NTA of Van Dorn Exxon

Great service. I trust them with my car. They are direct, quick, make sure that I have the best possible experience. Very honest. Will charge only for services needed and always find ways to save me money.

This is a review for state and emissions inspection. Customer service was great, accurate wait time estimate was given, location is easy to find, and they did the service. I really don’t know what else some reviewers want from these people. Lol. I would go back for car service.

I have had two good experiences with Van Dorn. What I appreciate most is the time the mechanics spend explaining the services needed, immediately and for the future. And, Robbie … well, he is exceptionally attentive, patient and knowledgeable as well. It’s a short journey to get to this location, but I expect to return for my next repair as I have been quoted a very fair price. Thank you NTA of Van Dorn Exxon!

They failed my vehicle for inspiration which passed Maryland inspection a week ago. They just wanted to make money. They are extremely critical on it. Don’t do the emission and inspection here. Be careful don’t fool yourself and waste your money! Again be careful! First they said the cost is about $ 400 then after they saw me disappointed, one of the other guy came and told me they round the price to $ 270 which either way doesn’t make any sense. Making money is what they are up to, not serving a customer.

Had a Groupon for an oil change. After 20 minutes, I was told my oil can lid was on too tight and the only way to remove it would be to strip the seal entirely, which would require a replacement gas can that would run about $ 500. They suggested I return to the mechanic that performed the last oil change, then return. Having already marked my Groupon as redeemed, they refused to provide a refund, or perform any work. They also informed me that I needed a transmission fluid flush, which would run near $ 200. Upon returning to my regular service station, they laughed at NTA Exxon because my car (a Mazda) just needs a non standard tool to remove the cap, which was not in fact, on too tight, but rather Exxon didn’t know what they were doing. Their price for a transmission flush: less than half what Exxon wanted to charge. Terrible expertise, terrible customer service. Do not take your vehicle here unless you want overpriced and incompetent work done. Thankfully, Groupon provided a refund.

Went in for a state inspection and oil change. The mechanic indicated that a brake light wasn’t working (which I’d had problems with before), but that it was just a loose wire. Come to find out, the entire housing was cracked! They were able to glue to back together and fix the wiring so that it would stay snug. Took a little while, but I was happy to get everything done in one visit instead of having to come back with replacement parts. Seems to have a bunch of mixed reviews, but my experience was great with both the manager and mechanics.

I wish I could give them ZERO STARS!!! They do not honor Safeway gas rewards points. They are trying to keep as much money as possible and it’s sad… I used my loyalty number and the excuses went from my number was wrong, to the rewards program is over. I told the guy I just came from Safeway and what your telling me false… he Kanye shrugged then blanked off into the ceiling. Watch out for these scammers, just take the extra minute and go to another Exxon.

I have never, and I mean never had such a bad customer service experience. Myself and another customer lady were sitting out in the cold waiting in our cars for service (she sat out there for a full hour) while the Asian employee was at the bank! Also several other employees saw us sitting out there and none of them came and explained to me what was going on.
Then the black man (James) who said he was in charge sarcastically said «you’re welcome» to the customer lady as she walked out the door.
When I explained to him why she was upset he said «first of all I wasn’t talking to you.»
I have never seen so many rude employees at a business establishment in my entire life.
The lady said she had been coming to Van Dorn Exxon for 30 years.
I deserved better, but she DEFINITELY deserved better.

DO NOT GO HERE FOR ANY, I REPEAT ANY, CAR SERVICES, EVER. I WON’T EVEN STOP HERE FOR GAS NOW.
I had my battery replaced here in the summer. And a week ago I had to get my car jumped. The guy that jumped my car was disgusted at how the battery looked. He asked «have you had your battery replaced recently?» I said yes. Then he went off about how sloppy of a job that the people did that replaced my batter. And basically demanded that I go back and tell them to clean up the batter. When I looked at the battery, it had all this residue on it. It looked horrible.
So fast forward to a couple days ago and I need a State Inspection. Go to same gas station, get the state inspection and the mechanic looks and sees my tags and says I need emissions too to get my decals in VA. I am new to VA so I thought he was telling the truth. Why would someone lie to me when I would just go back and demand a refund and write this review of their gas station? Who knows, but he definitely did. I was in a rush to get home to start working and get out of the snow and had stopped in a rush. And the fact that someone in a service position lied to me outright pretty much sucks, it sucks a lot. I asked him twice, do I need that to her my decals? He said «yes» twice.
So now I have to go back yet again and tell them that they have done something extremely questionable and to never expect my business again.
SIDENOTE: There was an older woman in there that had gotten tired replaced. I do know not to buy tired from gas stations but clearly there are other things I don’t know.
So in hindsight, it appears that this gas station preys on the unknowing of people.
I will never be back and hope this review helps someone else reach the same conclusion and avoid the headache.

I managed to collect a pretty good amount of Safeway gas points so I was looking for an Exxon gas station nearby my son’s summer camp that accepts the points. The closest one too the camp was too expensive so I kept on driving figuring that I would end up at my go-​to Exxon to use my points. As I kept driving down Van Dorn, I saw this gas station and the sign that they accept Safeway gas points. With their regular price being 44 cents cheaper than the first gas station that I tried to go to, I went to this gas station. With my gas points, the price per gallon came out to under $ 3 so I am satisfied.

Went for emissions and state inspection. Both took about 10 minutes and they were really nice and easy to use.

THIS IS THE SHOP YOU WANT TO TAKE YOUR CAR OR TRUCK!!!
For any car service i take my car here great prices and service. i have ray work on my mustang every time he takes the time to tell you what he is doing and will show you he is doing also.

I’ve been taking my car to this station off and on (I don’t live very close to it) for the past 10 years and have ALWAYS had prompt and friendly service. I took my car there for an inspection this past Saturday. I got there a little before 8 a.m. and was first in line. The guy came over and got my car at exactly 8 a.m. when they begin inspection, and the inspection took 10 minutes! I had conversations with 4 different attendants, and all were very friendly and courteous
especially James. Best service ever!

Worst worst worst experience with a gas station ever! I encountered the craziest situation going there!!! I went there for an oil change which I purchased a groupon for (3 oil change-​$ 30), I had my car oil change done once there which wasn’t the worst but this second time was over and beyond anything. I got there, and there was a guy there named Matt who claims to be a manager, I gave him my car keys, and sat waiting for my car to be ready, when all of the sudden this Matt dude came up to me and said someone put the wrong cover over the oil tube so your car is leaking oil now. I said ok well I had my last oil change here through this groupon with this gas station and the sticker with the date and the name of gas station plus the location is still on window shield, he said: «ma’am I don’t follow you around and don’t know how you handle your car, I’m just telling you you got the wrong cover for the oil tube»!!! So I was puzzled with what he just said, why would I change my own oil cab and put a wrong one, I don’t ever open the hood, let alone changing parts. Later I saw him standing in the back with the mechanics taking pics of my car with his phone. I said excuse me why are you taking pictures of my property without my permission? He said” because I don’t want you to claim any damages on us”!!! I said excuse me??? I just need to leave, can I have my keys, and this dude would not give me my car keys back!!! I have never ever had a service where the employee just keeps my keys or credit card. He said I will give you keys after you sign these papers. It was the bill, I said I can sign these papers with me holding my keys. He won’t, I almost called the police!!! I could not believe how rude and crazy that dude was. I asked to speak with the manager, he said he is the manager, which I doubt it. I signed the paper and he still wouldn’t give me my keys, I felt like I was kept hostage! He said you owe $ 2.50 I said ok here is $ 5 can I have my car keys??? He said I still have all of your information, and your car vin number and all I can still get you. I was really in shock and disbelief, I felt like I walked into a crazy nightmare, all I came for was oil change. Why the hell was this dude threatening me. I left after asking him 100 times for my keys, and still in shock of how eerie and extremely unprofessional to say the least that guy was.
People if you’re in for a pyscho white dude dealing with your car, go to that gas station. It’s a day after getting oil change and I’m still very upset, my brother was going to talk to the dude but I stopped him.
Bottom line: DO NOT GO THERE. And if you went, you’re in for a treat!

Got my state inspection there. Was in and out in the middle of the day. Fast, friendly, and professional the whole time. Added bonus was the Amazon Local deal they had going for the inspection.
Would recommend and use again!

This Exxon used to be my go to spot to get safety inspections done. After tonight though, I will never go back, and I will never refer anymore of my friends or coworkers to this place. I got off work at 430pm, and I drove straight to the Exxon (which is well past my home) in order to make it there before their 6pm closing time for inspections. I pulled up to the line at 520pm, and I waited there until one of the mechanics came up to my car 10 minutes later (it is now 530pm) to tell me that the inspector was done for the day. When I mentioned that there sign says they do not close until 6pm and it was only 530pm, he rudely shrugged it off saying, «like I said, he’s done for the day». There was no reason given and the guy acted like he obviously didn’t care. I have never come across a more unprofessional business.

I WAS SCAMMED TOO! AS AN ADDED BONUS, THEY DAMAGED MY CAR AND BLAMED IT ON ME!
Yes, I read the reviews but they were all better when I purchased my Groupon the «$ 13 for an oil-​change package with a tire rotation, battery check, and inspection of brakes and coolant (an $ 89 value).» Or I would be caveat emptor.
The Groupon was supposedly an $ 89 value, but they charge $ 27 for an upgrade for synthetic oil. The shop window advertises $ 29 for an oil change, the synthetic upgrade, and includes the same features as the Groupon. So where is the savings? I would have paid less if I had purchased the «deal» from them directly. Besides that, there was an additional charge for shop supplies and tax that wasn’t noted on the voucher.
In addition, their technician marked the leather trim of my car with a pen when he was writing up the work order. He, of course, blamed this on me, when I don’t use a pen in my car, and particularly wouldn’t be marking on my leather. He marked near the key hole, had the pen in his hand when he went to put the key in, I suppose.
He did try to take it off but not all came off and I am left with damage to my vehicle well in excess of the charge for the service. Then he conflated the issue, stating that the ink wasn’t the same color as the one he had, black but not blue-​black like was on my trim, which after a bit of chemical remover can turn colors. (I drive a Lexus, and although it’s not brand-​spanking new, I take pride in my car and keep it clean and untarnished.)
I’ve requested that Groupon refund this voucher and the one I purchased for my son. Groupon is usually pretty good about this, and if nothing else, hopefully will not deal with this ripoff artist in the future.
UPDATE: Groupon refunded my voucher, bully for them! Don’t know if they recover from the merchant but I’m thankful they had the integrity to do this. Still have to pay to have the ink removed.

I wish I could give this GROUPON SCAM gas station a negative rating. STAY AWAY FROM THIS PLACE. Bought a Groupon for $ 13.00 for a Synthetic oil change, want to know the bill that I had when I came back from my coffee 102 including the 39.00 I had ALREADY PAID on GROUPON for a damn oil change (which required a $ 27.00 dollar upgrade fee) I could have gotten at the dealer for less!!. The GP deal is for 5 quarts, the additional 3 quarts was 11 bucks each ($ 33.00)! They never said anything about the extra oil cost up front and just put it in. They also they said our dipstick was bad and charged us $ 27.00 for that too. We are still in this rat hole as I type this review waiting for the manager to come out and give us the song and dance the guy before me got.
OK, so this saga is over. RESULT: They charged us the FULL $ 39.00 fee for the upgrade which was suppose to be $ 27.00 (AKA they made us pay for the $ 13.00 GROUPON «deal» fee yet again.) This place is a scam scam scam. Stay away.
Why chance having this happen to you? Just go elsewhere and save yourself the BS of a possible scam charges. However, If you have a GROUPON definitely STAY AWAY from this place!
READ THE OTHER REVIEWS OF THIS PLACE THIS IS NOT AN ISOLATED INCIDENT STAY AWAY!
REPORTING THEM TO THE:
VA AG’s OFFICE CONSUMER PROTECTION DIV
GROUPON
BBB
and Unilocal :)

Awful customer service from the manager! Waited inside at their desk for 5 minutes while the manager sat outside the window smoking, ignoring me. A second customer came in after me and went into the restricted area to the manager, who got him in right away for an oil change without bothering to check at their desk! Fought with me about the terms on a groupon that they sold, claiming appointment was required, even though he just took someone else walking in! Awful customer service — told me «we don’t need customers like you» just for trying to get an oil change!
Steer far clear of here and this crummy manager.

If you’re a dishonest mechanic looking for work, look no further. This review should read like a job posting. Like several others, I came here using the groupon for oil change & tire rotation. When I arrived their air gun was down so they could only change my oil. After changing my oil, I was informed that my air filter needed replacement and could be done for the bargain price $ 35. I declined because I personally change my air filters, and had done so only a few thousand miles prior. Upon my inspection immediately afterwards, I could almost eat off the filter it was so clean. But, I still needed to get my tires rotated so I would return and give another mechanic a chance for redemption the next week.
Next week, another mechanic informed me that my alignment needs immediate attention. Sure enough, my car drives straight as an arrow and after a second opinion I confirm my baby’s hips need no repair.
The fact that my car was not serviced until 15 minutes past my appointment time and an oil change lasted 45 minutes is erroneous. These guys are on my skeeze list and, unfortunately for them, Unilocal is my avenue for returning the karma for others out there.