Better Appliance

This place is a crap shoot. They contract delivery and installation to a 3^rd party, who are a bunch of clumsy gorillas. I bought a washer/​dryer combo and a refrigerator. The refrigerator has not worked properly since I purchased it. I paid them to «fix» it after I became aware of the problem 3 or 4 days out of their 30 day warranty, but it is still not does not work correctly. You might as well just get a used appliance off of craigslist because you will not get any service or support from these people.

Delivered Appliance (Dishwasher) with missing part after stating it was Brand New. Buyer Beware! Scratch and Dent does not mean it should have missing components. Do NOT Recommend… Poor Customer Service.
Update. missing part provided

Fantastic deal. New to the area, I needed a washer and dryer quickly, as I had moved here from Europe, you can imagine our families dirty laundry pile. We picked out a set, paid for delivery. Delivery was late, due to snow, and only the washer was in the truck. The driver went back to the store got the dryer and I was in clean laundry heaven. Tip– buy the warranty– after a week my washer stopped working, and I got a new unit delivered to my house at no additional cost. For a used product the units were very clean, staff was very pleasant and showed us many pairs in a no pressure environment. Highly recommend this business for those looking for decent, used, and fairly priced household appliances

I was in the market for a side by side refrige due to the configuration of my kitchen so I looked at some new units and really did not feel like spending $ 1200+ on a damn refrige.
So it was Craigslist to the rescue — enter Better appliance in Alexandria VA. Tah Dahh!
Now anyone that reads my reviews knows I am very honest and I call it like I see it so listen up peeps!
I called and spoke with Abdul about my requirements (size and wants). Any who, they had several that I could have used in the 299 — 350 range, but I really did not like dings and scratches. Yes he sent me several pics of potential units that in the pics looked clean but it is the in person inspection that shows the «used» condition of these units. So yea, long story short I jumped in the car and went down to take a look at the goods in person.
first impression is It’s not the store of the future my any means BUT they had lots of stuff in there, washers, dryers, friges and so on. Some great, some not so great. One has to be EDUCATED BEFORE going into see their products. Fortunately, we had the old smart phone and internet to see exactly what we would be buying. Abdul showed us several units that fit our specs but again one thing or another did not suit our fancy. We ended going for a $ 500 (OK 499.00 lol) Kenmore Elite Stainless with all the trimmings. It was purdy and has no visible dings. One shelf was missing (I’ve since bought that from sears) but it was in great shape.
Got this baby home and the refrig side was warm! Not having any experience with frig repair I said hellllll nah this is going back. So I called them and explained the issue and they said this is an easy fix and sent out the repair guy THAT DAY. He came late in the evening diagnosed the issue and ordered the part. Two days went by the part came in and bingo the frige was working great! They stand behind their stuff for 30 days and they really do what they say. So I ordered a nice stainless and black gas stove and this baby works great and looks great.
Overall, I am very happy with these guys. Again, KNOW WHAT YOU ARE BUYING BEFORE YOU BUY. Check the year and model online for common issues so you will know what you are getting and spend the 50 bucks for the 30 day warranty it’s worth it.
Inventory is hit or miss so check often and you just may get a great frig and stove like me!

When I moved into my place a year ago I realized I didn’t have a normal size refigerator, but I couldn’t find anything that would fit in the space cut out for a fridge. Then, one day, unexpectedly, the door came off of the fridge. Completely off. And, I needed a new fridge and fast.
But, I couldn’t find anything online that would fit the space, and I didn’t want to spend $ 500 on a new fridge that was still too small, so I started thinking unconventionally and ended up on Craigslist.
Better Applinaces had a refigerator listed with the perfect measurements for my space, so off I went to find it.
When I got to the store a man quickly came up to assist me, providing me with a tape measure since I had forgotten mine at home. I found the perfect fridge for my space for only $ 225! Only $ 50 delivery charge, which was much lower than I expected since I live in DC.
He said it could probably be delivered on Saturday. But, it was only Thursday. They asked me what exactly was wrong with my current refigerator and when I explained the situation they said they would be out that night or the next morning!
And, at 8:30 p.m. I received a call from Ned, their delivery man. Ned was great! When the refigerator wouldn’t fit through my kitchen door, Ned figured out a way to fit it.
I am amazed by their service. Good service is hard to find in this day and age and you would never get this somewhere else. And, even if another store was willing to rush the delivery they would probably double the price for the inconvenience to them.
I highly recommend them to anyone who needs a great appliance but doesn’t want to pay for the brand new price tag, and anyone who can appreciate fantastic service!

Good Washer for a good price, delivery experience was very poor. They called me at 12:00 and told me they were loading the appliance on the truck and would be there within and hour, hour and a half at the latest.
I told them I would leave work now and would be there by 12:30 which I was. They showed up at 3! I called at 1:30 and they said they were just leaving springfield and would be there in 20 minutes an hour and a half later they were there.
Then after trying for about 3 minutes they told me my old hose/​pipe connection were too old and they could only hook up the cold water and that i’d have to call a plumber. Then they left. I was able to remove the old hose from the pipe that was too stuck in about 15 minutes with a little WD-​40 and some elbow grease.
I should have skipped the delivery and I will next time.

These folks are experts in used appliances. Appliances that we purchase are always in good running order. They deliver the next day. They haul away old appliances and use them for spare parts. Prices are very reasonable and include delivery, too. What more could you ask for?

If I could give them a 0 stars I would. We bought a dryer from them with warranty, delivery and installation. A delivery/​installation person was very unprofessional. The installation was slappy and far from the standards. Their warranty is written in a way they are barely responsible for anything. The dryer stopped working right after the company representative left. That was our first time shopping at «Better Appliances» and the last one. Very disappointing. They agreed to refund the money and pick up the dryer the next day but did not specify a delivery time. «sometimes tomorrow» was their answer. Very unprofessionalm poor quality and poor customer service. You will end up paying more if you buy from them.

The prices are unbeatable. I can’t believe I bought a stainless steel fridge for $ 350. If you are landlord, this place is perfect for you. I bought a fridge, dishwasher, and range all for only $ 1000 including delivery! They also do repairs as well. If you are a frequent buyer, they are extra friendly and wi give you better deals.
The only downside is that you need to inspect the pieces thoroughly before you buy and after it has been delivered. I bought a few fridges and dishwashers and they were fine, but the ranges I bought had some issues. Either the door doesn’t shut completely, or some parts were screwed in correctly. But there’s a 30 day warranty, so be diligent and inspect your order.

Rates seemed very reasonable until the washer broke down 3 days past a 30 day warranty. Would be more to fix than it was to buy.

Prices were pretty cheap. Sales guy Talal was quite helpful. However… I waited two hours for the delivery but no one showed up until 30 mins after time window. They were nice and helpful!