Ross Dress for Less

Cleaner and newer than Falls Church one. But they have less kinds. Men’s suits especially. They seemed to be popular because there were many customers.

I like Ross.
What I like:
I appreciate it for their super cheap prices.
I found some cute work outfits for very reasonable prices.
What I don’t like:
For some reason, their outfits are very very repetitive. Like you can find the same type of dress in multiple colors and designs but still being… almost the same? While that may seem convenient… it really limits your options.
Organization is not their top priority. Things are kinda hung in random places. The shelves are scattered with stuff and you really have to look all over to find things. Sometimes you get lucky.

This store is the worst! After trying on ONE item, I come out and my cart full of random clearance junk is gone. After asking several workers, including the «manager on duty, «who happened to be standing next to me, they all seemed annoyed that I was talking to them… the only answer was «maybe somebody took it.» I think my cart no longer being there established that, but the fact that it was a cart full of random things made it unlikely that said person would need the same size kids clothing, solar lights, bug collection kit, etc… and no one could confirm if a worker took it and put it somewhere else… I wasted a good 20 minutes waiting to speak to people who responded to my question with a shoulder shrug.
Anyway, while I am glad I didnt get a bunch of stuff I didn’t need, they really angered me in the process. Customer service is beyond horrible.

The line to pay is completely ridiculous! I got in line at 9:15pm with 2 items and waited 45min to check out. As soon as I walk up to pay (at 10pm closing time) another cashier opens up, the line has now doubled from were I started.
They do have a better selection then other Ross stores I’ve been to but be prepared to wait in line forever!

This has been so far the most ratchet Ross I’ve ever been in & I luv Ross!
Pros: none
Cons: extremely small selections, parking lot, long lines, lil kids holdin spots in line for their mama, gramma & daddy who wanna buy the whole damn store!
When ur a shy mild mannered person & have to show ur ass & be belligerent, find another Ross…

Selection is decent and prices are better than Marshall’s next door, but the help is rude, rude, rude.
One employee in particular was very nasty to a customer who asked for help finding something. «They’re over there. We have a lot of them over there. You just have to look,» she said as if she were chiding a 5-​year-​old instead of a 50-​something-​year-​old customer who supports the business. If that poor customer had been my mother, the clerk would’ve gotten an ear full.
While I was trying on clothes in the dressing room, somebody took the non-​clothing items I had left outside the dressing room, where the attendant told me I could leave them. When I came out and they were gone she just shrugged. I asked her why she told me to put stuff there and she shrugged again. Really pissed me off. And Ross lost a sale because I would’ve spent 50 bucks more on the missing stuff.
Also the line was super, super long. The check-​out clerks were efficient but also were rude. One shopper asked a clerk for her opinion between two different items and the clerk sounded annoyed and said «It’s your preference. I can’t tell you that.» When the same clerk waited on me later she didn’t talk to me the whole time but instead talked to a neighboring cashier and then just stuck out her hand for my money.
A little customer service training would go a long way at this place.
Will I go back there? Probably. It’s super close to me and the prices are good. But would I recommend it to anybody else? No way.

Dirty! The poor employees that work at this store don’t get paid enough to deal with rude customers that trash the store.

My suspicions of Ross Dress for Less were correct. Great low prices for low-​to-​mid-​range and generic clothing brands but no high-​end designers. A survey of the handbag section was enough to confirm this — plenty of Tommy Hilfiger, Ralph Lauren, Nine West, Liz Claiborne, Kathy Van Zeeland.
This store was messy and picked-​through. Not a comfortable environment to bargain hunt in. I wasn’t expecting to find anything but left with a $ 3 french manicure polish set and a $ 20 knit dress by Necessary Objects (the affordable knitwear/​sportswear for juniors that can be found in all major department stores). The dress wasn’t a deal by any means but I love the material and fit.
Ross cannot compete with Filene’s Basement, TJ Maxx or Marshall’s in the way of luxury brands. If you’re in Landmark Plaza for Lollicup or Rita’s Ice and you have some time on your hands, you should pop by Ross to see what you can find. Otherwise, it’s not a destination in and of itself.