Smashburger

The food is somewhat good however the wait times are ridiculous! The staff is subpar and usually scrambled and/​or rude.
I will also add the half cooked veggie frites are gross! Remove that from the menu please.

Food is good service sucks. I was waiting in line for about 8 mins (guy kept looking at me and kept doing something else) — the place was dead… I’m a pretty patient person. I’d get it if it was busy and the service was great I wouldn’t’ care but that was not the case.

Extremely slow service. was pretty much empty when we came in… it’s now been 30 minutes since we ordered and we have no food… no one’s come to talk to us… they did fill a large order for someone who came in after us… no clue why they took precedence.
Will update when food is finally received… assuming it is
Update: food arrived, they didn’t understand their own number system. Instead of looking at the order number and matching it to the numbers on the table they gave us, they walked around announcing what was on the order.
Terrible service… especially for a light lunch crowd.
One of my friends is still waiting after 50 minutes… him and I ordered the exact same thing… him first. Horrible… burger was ok… won’t be back
Final update: friend’s burger arrived after 56 minutes.

My husband and I stopped here because we were in the neighborhood and needed to grab lunch. The food was good, but the service was better. Upon entering, we were greeted with smiles from a young lady who appeared to be training a young man. They were both kind and patient with our difficult requests. The man that brought our food out was extremely personable and came back to make sure we were happy with the food and also to make sure we didn’t need anything.
Another thing I would like to point out is that they appear to take care of their employees. The young man that was training took his lunch break shortly after we started eating. He sat down at a table next to us and they brought him a burger, fries and a drink. They didn’t treat him like any employee during his lunch break. They treated him like a customer. Every employee at this location seems happy. I rarely find that. That tells me that the manger is doing something right.
To top off the great service, is great food. I have no complaints. If I am ever back in this part of town, I will be back to this Smashburger. My only regret is not getting specific names to recognize the individuals that were working during my visit.

Very clean, friendly and tasty, but order took forever. Recommend eating in house, once food gets cold, no very tasty.

Went there today for the first time for a classic burger with the gluten-​free bun. Got fries too. The fries were good however the gluten free bun had green moldy spots on it. I realized this after I got home and immediately tossed it out. You would think they would at least cover the basics at a place like this. Oh well, never going back again! Had I eaten there I definitely would have asked for a refund but not worth the hassle since I took it to go. Bummer.

The variation of food options is great and always taste fresh.
So this place started off great when it first opened. The managers are attentive and helpful. Recently the cashiers are becoming absent minded and at times a bit rude. The parking is the most frustrating, this has stopped me from coming to eat numerous times.

We were here the first weekend in April 2016. The weather was great but we ate inside. The tables hadn’t been cleared and we had to wait while an employee cleaned off a table. The guy taking our order had no idea what he was doing. He couldn’t understand what malt was when we tried to order a malt.
We ordered 5 burgers, 1 salad, 1 large fry, 1 side of vegetables, 1 malt. One burger came out. 10 minutes later two burgers came. About another 10 minutes and 1 burger with the side of veggies came out. I had to go and ask for the fries (which at this point the person eating the first burger was finished!) and had to ask for the last burger and malt and salad.
The wait and food being staggered was unacceptable. I wouldn’t go back.

Mehburger.
There are no dozens of choices for burger joints and smash burger is at the bottom. The burgers were extremely salty and the texture was not much better than McDonald’s.
The fries were the worst I’d had since the cafeteria in middle school.

I was pleasantly surprised by this place… lots of yummy options, great signature creations and an option for chicken. The woman who greeted us (possibly a manager as she had a different shirt than everyone else) was super polite and very helpful. I ordered the Truffle Mushroom Swiss burger and fries, he got the Spinach, Cucumber and Goat Cheese burger, my oldest son got the Buffalo burger with Buffalo fries, and my youngest got the kids grilled cheese with Smash fries. We ordered, I went to the bathroom to wash my hands and BAM! There was our food! Wow! The burgers were so flavorful and juicy! The buns weren’t soggy at all but still very soft… everyone thoroughly enjoyed their meals. Those Smash fries were so delicious. The place is clean, the staff was exceptionally helpful for a «burger joint», even to my 11 year old. They also offer a military discount! I would highly recommend this place and will certainly be back!
Side note: The parking probably gets a bit crazy when they’re busy although the metro is just over the bridge… I’m not one to complaint about walking, so it wouldn’t be a big deal to me but I’m sure my oldest son would complain. The parking is being shared with the apartments above.

Have been coming here since it opened a year ago. This is by far one of the best tasting beef burgers in the area. Their signature ingredients are an egg bun, haystack onion straws, truffle mushrooms, and applewood bacon. This a great place for families with lots of open seating. Kids menu include burgers and chicken fingers.
We’ve come here enough to be friendly with asst. manager Michael. Quick service and very attentive staff. Great place!!!

I was excited to finally try Smashburger (SB) during my trip to Baltimore, since we don’t have one here in Hampton Roads. My expectations were low due to wavering opinions from friends, but I always go in with an open mind. Let’s dive in, shall we?
Capitol Burger– Every location has its own special burger and this restaurant has the Capitol Burger: grilled onions, aged Swiss, baby arugula, Applewood smoked bacon, tomato and lettuce on a brioche bun (I also ordered avocado). First of all, the presentation of my burger was perfection. I was floored! The avocado, itself, was like a piece of art. It was a really good burger, not greasy like Five Guys, which also meant not as flavorful. I would love to try more of their burgers and chicken sandwiches. Burger/​Presentation 4*/5*
Smash Fries– I love their shoestring fries, tossed with olive oil and rosemary. They came out piping hot, and I immediately thought they were fantastic. Delicious! And unique compared to other burger joints. My only complaint is that the flavor of the rosemary gets old after a while. If I was a regular at SB, I would order sweet potato fries as well to share with a friend. 4*
Peanut Butter and Jelly Shake– I wouldn’t have known about their PB&J Shake if a friend hadn’t told me. In fact, the girl who took my order said no one had ordered it in a long time. But I’m so glad I did! This shake definitely gets the «OMG! Factor» merit badge. Highly recommended. 5*
Service and Ambiance– The restaurant was pretty dead when I was there, and the woman taking care of me did all the work. She was friendly and helpful. I love the décor at SB – upscale industrial chic. 5*
I was impressed, SB. Very impressed. I wish we had one in Hampton Roads, and I’m kind of surprised we don’t have one already. The only place I can really compare it to is Mooyah, and I have to say that SB gets my vote. The only reason I’m giving them 4.5* is because of the value. I think my total was $ 17. *gulp* I get that quality food means money, but there’s no way I could afford to bring my three growing boys here on a regular basis! Still, I’m a big fan.

First time I had been to smash burger after my husband raved about it. The burger was good, but the smash fries were SUPER greasy. They would have been much better without all that grease. Onion strings were pretty good, but it would be cool if they offered a variety of sauces to go with them along with the one already included.

Eh. Every single time. I always leave disappointed. The burgers just do not meet the standards are most burger joints in this area. The burgers are DRY. Like the bread, meat everything seems DRY. Maybe because they offer so many sauces along with the burger? I don’t like sauces on my burger, sorry but I am looking for the flavors to really burst out between the buns. At this particular location, we came in for a to-​go order. We thought we’d be waiting at least 10 mins, but the food came out in less than 5 mins… Think 2 – 3 mins… Our milkshake actually took WAYYY longer. That weirded me out. How are you gonna cook two burgers and an order of large fries in less than 5 mins… Unless, the meat was already cooked and just waiting to be slapped on some buns. Maybe, that’s why its so dry…
Do yourself a favor and skip Smashburger. There are wayyy too many better options.

First time at Smashburger and it did not disappoint! I got the District Classic (or maybe it’s called the Capital Classic) but either way it was a darn good burger hot off the grill. The charred flavor was on point! The sweet potato fries were crispy and lightly salted. My friend got the Smashfries. The flavor was good but they weren’t a little greasy due to the olive oil.
Now let’s talk customer service. The manager Angelia went out of her way to explain the menu to us first timers! She gave excellent recommendations and even let us taste a few things we were unsure of. She checked on us during the meal and gave us coupons for a free entrée at the end! That alone gets 5 stars from me. Honestly, we weren’t anyone special and she really went above and beyond to unsure we enjoyed our visit! Kudos to Smashburger!

First time at Smash Burger. Had an interesting time finding it, it’s tucked behind the apartment buildings in the corner next to Starbucks. Parking is a challenge, but spots do open up.
The guy taking orders didn’t seem to thrilled about being there but anyway… I ordered a classic smash with smash fries (rosemary and garlic!). Food was pretty good and it wasn’t that busy on a Saturday afternoon. They offer chicken sandwiches, milk shakes and salads too.
I’ll definitely return (maybe not this location) to try other items.

I came here with my roommate to get a quick dinner on a Sunday night. She got the truffle burger with fries and I got the Baja Cobb salad. I’ve had the truffle burger before and I usually love it. However, my roommate seemed to be more so impressed with the French Fries. It was my first time trying the Baja Cobb salad and I loved it! To my surprise, the chicken breast was smashed too and very flavorful.
Service was really good here. Someone even came to the table to make sure everything was okay with our orders and to see if we needed anything.

This place is terrible for me and anyone else who’s thinking that their belly is getting a little too big. But the have these fries… that have this Frank’s Red Hot flavor… and my girl says they’re like crack. And then I think of the Dave Chappelle character and laugh… and then we go back and get more.
The staff there doesn’t help. They gave us a handful of free fry coupons with purchase of the burgers that make us feel chubbly. Who can turn down free crack-​fries? If they start dropping free shakes, I might have to take the review down to three stars, because they’re obviously trying to cause physical harm.
Frank’s fries and shakes are win. The burgers are better than typical fast food, something around In n Out level.

I didn’t know we had a new location so close… now this can be a good thing cause my stomach will be oh so happy and a bad thing cause my seams will be oh so screamin’!!! This one is so close to my house and I must admit, it was a bit difficult to find at first, but once inside… it was a peaches & cream, or bacon’ n cheese if you know me!!!
The staff was great, the young lady at the register was a bit stiff at first, but it is a new store, and I am sure they are all getting used to the enormous reputation that is Smash! To break the ice, hubbs told her it had been one hell of a day, then our credit card was declined haha :-$… Well, my fault, I forgot to transfer the money from one account to the other, OOPS… but no worries, she gave me a minute and whaalaaaa we had food paid for and he grinned and said see… what did I tell ya… one hell of a day, AND I don’t even get to control my own money LMAO… Thad did it, she even laughed on that one ;-)
The food came out hot, fast and fresh, and due to my recent root canal they even made me 3 pieces of hot soft bacon to order to go on my BBQ Bacon Cheddar burger, my daughter matched my burger and shared my sweet potato fries with the Chipotle mayo to dip it in. My son got the Chicken Avocado Club (minus avocado lol) and I swear it was bigger than he is, but he ate almost all of it, and for 9 years old, he killed it and the fries… And the hubbs had the Spicy Jalapeño Baja and said it was great but the peppers set him on fire, and that is a good thing because they were fresh, not pickled!!!
The shift leader came around asking how we liked everything and of course in true Smash fashion it was super, as well as another staff member that was new to the experience herself until working there. We joked about our first Unilocal event there and the wish to have worn sweats :-D~
It is a clean store, the staff is all great, they go out of their way to make sure you are well taken care of and I expected no less. I am happy to have them near by!!!

I’ve been smashed, and I love it!.. Smashburger’s yummy gourmet burgers hold their own against such taste giants as Five Guys. In-​N-​Out Burger, and Red Robin. (Sorry McClown, but you didn’t make the cut).
I ordered a Mushroom and Swiss Smashburger, and its truffle mayo complimented my burger’s juicy texture completely. It was a hearty, savory meal that was a treat for the palate and eye. I was also very impressed with the fact that they got my medium rare order just right. Too often many of these gourmet burger joints cook my burgers a little too long, as if they were trying to save me from myself. To them I say, look guys I have already crossed the Rubicon of food naughtiness, so let me hear my burger Moo. No such problem here at Smashburger, for my was ruby pink delight.
I could have stopped at the doorstep of my burger’s perfection, but I smashed it up all the way with a hand-​spun Nutterbutter shake and and smash fries (tossed in olive oil, rosemary & garlic). This all added a decadent air to the whole burger affair, but I was long past being good at this point, and like Scarlet O’Hara, I decided to worry about carbs another day.
However, for the truly health conscious, Smashburger offers a fine selection of salads and a marinated chicken breast sandwich. I am sure that somewhere a cow will thank you for that one. For me, «the road of burger excess leads to the palace of wisdom,» and I will seek my wisdom in the form of this Smashburger’s signature burgers.