East Coast Auto Collision Center

Can’t say enough good things about East Coast Collision and Rafi… it was easy to get an appointment, they did all of the necessary repair work on time in addition to: filling my tires, changing a tail light, installing my new license plate, leaving me a bottle of touch up paint, and cleaning my car; it looks fabulous! They also gave me a ride home. Their price was competitive and they were so nice — I highly recommend this shop!

Appointment was easy, personnel attentive, knowledgeable and competent. Car front bumper was replaced and looked good as new. Work done on time as promised, and car wash was a bonus. My new go-​to place for car repairs (hope I don’t need it too often!

Progressive used this shop recently for my car. I have nothing but horrible comments about the work done. I refused my car twice because they didn’t know how to put a bumper back on straight. I had to have VW dealer fix and reinstall the plastic shield under the engine because East Coast installed it in a manner that rubbed against the steering mechanism and caused clicking noises. This shop claims per the invoice to have done a «judgment» item of 4 wheel alignment, however the readout when I requested it from progressive showed the back two wheel still out of alignment. So I ended up paying for another alignment to be done correctly even though East Coast charged my insurance company for one already. SHADY BUSINESS AND NO CARE FOR DETAIL OF HOW YOUR CAR IS FIXED. They are obviously fixing quick to make a buck. Go somewhere else if you love your car.

I really I hope I don’t have to see this place again, but my car looks great. My car was repaired exactly within the timeframe they gave me. They even cleaned my car inside and out, so now my car looks better than it did before the accident. I highly recommend this shop.

Took in my car for some long overdue love and care on some door dents and a few too many bumper hits. I’m a busy person and appreciate straight talk. Took in my car and explained what needed to be done. They were honest and transparent with their costs, even suggesting that some of the work that I wanted to be done was not worth it. That’s when I knew I could trust these guys! Work got done on time, no surprise charges and looked great!

I live in Silver Spring, but took my car here to Alexandria because it was highly recommended. They did a TERRIFIC job — can’t tell there was damage at all and paint blending was perfect. NICE guys to work with — pleasant and articulate. Car was cleaned inside and out which I was not expecting — looks as clean as the day I bought it! good pricing too

Great service and great repairs. I have used them many times from major damage to small fender benders and my car alwasy comes out looking as good as new. They really go above and beyond for their customers.