Star Cleaners

I’m writing this review to hopefully save other people from having the same experience I did. I’ve taken clothes to be dry cleaned and altered at Star Cleaners a few time since it’s close to my house, but will not be returning after my last experience. I took a rain coat with a belt to them to have a rip in the fabric fixed. When I picked it up and returned home, I realized the belt was missing. I went back the next day and as soon as I explained the situation the lady immediately, without even looking for it, told me «no, no, it’s at your house». I explained that I KNOW I dropped the coat off with the belt on it, and she continued to deny it and tell me it was at my house. I asked her to call the people she sent it out to for the alterations and the first thing they said was «it’s at your house». Neither of them took responsibility for losing the belt and did not offer to compensate me for what was their mistake and midhandling of a clients clothes. I won’t be returning and I recommend others to find a more responsible cleaner/​tailor to take their business to.

I don’t typically write one-​star reviews, but I think my experience here merits this rating. I’m new to the area and settled on this small store as my dry cleaners. Its location was convenient. Nothing fancy, just work shirts, some of which were pretty nice. I had 2 – 3 successful runs with a simple launder /​press with light starch. Prices were reasonable; wait time and service were not great but were acceptable. On the 4^th go, however, my shirts were returned with major brown-​and-​black stains, sort of splotched over the surface of all the shirts! I later learned — from another dry cleaners — that this might have been the result of cheap or poorly-​maintained water filtration. I immediately took the shirts back and asked the woman who works there about it. The tags from this cleaners were still on the shirts. At first, she denied that the shirts had been cleaned at this location, even though she had seen me many times and the tags were still on the shirts. I also had a receipt. After some back and forth, she then relented and said she would «re-​do» three of the the shirts but, inexplicably, not the other two. When I protested, she became irate, and things went south from there. Suffice it to say that she did some yelling.
Anyway, enough of that. Poor customer service, damaged shirts, not much accountability. Typical bad dry cleaner run-​around BS. Don’t use.
I now go to Mark Center cleaners at 1458 N Beauregard. Very happy there.