UPS Customer Center

The worst Shipping, much less UPS store I’ve ever been to. I travel a lot and been to a of shipping services and this tops the most inept employees I ever seen.

UPS as a company has failed me. Their current driver doesn’t know how to deliver items to my home. I am currently missing two packages. When I went to contact them about it, they said to contact the shipper. So I did, and now I wait. In the past three months, I have received two packages for another street address, had multiple packages delivered to South instead of North where I live. Basic requirements are the ability to read and be detail orientated. Apparently, the driver in my area isn’t able to do this. I know it’s not just happening to me, and it’s affecting my business. I don’t understand how they can be so INCOMPENTENT!

If I could rate them a 0 I would. Just received the worst customer service in my life. I person should never be on hold for 30 minutes for an error made by UPS. How a package is unable to be deliver to a building with a ²⁴⁄₇ concierge desk is beyond me.

Horrible customer service. I understand it is the holidays but even on non holiday time they have late returning drivers. When they say come between 8 – 8:30pm they really mean your driver won’t be back so you just wasted gas and time. In most cases hold package means you will need to come to pick it up the next day. Never plan to pick it up in the evening!

Not sure if the people below are just venting about their general experiences with UPS but not sure how they could be so upset when dealing with the two super friendly individuals who helped me yesterday. I went in to mail a package to someone who wanted me to use their account number which is something I am not used to doing as I always have a prepaid label. I walked in and was immediately greeted by a cheerful woman and friendly man who got me in and out quickly and even saved us a buck or two by recommending a cheaper service for the same time guaruntee. I know that is their job but the woman and man I encountered yesterday around 11am were so friendly it really made an otherwise mundane errand pretty pleasant. Thanks again for the help guys.

My new headboard arrived in time but that’s were the good service endless. The box was opened and the headboard was damaged. When I called the agent was barely apologetic. They are the absolute worst.

Not that I frequent different UPS centers, but this one is the worst I’ve dealt with. Sometimes rude, often slow, never helpful.
There is a FedEx a few blocks east down Eisenhower. I’m not a cheerleader for either company, but use FedEx or find a different UPS location for your needs.

Avoid this horrible company at all costs. I called their 1800 number to place a packet on hold and then was given the wrong information as to when I could pick it up. The night supervisor on Thurs. night (1÷15÷15) at least apologized even though it wasn’t her fault I had driven down there for nothing. After another 15 minutes on the phone with a clueless agent, I gave up. No one offered a special delivery for the following morning but they did give me a bunch of restriction this and restriction that garbage. These guys are in the dark ages. DO NOT GIVE THEM YOUR BUSINESS.

Agree with the others about not being able to give one star. The absolute worst customer service ever, I’ve been dealing with UPS customer service and this service center’s reps all day. 6 calls, over 2 ½ hours spent on the phone. Had a package to be delivered to be today, paid for UPS next day air shipping. Imagine my surprise when I got an e-​mail notification this morning saying that delivery had been attempted and I wasn’t home. Since I work from home and hadn’t left my condo (which BTW is 850 sq feet — not exactly expansive so when somebody knocks on the front door, I hear it) I was confused. I immediately checked the door, not notice that a delivery had been attempted. I called immediately after that, told them that nobody had come, etc. and they contacted the driver and he told them he would redeliver in the afternoon. I waited at home all day, didn’t leave to run any of the errands I needed to run, didn’t leave to pick up a prescription I needed because this package was extremely important for my business. I got a call at 4:30 pm from a surly woman telling me the driver was at my door and where was I? Hmmm. I was sitting on the couch and interestingly there was nobody at my door. She then informed me that he WAS at my door and had been «pounding for over a minute.» Again, not true. She finally confirmed my address and turns out they had been trying to deliver to the wrong address, both times. I live at 2633-​D and they were trying to deliver to 2633-​E, she told me he would be right there and hung up before I could even tell her that there was no sign of a UPS truck in my parking lot or anywhere around my condo. Also before I could tell her that the address 2633-​E DOESN’T actually exist… so when he told her he was at 2633– E… that was a blatant lie. Needless to say, I waited another 90 minutes and nothing. I was then informed when I called again that they would not be delivering my package today. Again I tried to confirm that he did indeed NOW have the right address so that tomorrow he would get it right, no response. What makes me even more livid is that I have the «My UPS» crap and if you look at my order and package delivery it says that delivery was attempted twice and both times the recipient was not home. Delivery will be attempted one more time. I suppose it’s true that delivery was attempted twice BUT TO THE WRONG HOUSE and that is not acknowledged anywhere so every single time I call, I have to go through the whole damn story again because apparently nobody there can even correctly type a note into the system. There seems to be this misconception among one of the largest group of incompetent idiots I’ve ever had to deal with that this is somehow my fault that the driver can’t read an address correctly. The driver should be fired, the customer service rep should be fired, the management should be fired and yes, they should be fired 5 days before Christmas so that their holidays are ruined completely… that will give me a good laugh. Will NEVER use UPS again, have lodged complaints with everyone I can including the shipper. Enough with this, I’m off to tweet now.

Not a great customer service i received. Rude and was eating right in front of the customers. They were supposed to call me to confirm the package but never called. I was very uncomfortable as they were making jokes about how i dont have a sense humor. Are you kidding me? Do i need to have a sense of humor in order to pick up package???

This is the worst ups I’ve been to. I had to ship two boxes and the employee working there had a bad attitude the minute she saw my boxes. I didn’t know I had to print my own labels and do majority of the work myself (I mean I don’t work at ups). Normally when I go to ups I just hand the clerk my box, fill out a paper and bam I’m done in no time but not at this place. The employees that I’ve seen had bad attitudes and really didn’t care for helping the customers. Terrible experience at place. I’m hoping my boxes arrive on time so I won’t have to deal with this place again.

Extremely rude and pushy staff– practically ripped the package out of out hands and kept rolling her eyes. We left and went USPS.

Review update:
UPS is now bringing packages to my door and I see/​hear them knocking on my neighbors’ doors as well. I am raising my 1 star rating to 3 stars. I guess they finally received enough complaints. Had they been more customer friendly when I complained, I’d have give 5.
***
My original complaint detailed that drivers would not bring packages to the doors of the people who live in apartment buildings. Rather, they’d just dump them off at the leasing office. My concern was that customers did not know when their items arrived, their privacy was compromised and that they were not receiving the delivery services for which they had paid. After complaining 3 times and trying to handle this privately, I was dismissed and then ignored.

First off, why is there no way to give this place zero stars! My package needed a COD check and the driver consistently lied about leaving an information notice at my apartments package room! If you live in Arlington/​Alexandria and have to deal with these incompetent drivers, I feel for you!
Every one of them should be fired! I usually don’t advocate for anyone losing their jobs, but I’m sorry their service is disgusting!!!

Only reason it’s not five stars is because it was sort hard to figure out where it was because the sign is small at the road. Other than that, it was great.
Customer service lady was friendly and helpful. She said thank you, your welcome, and wished me a happy Easter. I glanced at a couple other reviews talking about how bad this place is, but I thought it was great.
Important note: I came on a Friday morning at 9:33. It was completely empty of other customers.

I dug up my login information for Unilocal just so I could give this place 0 stars. Sadly, 1 is as low as I’m able to go.
They can’t find packages, they call you to tell you your packages are ready when they’re not, and they don’t hold them when they say they will. The people manning the front desk are fine, but they’re utterly powerless to do anything useful. I just rather send packages back rather than have to go back to this place, but they can’t even manage that simple request because they are locked out from making any changes.
Makes me long for the old USPS. I’d rather have the occasional package stolen from our mailroom than have to deal with these guys.

I generally have a high tolerance for shipping issues because I understand that a lot of things can go wrong through the whole delivery chain, but I actually ended up making an account simply due to how frustrating this UPS has been. I would not recommend trying to work out a delivery especially if you live in an apartment building with no buzzer system. After calling several times to try to find a solution (as they’ve stated they cannot force their drivers to call with their cellphones), all I got were evasive answers and sometimes even straight lies which contradicted a previous call. If you have to get a package from them and you live in an older building, I would not recommend taking off work and hoping that the delivery will actually go through as it’s easier to just drive to their central facility and pick it up yourself.

Horrible, rude customer service. They act bothered by your presence to pick up your package. We unfortunately have to go there every other month to pick up a shipment. Each time we are met with salty attitudes and incompetence.

Why the bad rap? Looks like lots of reviews on bad service??? I’ve been twice in the last month and a half and have had good service both times so maybe they instituted a new customer service policy.
Customer service being what it is around here I wasn’t expecting much but I was blown away by how nice and helpful the lady was who helped me send a box to Canada (I think her name was Wanda). It seems like a busy, thankless job at times but she was calm, patient, and helpful. As was the other guy I asked a few questions of when I first got in there.
Apparently they don’t like it when you wrap it in paper bag paper so I had to take that off, then was informed I needed a box. She found one for me (and didn’t charge me for it), and rang me up. I asked if she wanted me to put the box together and repackage everything she just said «no, I’ve got it.»
Bonus customer service!: She called later in the evening to see if I had lost a key when I was there. How nice is that?

Not a bad rating because of a UPS delivery problem. Just extremely poor service at this place. One employee that took over 10 mins to bring out each package and I just so happen to go when there was a line out the door. We waited so long to pick up that the woman in front of me literally fell asleep on the floor.
I will do anything to avoid picking up here again.