The Maids

Just as an update, we continue to get GREAT service from The Maids. There have been other companies who have offered their services but we continue to be greatly pleased with The Maids, the team that services us… and their overall performance. Candidly, they really have become part of our family. We look forward to seeing them, they take a personal interest in our home, and do GREAT work. Highly recommend them (as long as you don’t «steal» our team! :O)

I will always take a full experience with a business into account and that experience has now changed for the better. I received both a timely call and email from the business in response to my review. It appears the team was in the process of restructuring last month and my communication got lost in the shuffle. I know this can happen to even the best of companies, so I appreciate the quick and honest outreach to try and rectify the situation. At the end of the day, no one company is perfect 100% of the time, so it’s all about how they handle the occasional lapses. The Maids are looking into the cleaning gaps, as well as improving arrival updates for awaiting customers. That’s good customer service in my book.

We responded to a mailer and scheduled The Maids for an initial cleaning the Monday before Thanksgiving. We were pleasantly surprised at how good, prompt, and professional The Maids were. We’ve used other maid services before and were underwhelmed with their service/​cleaning or shocked by the costs so we had modest expectations. The Maids knocked it out of the park!!! The Maids were reasonably priced and thorough in their cleaning. We now have them come once a week.

I will never use this service again. The office management team are atrocious and incredibly unhelpful, in addition they lie about what services they will offer in compensation to damage sustained in the home from their team. I would like everybody to know that the only reason I was compensated for the damage my house sustained is because I used American Express to make my payments for the clean and Amex offered to reimburse me for the mistakes The Maids made! I hope The Maids really take this feedback and use it to correct errors going forward and not look for another firm to compensate for the mistakes they make!

We’ve used several maid services over the years. So far, The Maids is the most reliable.
They always send a team of 4 and one always speaks good English. This is very helpful. They are fast, polite and always show up within their 2 hour window. They do a decent job. Not great but decent. They charge about the same as other local companies. It is helpful that they take credit cards.

I was able to schedule a ‘move in’ cleaning on short notice, the maids were on time, and everyone I spoke to was friendly, although the maid-​in-​charge didn’t speak English well so that initial conversation was short and I didn’t get to ask question.
The bad news: Kitchen cabinets were still greasy/​sticky after they left. They sent out a manager to clean them again. After 15 minutes he said, «ok, finished,» and when I checked they were still sticky. He worked a little harder, tried floor cleaner on them and made some progress, but eventually said their franchise-​approved, environmentally friendly products couldn’t do the job so great and suggested I use Clorox Cleanup. I figure I was paying by the hour so I didn’t really care how long it took — I just wanted it to be clean.
* edit to response from ⁶⁄₂₃. No, I didn’t take advantage of any guarantee. A discount was offered but I just checked and was charged full price anyway. my regular cleaning folks got the job done. I have no idea what they used. Clorox cleanup didn’t work.

Ordered a team of 4 (!) for a pre-​cleaned house for 1 hour for $ 160 for my house in Alexandria, VA. The woman in charge had HUGE attitude problems. Before even she walked in she started discussing money, saying that more hours needed. I asked them specifically to clean bathrooms and a kitchen first, which were clean and that I wanted them to sparkle. Instead they started vacuuming brand new carpets. I had to interfere and ask to work on bathrooms and kitchen instead. I asked them to spread out and work on different rooms for efficiency, however, that did not happen. 3 of them would cramp in a small bathroom just to kill time! The one in charge spent spoke 30 mins of 1 hour she was on the phone.
Needless to say, the end result was SO BAD, that even their quality check manager had to clean the toilet stain again, and started scrubbing the surface of the oven himself. The main maid purposefully did not clean the inside of the oven and did not mop the floor downstairs when asked (!) I called the Main Office of The Maids at 703−956−1850 and they asked to talk to them. I overheard them instructing them to leave at exactly 1 hour instead of complying with the work WITHIN their 1 hour time.
NOT PROFESSIONAL CLEANERS — You can probably clean far better yourself. Horrible customer service (they charge upfront), TERRIBLE MAIDS. Stay away.

Excellent service over phone during the first call, but service was not up to what they promised. The maids were one hour and a half late and when I called to complain they had no clue where the maids were. Not only that, but as we spoke apparently «the maids had arrived to the location, if they were not lying».
Seriously? I would have appreciated a call to explain that the maids were late and that would have been just fine despite the fact that we were missing hours from work to do this, but no, they had no idea whatsoever. They need to have better communication with their personnel and their customers.

Had an estimator come out and walked through the house. explained everything i wanted and DID NOT want done. He gave me a written quote of $ 160-​$ 240. Great, they are the cheapest i will go with them. WRONG! as soon as the miads arrive they explain they will need more time. raised it to $ 320. ok cool. Before finishing the last room, they came to me and explained they would need 30 more minutes. NOT COOL. that wouldve been $ 400 when i recieved two other quotes for under $ 300. i ended up being charged $ 320 for a partially cleaned home. I called and complained and stressed my concerns and they gave me back $ 80 which is at the original quote of $ 240, however my house was still partially cleaned. Emails were returned by coorporate offices but not local offices.
Estimators are irrelevant if they are not somewhat accurate. The reason for a two is because they did a decent job, nothing to call home about though.
Side note: it would be nice to have someone who can speak fluent english so i can better explain myself with them understanding.

Our Green team is the best. Maria, Blanca, Suyi and Angelica are so cheerful, efficient and professional. They are fantastic workers, they work as a team, and they make you laugh while they are working. They are great ambassadors for The Maids. I highly recommend this service.

Let me first start off saying that I have used The Maids of Alexandria for the whole two and a half years I live in my apartment in Arlington and have always been satisfied with the service not blow away but satisfied with the level of cleanliness.
But as they say all good things must come to an end. My issues stared when I called to transfer my service to our new apartment. In early September I called to request a transfer and inquire about pricing for the cleaning of the new apartment and doing a move out cleaning of the apartment we were vacating. The sales lady I spoke to was abrasive and when I enquired about cleaning the refrigerator and oven she said she would do the refrigerator for free then informed me that the move out clean was done on an hourly billing rate and not a fixed prices. So how does that make the cleaning of the refrigerator free? I was in a hurry so I did not press the issue I just rolled with it.
Then comes the next Friday and we should have a cleaning scheduled and no one shows up so around 4pm that afternoon I call and I am advised that my cleanings at my soon to be old apartment have been canceled and my next cleaning was for my move out cleaning. They offered to send someone out the apartment next week but I asked them to not bother because we were already in the middle of packing. I also ended up canceling my 2^nd cleaning in September as well. I then verified the move out cleaning and the start first date of the cleaning of the new apartment.
They showed up for the move out cleaning and did everything that was required and was charged the hourly rate that we agreed upon. So two week after moving into our new apartment I should have had a scheduled cleaning and again no one showed up. I then called around 3pm in the afternoon to see if they were coming and I was advised that the appointment has been canceled with my 2^nd September cleaning.
At this point we were a little tired of the now constant mistakes and have decided to discontinue service with them.

I love The Maids. They’ve done a great job on my small apartment for the past few months. They clean top to bottom, are quick and efficient, and very pleasant. I’ve never had any trouble scheduling and have never missed an appointment. I wish they weren’t so expensive, so I could have them come more often.

I have been using The Maids for four cleanings now and they do excellent work. The price is very good for not having to worry about deep-​cleaning my home. I keep it straightened up and give my time to my little one. The team that visits is very friendly and interact with my pets and child but they stay professional and work fast.

They do excellent work! They give a window of time when they’ll come, and they always come within that 2 hours window. They have a team of 4 – 5 people who come, so the cleans are VERY fast. Most of the time done within 1.5 hours.
They have a HEPA vacuum, which means your house will be extremely clean of all allergens. My place looks spotless each time they come. We’ve been working with them for the past six months, and I have no plans to look for anyone else.
Thank you!

We have used The Maids for 9 – 10 times now and hope they will be cleaning our home for years and years to come. We have Team 2, lead by Ingris, assigned to us. Honestly, they are superb professionals and we could not be any happier than we are. They are detail oriented. They are very respectful of our belongings and treat them as if they were the owners. They show up on schedule and they work very hard cleaning a 3-​story colonial in just about 2 hours. We look forward to their arrival and can highly recommend them to you. And, if something isn’t right, they offer a 100% satisfaction guarantee and will come back and fix whatever is wrong. We have yet to have to use that guarantee, but it is reassuring to know it is there.

Recently I called to complain that one of my three bedrooms and the adjoining bath had not been cleaned and that the maids were at my house for only one hour and that it did not seem to be worth the $ 170.00 I was paying them. The person in the office first told me that my profile said that I was being charged for one hour and forty-​five minutes and she would check into it, but then called back and told me that I had signed up for only one hour and two bedrooms. That is completely inaccurate. In fact I had signed up for four bedrooms and the charge was based on the four bedrooms. When I decided that one of the bedrooms did not need to be cleaned because it was used as a home office, my charge did not decrease. And now I am told that I am paying $ 170 for only two bedrooms.
I am looking for another service but wanted to warn future customers of poor service and dishonest practices.

I have been a long-​time customer of The Maids. They come once a month and scrub my house top to bottom. This is perfect for me because I don’t mind the daily clean-​ups in my house, but would spend the better part of one weekend day doing the job that these ladies do. A weekend day gained is completely worth it!
I have never had scheduling problems with the service, I leave them a key and have never had an issue with them being in my home when I am not there. I find them both trustworthy and reliable. Additionally, when I have had to reschedule their service, it has been a very easy quick phone call, no problem & no charge.
I recommend The Maids to any and all!

They are terrible when it comes to scheduling! I used them once and they showed up early. So the next time I verified the time 3 times and they showed up 2 hours early! When I answered the phone (I wasn’t home) they said they would make the original time. They didn’t. They royally screwed up my day. Do NOT use this service if you have a schedule that matters to you.