NTB – National Tire & Battery

James Carter was very patient and extremely knowledgeable. I would definitely take my car back to this NTB. The mechanics did a thorough inspection of my vehicle suspension as requested.

Guy at the front desk was friendly, but they estimated my alignment to be an hour to an hour and half. I came in at 10am and got back around 11:30am (on a Monday) and NO ONE had worked on my vehicle. There is no one in the waiting room, BUT ME! I don’t understand why it’s taking this long when it’s not even busy. It’s now 12pm and I’m still waiting …

Came in for an oil change. Made the appointment for 5:30pm. It is now 7pm. Still waiting. They said it’ll be another 10 minutes. I’m not so sure.
Also asked if they could install a headlight bulb. They said it would cost $ 55 to install. Guess I’ll do it myself.

If I could, I would rate Zero stars. A month after my service here, oil change and the «necessary» 4 sets of brakes and new rotors, my car is leaking and my new rotors are heavily rusted. I lifted the hood and found the leaking fluid was oil– they forgot to put the oil cap back on. After a bit of research on my bill, I also found that they overcharged me for the labor when I was here last. I’ve come back with my complaints and frustrations where they say they will fix everything and make me a happy customer. Doubtful. I’ll update with results.

I came in not wanting to like you. I walked in and saw that it was empty. I mean fluorescent light buzzing on maximum. I was ready to pull out my phone and rip you a new Unilocal hole. Then one of your staff members came from the back and asked me how he could help me. I let him know that I needed a new tire stem. He asked me if I was sure that it was a tire stem and not the sensor. I know my car buddy. If I say it’s the tires stem, then trust me it’s the tire stem. We both walked outside to take a look at my vehicle and he took his flashlight, shined it over the tire stem and said yep it’s a tire stem. The smacking sound of my teeth and tongue with the indignant duh I could have told you that and I thought I already did was evident. One of his coworkers happened to pull up in another vehicle that they were servicing. He asked for his co-​workers expertise and a gentleman came over took a look and said that it was going to be the entire tire stem in the sensor. Instantly the first staff member quoted me $ 110 without really going into too much detail. My hands were hot & ready to flash out some quick reviews and give them maybe about 2 stars for # 1, having me in the cold and #2, just throwing out numbers. We walked back inside I told them, «look I don’t need the entire tire stem and sensor replaced. I’m more concerned about having a car that works and tires that are functional or the other way around. Either way you’re not getting $ 110!» I didn’t say that but I thought it hard y’all but the brother was like 6’4″. But in my mind I owned the conversation. So anyway he started to look through some numbers after I told him that I just do the tire stem examined in to see if they can just replace it with a rubber tire stem. He gave me a quote with some more random numbers thrown out there. It’ll be $ 22. Probably $ 30. More like $ 22.99 plus $ 7. Then he proceeded to do the math on the paper I giggled under my breath a little bit. I told him that my dealership is down the street and I’ll check to see what they have to say and if I don’t like it I’ll be back. As he walked back in he smiled and said oh you’ll be back. I went 2 blocks before I realized that more air has escaped my tire so I bussed a U’ey right back to NTB. Still ready to write this review I walked and I said, «Okay look I just need my tire stem replaced and I need air in my tires. I don’t need the entire thing replaced.» He also warned me that if the sensor was still on I would not be able to pass inspection when that time came.
«I’ll cross that bridge with my flat tire when I get to it». I did say that out loud. YEAH. Take that passive humor you hulking tire jockey. I hope he doesn’t read this.
So they wrote me up, took my car keys and pulled my car around back. I ended up waiting about 15 – 20 minutes. All in all I was charged about $ 22, $ 11 for the repair $ 8 for labor plus taxes. The guys were both professional and courteous as they helped other customers. I get it, they need more assistance and in this time of year, who wants to be working on tires. Truth is they needed my business less than I needed them to fix my tire and they really did a great job. I’m not too concerned with passing inspection. My more immediate need is to pick up my family and get to work so I can make money to buy new tires when the time comes. Thanks NTB… no seriously, thank you. Maybe I shouldn’t judge a buzzing fluorescent light by its cover or whatever the equivalent is to judging something that seems annoying but is actually trying to help.

This is the worst tire place in the area. This store is never fully staffed and always takes twice as long as they quote. Love NTB but this store needs some real help.

I should have taken the 2 star review rating seriously. I went to NTB to have a tire patched. I left the tire since I had a safe spare to ride around on. I wasn’t concerned when 2, then 3 hours later I still hadn’t heard anything about my tire’s status. But 5 hours later as it was approaching closing time, I called NTB to learn that they had ‘forgotten’ about my tire. Yes, ladies and gentlemen with all the technology around to keep track of work orders, the folks at NTB forgot about one of the simplest jobs for any car mechanic. Then the folks a NTB after looking over my tire in 5 minus, proceeded to tell me that it couldn’t be patched. I kindly went to NTB picked up my rim and tire and proceeded over to Al’s Tire and Auto where my tire was promptly patched and installed in less than 20 mins. Never ever again will I waste my Saturday waiting for a phone call from NTB.

NTB customer for many years. Service has definitely improved in the last year. Given their huge customer load, some mistakes are bound to happen.
I am handicapped and the service team is very helpful with assisting me and not unnecessarily making me come inside the store or get out of my car. They will come out to my car to pay, drop off, etc. NTB also helped service a tire while I stayed in the car. This is a very big help for me and most other places are not as considerate.
Thanks NTB!

This place has become the slowest business I’ve dealt with. I came here to mount 4 tires and I’ve been here almost 4 hours now. This is ridiculous. Also, there has been many moments that at least four of the staff was hanging around in the front lobby that didn’t work the register.

I am very sensitive about leaving bad reviews for businesses as I used to be a business owner myself and know that some customers are impossible to please. That said, do not go to this place. Never. Ever.
Went in on a Tuesday evening to replace a battery connector — an $ 8 part that takes about 15 minutes to switch out. they did not have the part (a battery store did not have a connector) — but they said they could order it and have it done first thing in the morning. The front office guy wrote my order up (and I asked him a couple of times to confirm that he was writing up a replacement for the negative connector) I gave him my key and away I went. The next day at 3 I called to confirm as I was on my way to get the car. The guy that answered the phone said «hey no one here now was here last night and there are no specifics about what to do with your car so we haven’t started yet.» Then he said that they would switch the connector asap. At least by 5. I called at 5. «We are just starting» … at this point there is nothing these people can do other than more damage to their relationship with this customer.

I was in and out in about 1.5 hours. This place is lacking in customer service. I don’t appreciate when the person at the cash register tells me that they don’t know if they can replace my battery before 6 pm because they are so busy, yet there are a bunch of dudes standing around like they are unemployed. Then he comes back and tells me he thinks they can start on it and try to have me finished before closing. Its 2 pm, REALLY! I am paying you for a part and service, so don’t act like you are doing me a favor. The battery cost me about $ 160 when he originally told me that he would remove some unnecessary $ 55 fee. I looked at the invoice and the fee was still there. I just handed over my credit card because I was done with this place. I don’t argue with people who don’t take pride in what they do or say. Customer service is piss poor at this location.

I would not recommend this place to anyone who need tire change. There are a lot hidden fees that they didn’t mention to me. If you are looking for a honest business, please look somewhere else.

After stopping in for coffee, I was headed into work for the day when my car didn’t start. It’s such a crappy feeling when you’re stuck somewhere… and I really didn’t know the area and had no idea where I could even possibly take the car. My boss came to the rescue and jumped my car, and he and our admin suggested I take the car to the local NTB.
I rolled up there, left my car on, and ran inside to tell them my situation. They fit me in, changed my battery, and I was back in the office a couple of hours later. They were also super friendly so that made my experience even nicer. The building itself is in poor shape — the bathroom and waiting area really needs some work — but all of that doesn’t matter if they can help a lady in a bind.

Went in to price out a 4 tire change. They priced it out from soup to nuts and gave me a total price including all taxes fees and discounts. I scheduled the work do the next morning and took off from work to get it done. I got there and suddenly the same guy from the previous night couldn’t seem to match my car to a comparable tire. I reminded him what tires he spec’d out before and he pretended to remember. When he rang it all up the price was suddenly $ 88 more then before. The difference was 2 road hazard protection plans that all of sudden were mandatory.
I won’t be going back there!

I took my truck to this store to get 2 bolts replaced on a front control arm, and was sold a service that wasn’t completed. I took it back, they kept it for 4 days, and again sold me a service that wasn’t done. After a call to their corp complaint /​service line, they finally got the right parts, but did the alignment wrong. they did it for the wrong model year. Again, I took it back and they corrected the alignment. Thats 4 trips and more than 2 weeks. I will never take any of my vehicles to this shop again.

I recently received several coupons in the mail from NTB offering discounts on a variety of services. I was most drawn in by the promise of a $ 16.99 basic oil change. Note to self, when it looks too good to be true, it usually is…
Upon arrival I presented my coupon only to receive strange looks from the attendant. It was as if he did not know what to do with it. So I said «I would like the oil change discount.» Then it clicked and he wrote up my car’s mileage etc. The real kick in the pants came when he asked, «Are you dropping it off or waiting?» I said we would wait and he informed me it was 1.5 hour wait. Absurd! I decided to leave the car at 11:15am. When I returned at 12:00pm it was still in the parking lot where I left it. The finally took it back to the garage at 12:05pm. Mind you it was a Monday and no one was there…
While paying I noticed a sign behind the attendant that stated you receive a free oil change if alignment service is not offered. When I brought it up to him he admitted the alignment had not been checked because I didn’t request it. Lies. He didn’t want to admit they had never asked me and suddenly tried to make it my responsibility. Seems like the antithesis of the sign if you ask me. The attendant was rude about my question and did not even try to explain the policy. I plan on writing a letter to corporate.
When all was said and done my bill was $ 20.99, but I will never return to this location/​franchise again.

I went in one afternoon and talked to the guy at the front desk and asked when would be a good time to come in and he said around 7 am. So I did. After waiting 2 ½ hours, I inquired about my vehicle. Needless to say, they haven’t even begun work on my car so I wait more. Did I mention there is no internet connection available during your wait?
After another hour of waiting, I ask for the status of my car, the idiot who was working on my car claimed they couldn’t fine a tool in my trunk to unlock the wheels to rotate my tires. Is this what I’ve been wating for, are you serious???
Now after being in there for 4 hours, I get a bill that included a bulb replacement that I did not authorize and a bulb purchase that I did not agree to pay. It was an extra $ 39 dollars to my bill I did not anticipate but I’ve been there so long, I didn’t want to wait to have them removed. Not to mention the estimate for thousands of dollars of work they want me to complete with them.
Are you serious, your guys couldn’t even unlock my wheel, you really believe I will LET YOU TOUCH MY CAR AGAIN? Me Thinks Not!

PROS: so much better than the other options you have in the area
CONS: none directly attributable to NTB or the staff
Like KevinJ I have had nothing but good experiences here.
The staff is really friendly and helpful when I go … granted, I usually go at off-​peak weekday hours (Thursdays around noon) which I am sure helps in both the attitude and timeliness of completion.
That leads me to another point — it would be helpful to list WHEN you go to these sorts of places and realize that it is not always the store or staff’s fault things are slow. You wouldn’t go to WalMart on Dec 24^th and then get annoyed when it took you 30 minutes to check-​out because the lines were long, nor would you blame the store. Just because you can’t SEE the wait or lines doesn’t mean the place is without business or work.
In all I will continue to go to NTB. Compared to the staff competency and helpfulness at other places in the area, Wyguil, Sears, Merchants, the folks here are knowledgeable and don’t try to sell you tires or items you don’t need and will give you the full details on what you are getting.
I blew out two tires and they even tried to fix one free-​of-​charge in order to save money on a second purchase.

Have had nothing but good experiences at this NTB. My latest:
On the day we were supposed to drive 100 miles for weekend get-​away noticed the low-​pressure light was on in our Prius. At the gas station, looked around and found a nail in the tire. Brought it to NTB and they were able to replace the tire within an hour so we could get on the road. Also worked with us regarding the price since we had bought the tire from them 368 days previous.

I took my car here after my wonderful discovery of a nail in my right rear tire.
Customer service sucks. I wanted for 30 minutes while people in line in front of me and behind me were taken care of. I never got a «sorry for the wait» or «we’ll be right with you» or anything.
Apparently, picking up your car makes you more important than dropping it off, so they were serviced first. The fact that someone walked in the door 20 minutes after I got there and was taken care of first because they were picking up a car definitely left me bitter.
No thanks.