SpringHill Suites Alexandria

I stayed at this hotel several times from October 2015 — January 2016 on business trips. Thankfully, I no longer have to travel to this area and can avoid this hotel.
Location is good for easy access to interstate, but half the rooms face the noisy Richmond Highway. I often asked to be placed on the back (quiet) side, and even though I am a Marriott Rewards Elite member, my requests were often not met.
The pool is only open from 5:00 — 10:00 PM. I used it once. While I was drying off, the pool lifeguard started hitting on me and asking me if I was single, if I was staying there alone, and other questions that made me very uncomfortable. That was the only time I used that pool!
The breakfast offered is okay, but often the bagels were quite stale, and the hot eggs tasted like they were made from a powdered mix.
I once was picking out food in the pantry right by the front desk, and a drunk guest came over to me, grabbed me from behind, and bit me on the shoulder. Luckily, I was wearing a winter coat, so he did not do any harm. The front desk clerk just stood and watched this exchange and did nothing.
In several rooms I stayed in, I experienced lights out that needed to be replaced and problems with the cable TV. The heater will only heat well the bed area, not the front area, and there is no heat in the bathroom. Sometimes, the hot water in the shower would not reach a very hot temperature.
Saving the best (worst) for last — during one stay, I was placed in Room 301. When I checked out, I noticed that when I closed the door from the outside, it did not latch and could still be pushed open. I informed the front desk clerk about this at check-​out and was told the door had to be slammed hard to close properly, but that maintenance would look at it. A few weeks later on another business trip, I was again placed in Room 301. The door had not been repaired. I made the mistake of leaving most of my belongings in the room when I tried to shut the door from the outside. After slamming the door a few times and it still not latching, I slammed it again — the security latch inside swung so that it caught the knob inside the door, so that I could only open the door from the outside a crack. I told the front desk manager as I was leaving for an appointment, and he told me that he had a tool to fix this and would have it open for me when I returned. Three hours later, I returned to find that he had not yet gone up to my room. He called the maintenance guy, who told me this happens frequently with the rooms there. After 15 minutes, he had the door open, but then I had to go back down to the front desk and ask that my room be switched to avoid this happening again. I was only offered a glass of wine from the pantry for compensation, which I declined.
I will never stay at this property again. Also, as a Hilton Honors member who has traveled extensively for business, overall I find the Hilton Honors program much better than the Marriott Rewards program. I had to stay at this property because of a negotiated rate for my business, but I will stay at a Hilton whenever possible in the future.

If you want a good nights sleep skip this place and I mean run. I travel every week throughout the country and come to the Alexandria area every four to six weeks for projects. On three different occasions I have had the luxury of having a room next two people that sound like they are shooting porn movies loud music, screaming, drugs… I stay in the Marriot brands hotels and this one is off of my list.
Complain to management and you get a we have had allot of complaints statement with no action…
Skip this place

I’m never disappointed with a SpringHill Suites! One of my favorite Marriott hotels!
The guy at front desk was nice and got us checked in right away. The hotel was clean and very modern. The room size fit myself, sister and two cousins.
Very close to DC and National Harbor. I would recommend anyone to stay here.

If you want to stay in Alexandria Virginia this the place to go. The service was exceptional Nancy was very helpful. The free breakfast was awesome also. If you forgot to bring enough cloths, no problem, they have a laundry room for hotel guest and it free. The only thing you have to buy are the soap and dryer sheet. The Gym and the Pool was great too it was small but good enough. It’s worth coming back. Thanks Spring Hill suite. Till next time.

Marriott Platinum so I stay in Marriott properties more than 75 nights a year. When I checked out three days ago, I left my business card and requested the general manager call as I had some concerns about my stay. Three days later he has not called, which may be revealing about how much Marriott values their business relationship with their most frequent guests.
– The security latch for room 209 is misaligned and does not operate properly.
– I requested and received a late checkout, and yet my key card was deactivated at 1130, necessitating a return to the front desk to get my card reactivated. The desk clerk was apologetic but this was an oversight that was inconvenient and an issue which could have been prevented by extending my key card as soon as I made the request.
– On the day of checkout, my bill, and several others on my floor, were placed outside our rooms, on the floor of the hallway, instead of under the door, inside the room. Not appreciated, and not safe to have names and dates of stay available to anyone who walks along the hallway after the bills have been distributed.
– As a Platinum member, upon check in, I usually receive a password for the complimentary high speed internet. When I checked in to this property, I was told to pay for the high speed and I would be reimbursed. Jesse, whose personal appearance and uninspired approach to customer service on several occasions, does not reflect well on the professionalism of the property, did not sound like he knew what he was talking. No other property I’ve stayed at handles the high speed this way.

Very bad experience checking in late on Sunday. The front deal had changed my reservation to someone else’s name — they had called in the afternoon — and room 127 is soaking wet by the a/​c.
Worst hotel in 8 years! I would rather sleep on the highway.
This place SUCKS

Awesome staff! Clean! Close to Metro! Very accommodating! Free wifi worked well for what we needed. Easy to accommodate five people in one room… When we needed any assistance is was given immediately, courteously, and accurately! They know the area well and offer good advice on the best ways to get where you’re going — otherwise, you can so easily get lost! One of my best hotel experiences when traveling for pleasure!

We had a mixed experience at this Marriott.
Location wise, this is a great choice due to it’s proximity to D.C. attractions and very close to Old Town part of Alexandria, so you can just go there for dinner as opposed to dealing with downtown D.C.
Another positive note, the pool had a life guard on duty, which is a nice touch for any issues.
Now for the negatives, the property itself is very close to the road, which is a very busy one, with that, we heard several times a night police, fire and ambulances passing by. Our room was on the front side, so maybe having a room on the backside could help with that.
Right next door is the Holiday Inn, I would believe there setup would have the same issue as well with road noise, as would be the Hampton Inn down the road.
In addition, the property seems to be very nice, with that, its very shocking the poor quality of the small details.
The bathroom door could NOT be locked, due to the fact that the latch does NOT line up with the door jamb. This is clearly a build issue, poor quality.
But very new looking in appearance. We had our young children with us, so this small detail is quite annoying since the kids can barge into the bathroom as they please.
Another small detail, the down spout of the shower was not perfectly plumb up and down. It was possibly 15 degree off to the left, didn’t make it work any less, but just poor in appearance since everything else appears NEW.
One last fixable thing, during breakfast hours, maybe the staff can put out temporary tables so that guest have places to eat, otherwise many families were waiting for tables to be freed up. This is a D.C. area property, so I’d imagine the hotel is quite busy often with tourist traffic.
Otherwise, the staff was very pleasant and they did greeted me as a «Silver» member and the hotel IS a great location due to its proximity to the D.C. attractions. But it is in the small details that were quite disappointing for a newer property.
The Holiday Inn next door and Hampton Inn down the road would give all the same positive’s mentioned above, not sure about the details of the hotel itself though.
Hope this helps anyone planning on taking their family to D.C.

I loved this hotel!!! Compared to the other hotel we stayed in, this place was incredible. Actually, compared to any hotel it was amazing! The adults decided that it was modern and swanky without being pretentious. The front desk was great. Very friendly and accommodating to our 55 person group (as well as the cheerleading squads in the hotel for a competition). Breakfast was great, a lot of variety. The lobby was a cool place to hangout.
The rooms were amazing! I liked the modern look with blues and greens. The beds were incredibly comfortable. Everything about this hotel is great. It’s close to D.C. so you’re never far from sightseeing!
Overall, I would definitely come back to this hotel the next time I’m in the area.

This property borders on being a hidden gem. .. for the price, convenience, and free parking and free WiFi this hotel is a bargain for being close to Old Town Alexandria and Metro DC. Not to mention the included daily breakfast buffet and one of the few hotels in the area that have an indoor pool, which is a big plus when traveling with the family. They offer a well stocked pantry to include microwave meals which can be made in your room, beer, wine, ice cream and snacks, and the prices are not terrible (but if you can make it to a supermarket, you’d be better off).
You are 1 ½ miles to the Huntington Metro Station (yellow line), and is accessibly by (to and from), hotel shuttle that runs as late as 10PM. Any later and you can grab a cab which shouldn’t be terrible expensive. Huntington is the southern terminus of the yellow line and you can expect about a 20 minute ride into central DC (L’Enfant Plaza).
The rooms are clean, are a respectable size, have a small, albeit underpowered mini-​fridge, a wet bar, and microwave. The rooms are not luxurious, but for what you are paying it is well worth the cost.
Granted you are not in the heart of Alexandria, you are a few miles away from King Street which again, is easily reached by car or cab. This hotel is in a row of budget hotels and is in, for the most part, a residential district (i.e. not much to do in the neighborhood), but it seems like a safe neighborhood, and one I would come back to the next time I am coming down to DC for a short trip.

Clean and relatively new hotel convenient to I-​495, and destinations inside and outside DC. Dad, mom, teen daughter and boyfriend had enough space and privacy/​separation, with 2 queens and foldout couch. Small frig that ran for 2 hr cycle kept tailgate food cool overnight with help of vending ice. Room temp varied within room – Fan-​side was frigid while couch area was mild, thermostat being across suite from fan. 24 hr gym good, pool hours not: closed at 10pm Friday and opened 10am Saturday. Breakfast at 7 am had enough variety: waffles, oatmeal, pastries, fruit. Coffee available for early risers. Beds were firm but not uncomfortable, good pillows. Quiet. Free parking with good lighting. Staff was helpful. Would stay again.

Great option if you want to stay close to the DC area but don’t want to pay the exorbitant prices for hotel rooms downtown. I redeemed a few free nights for our stay, but I wouldn’t mind paying the $ 129/​night for the square footage we got.
If you are expecting a full suite with a kitchen, you will be disappointed. Like Jim M. mentioned, the kitchenette consists of a sink, a microwave, and a mini fridge — definitely not enough for meal preparation. The fridge isn’t all that powerful either, so don’t plan on storing anything perishable in it!
Otherwise, I was satisfied with the size of the room and the quality of the service. The continental breakfast buffet is also a definite plus!

Great place to stay! Staff are courteous and friendly. Only thing they need to fix was the cable tv. Will stay here again!

I like Marriott’s Springhill Suites brand. The rooms are usually always spacious and the beds are comfy. This hotel is brand new and has a contemporary look and feel to it.
This was the first time that I had stayed in this hotel and it was a good experience. My room faced east and while it seemed a bit bright, it was also kinda dreary. That might be due to the continual rain this week, but during the day the room just seemed drab. The furnishings were nice, the beds were soft and comfortable and I like the divider between the bedroom area and the living room area.
The kitchenette was sparsely /​minimally equipped. Well, that is being generous. There were no utensils, no wine opener, a small fridge, a small microwave, and only 2 small glasses. I would not want to stay here long term if I was going to «eat in».
The hotel is about 1 mile from the Metro’s Huntington Station (the last stop on the Yellow line.) The hotel offers an «on demand» shuttle to the Metro station until about 9PM at night. The hotel is also just south of ⁹⁵⁄₄₉₅ and is convenient if you need to get to the beltway, but it is not walking distance to Old Town Alexandria. But, then again, I did not get the feel that people did a lot of walking around this area, especially at night.
The free breakfast in the morning is typical Marriott morning breakfast. Egg-​things, sausage, waffles, muffins, bagels, cereal, and coffee. A good basic breakfast.
I was a bit frustrated with the hotel in that each time I called the front desk or called for a Metro pickup, the phone had to ring 10 to 15 times before someone picked up. Which seemed strange because each time I walked past the desk the clerk seemed to not be too busy.
The 24-​hour coffee in the lobby is also nice for those of us that sometimes have to leave before breakfast in the morning or need a coffee boost in the afternoons.
While this is not the nicest Springhill Suites I have ever stayed in, it was decent and if my favorite Marriott Residence Inns in the area were full I would stay here again.