails and the the nail tech started to do my nails and we were watching the QVC channel. 10 minutes later two white women and their child come in the salon right when they came in my nail tech told me to let my nails dry right after she put the powder on my nails-​which that only takes 2 two mins to dry– she then proceeds to go help the white lady that came in after me while I’m still waiting –during this time they turn on cartoons for the other little girl that was sitting in the salon when she came in there and didn’t acknowledge my child being there before who they just kept it on the QVC channel To make a long story short I sat there and waited for this women to get a whole manicure done even though I came there before her and there was no apologies and lily the owner still took my money and they didn’t even finish the job. CUSTOMER SERVICE IS HORRIBLE when people start coming in the nail shop they start rushing on your nails and eyebrows. The work is not good quality!!! They catered to white and I have been going there for over 8 years. She is all about the money and not concerned with the customers!!! They leave your nails lumpy and different shapes they start lifting less than a week after they are done. I will never come back here again!!!

After a bad experience at the salon next door I decided to give Venus a try. The salon looked like it had seen better days. There’s a wig sales counter in the back and a rack full of made in China jewelry. I was desperate to fix my nails and so I gave in. This was a waste of $ 45 dollars. The service was poor; the quality of work was non existent and the overall experience was appalling. Use this review and save yourself the pain and money this place will cost you.

Loves this spa I got my eyelash extensions here and suprisingly it lasted for up to 2 months when it usually lasts up to 2 to 3 weeks and also got my eyebrows, upper lip, and chin waxed and she did a great job they use chocolate wax which is another plus and smells very good never went to any other spa where they would use chocolate wax :) I recommend this place to everyone

Was walking by. Should have looked at the reviews. I figured only a manicure would be no issue. Then she asked did I want my eyebrows done. We’ll yes… Never ever in 25-​years have I ever had someone spill wax on my eyelashes and eyelid. I kept me cool. She wiped and wiped and… She thanked me for not crying and told me other clients were not as nice. And somehow it was my fault… So the question I pose myself is how often does this happen?

Overall what I expected. went in on a wed afternoon around noon for a gel full set with no wait and was seated immediately. she got to work and was done within about an hour. she was careful and through and nails turned out pretty average. price on the wall says 35 but I was charged 40? it served its purpose i suppose.

I have been going to this shop for the past 8 or 9 years; and oh how I miss the previous owner. The current owner Lily has been there for several years at this point. With her taking over came some major and much needed improvements. New chairs, work stations, and a host of other changes. Now for the bad part… They do not sanitize the pedicure stations. I’m not exactly sure how they clean their towels but they are hard and wrinkled before they even get used. Hand-​washed maybe? Her customer relations, work ethic, and customer service skills leave much to be desired. I find myself going to other nail shops for services at this point or doing it myself at home because of the poor customer interactions and lack of cleanliness. She has one of the nastiest attitudes I have ever dealt with in my life. I only continued to come because I really enjoy my pedicures that Ann does for me.
Now for my most recent experience… I went in today to get my eyebrows and a pedicure with my aunt. I was informed that my technician was on vacation. Because I’m so particular about my pedicures I opted to only get my eyebrows waxed. After going back and forth and being pestered about not wanting to get my pedicure done by someone else I sat and waited patiently for 45 minutes for Lily to finish doing a gel manicure. Meanwhile another customer came in and also stated she wanted her eyebrows done. After Lily was done with the gel manicure, she took the customer that came in after me to the back. I called out to her twice and was ignored. So I got up and walked to the back and asked why she took another customer in front of me. She stated, and I quote «You told me no, so I told you no!» So pretty much she refused to do my eyebrows because I didn’t want someone else to do my pedicure. She let me sit there for almost an hour, only to ignore me and tell me she would not provide me any services. This is not the first time I’ve experienced her rudeness but it is certainly the last. I refuse to spend any more of my money in this place and recommend that no one else does either!!!

Decided to leave my review now that I am a «regular». I’ve been coming to this salon for over a year now, first out of convenience, but now because I love lily. I think it’s worth mentioning that from the very first time I went here I was given great customer service, because obviously it’s expected at this point.
I go to Lily for acrylic overlay, eyebrow, and Brazilian waxes. My eyebrows are very important to me (lol) and I appreciate that lily always keeps them thick like I ask.

Be CERTAIN you know the denomination of cash you give. I had a good eyebrow wax. At the end of my service I gave them a $ 20. I only had $ 5s and $ 20s in my wallet. The tech walked to the back with my cash and came back with no change. When I asked for my change she said I only gave $ 10. The person she gave the cash to came out with a $ 10 and said this is what she was given. And why would she lie. I told her I only had $ 20s and she said I must be confused and asked if I was sure. I told her I was and I would not be coming back. She said she DID NOT care if I was coming back and there was no reason for her to say any different. She’s right, I can’t prove it but I know what I had and what I gave. MAKE CERTAIN you know what you are giving them because once it leaves your eyesight you can’t be certain what they do in the other room.

I give this salon 5 starts because I’ve gone here for almost 5 years and I see how great they do their job. I don’t believe half of these reviews because from my personal experience I’ve loved it from day one! I am the pickiest person you could meet when it comes to nails and lily really takes the time to do things how I like them! I’ve gone from upscale to middle class salons and I’ve learned that the hardest workers are the best workers! These ladies give their lives to their customers sitting there all day. Customer service is great and the people are very sweet and funny. The only people I’ve seen complain were cheap and uneducated! But what do you expect? The location isn’t in the best area to begin with and most of the people I’ve seen complain were very rude to these nice people. Don’t believe everything people said on here I’ve never seen a roach there in my life and that really bothers me that people do things like post bs just to harm others.

I wouldn’t recommend this place to a $ 2 whore. It is disgusting and the owner Lee has a horrible attitude and worst customer service. I would go to the nail salon in Walmart first before I would ever go there again. AND I think they hand wash the towels they use for pedicures.

I was desperate. My nails were busted, it was the 4^th of July, and all of the other nail places in the area were closed. Venus Nails saved me from rolling around with cracked toe polish due to running around Myrtle Beach the day before. This shop is not the nicest shop, but it will get the job done. My nails look great! I probably wouldn’t be a regular here, but I would use them again if I need to.

I have been going to Venus Nails for about 6 months because it is located a couple of blocks from my job. I would always go on my lunch break. I went to get my eyelashes done and Lee lee was very rude. I had an appointment and she made me wait 30 minutes. I was very upset because I had went on my lunch break. Then my eyelashes messed up one day later and when I went to get them fixed, she told me that I needed to pay her. When I told her that I had just got them done the day before, she told me that I could fix them myself then since I was not going to pay her. I would not recommend this place, it’s not worth the money and the staff is rude. If you want to get your money’s worth without the rudeness of the staff, I suggest looking elsewhere because this is definitely not the place.
–Unsatisfied customer–

This is the worst nail salon ever!!! LeeLee or Lilly, the owner/​manager, has the worst attitude and the salon does not provide good customer service even to long time patrons. A good business will keep all of their customers happy and made to feel welcomed. Sadly, they do not treat their paying customers with respect, and will have you waiting forever even after making an appointment. They also do not sanitize their utensils or pedicure area. You have been warned… stay away at all cost from this horrible nail salon.

Absolutely disgusting customer service. Got permanent nail color done. Came out uneven two tones and had no shine. Leelee or lily had the most nastiest attitude. She will push the most expensive services and will not even get it done right. Oh not to forget they don’t understand a word in English. Never coming back!!!

I must say I like this place been living here 3 yrs (originally from Boston) and I love the way LeeLee does my eyebrows as well as nails only she does a good eye brow job though fyi 2^nd Nancy… I love the way LeeLee and Nancy shapes my nails and they are always nice to me when I come in I’m just a regular customer don’t have to say what I want and will suggest colors and styles because they get to know you… one more thing Nancy does a mean pedicure will put you to sleep… I recommend it
Smooches:)

If I can put –5 stars I would! I have been going to this nail salon for over 5 years. I came here on May 26^th at 5:13pm to get a take off from Shellac. The owner, LeeLee attempted to use the «powered drill» and I asked her to soak my nails on acetone and to use the miniature shoe horn type device to push it off. She caught a serious attitude and finally did it. The results were the shellac nail polish was still on and she wouldn’t even shape, file, and even my nails. I wish I would’ve taken a picture of my nails as they were jagged and the shellac polish was still on. I would’ve posted the picture here so you guys could see it.
To make matters worst, I noticed some of the technicians were leaving as she was doing my nails and I said «oh you guys are closing, I didn’t know that» and she responded, «yeah you can go too.» I said, «excuse me,» and she repeated herself. I then said that it was the worst customer service ever and I had been coming faithfully to that nail salon for 5 years. She did not act apologetic or in a customer oriented manner. Needless to say, I said goodbye and honestly goodbye means forever. Bottom line it’s horrible when you do not treat long time patrons with decency, respect, and in a friendly manner.
I will never go back and I think everyone who reads this shouldn’t either. The entire salon does not care about you nor your nails.
Other tidbits:
The cleanliness over the past two years have gone down too. If you don’t believe me, ask them to show you the cleaning product for the pedicure chair. If you do ask that question, you will find out that they use «windex» to clean their foot bathes. Despicable!
I think I’m going to call health services on them. Perhaps Venus nails will reconsider their cleanliness and treatment of their customers!
Beware at all cost!