Auto Craft Body & Paint Co

I’ve been taking my Audi A5 to Auto Craft for all my repairs over the last 5 years, especially for a major rear end accident early this year. They always have exceeded my expectations and do amazing work.
They are great to work with and have always gone above and beyond, especially Cindy, helping whenever possible.
Thank you guys for everything!
Jorge

I picked up my 2013 beetle convertible yesterday. Though the repairs didn’t seem extremely major or too difficult, not only did they do a beautiful job but went well beyond my expectations on customer service. For that reason I’m giving Auto Craft Body & Paint a big 5 stars. Both the receptionist and Bob, the general manager, were beyond friendly and helpful. The repair work includes a lifetime warranty but also lifetime hand wash car washes. Unbelievable. The inside of my car was the cleanest it’s been since I bought it.

I just got my car back from a few days in the shop to repair front-​end damage. State Farm Insurance recommended several places within a 5 mile radius. Auto Craft Body and Paint was the closest so I went with it. I thought they would keep my car for a week or more, but the repair was finished in only 3 days and looks great. Auto Craft also buffed the headlights to remove haze, buffed out a LOT of marks and blemishes, removed glue left behind where rubber door protectors had fallen off and gave the car a good cleaning inside and out. My Accord looks better than it has in years!
What impressed me even more was the outstanding customer service. The service manager and receptionist are super friendly and genuinely seem to care about the customer leaving happy and fully satisfied. Email updates are sent to alert you of progress and target for completion. On top of all this, you get free lifetime car washes just for being a customer! I’m shocked to see some of the earlier negative reviews. Doesn’t sound like the same business at all. Maybe Auto Craft has improved dramatically. Whatever the case, I’ll definitely be going back for some additional work I want done.

Eddie and his team are great. I first came to Autocraft in the fall of 2014 after I had an unfortunate incident at a «touchless» car wash (that ended up not being so touchless). I am a perfectionist about my car, and Auto Craft did an excellent job in a timely fashion (just a few days).
Fast forward to today, several months later. I had an issue with the headlight alignment on my car, and Auto Craft gladly fixed the issue at no cost. Truly above and beyond service!

They always take great care of my vehicles even gave a free detail with a Facebook coupon

Eddie is such a nice person!!! He took care of my car with great care. My car had a bad accident, and I only have liability. They repaired my car fast (within a week), and gave me certain discount. Although it still cost a lot, my car is brand new now, and I have warranty. I believe their after-​sale service is pretty good!

I took my car in for a quote on repairing the broken trunk and got a very detailed description of the possible issues, how much it would cost, and why. The rep was very honest and up front, and although I ended up trading the car in as-​is instead of repairing the trunk, I will definitely be going back here if I need any other work done!

Eddie and the rest of the folks at Auto Craft are amazing! My car looks brand new again after a large tree limb fell on it. They kept me updated every step of the way and dealt with me fairly. I highly recommend Auto Craft!

I’m Surprised by the reviews on this place. I’ve had my Lexus, Mercedes and BMW repaired @ this facility it has been nothing but top notch!! work. I guess if you are looking for quick, shoddy work you might want to take your vehicle elsewhere, but if you’re person thats not going to settle for less and want your vehicle fixed properly take it here!!! Believe me when I say they do quality work. I’m in the car industry and work with different manufacturers I know excellent work when I see it. That’s why I will continue to have my vehicles repaired here and will continue to recommend this place to friends and family. Any car buff will tell you that quality work is not done fast! It takes time but it’s done correctly. Thank you! Eddie and his team for continuing to maintain top quality work and not just a place that processes your car and on to the next.

Eddie and Rick did a great job working with the insurance company to make sure everything was fixed right. Quality of the work was great. Car looks like new again!

I was referred to Guy, the Service Manager, by my dealership just down the road. I came in with a minor door issue –nothing too big. Guy took one look at it and then took in the shop. I waited about 20 minutes and he came out with an explanation of what he did to re-​align the door and, more importantly, what he didn’t do (that would have made the issue worse). He and the staff were polite, the place was clean, and I got a sense that they knew what they were doing (tons of Mercedes, Audi’s, and BMWs). And the best part is, he didn’t charge a dime, even though it’s $ 44/​hour for body service.
Long story short, I was extremely satisfied with my experience and would definitely consider these guys again… and I’m very particular about my car.

This is an edited post after being the victim of almost a 3 year scam while working on my corvette. After paying and being promised a completion, I had parts and property stolen and my car was never completed.
I’ve seen and heard many many similar stories.
I suggest you find a more honest owner.
I do not recommend this business to anyone.

«Eek! Methinks not.» doesn’t describe the experience I had with Auto Craft. First, I decided on Auto Craft because they claimed they were VW Certified so they had parts readily available. The car was dropped off on 11÷29÷11 with moderate front end damage. I was told work would be completed in a couple of weeks by the manager Guy. Weeks passed and my car was not ready. Each time I called Guy would get on the phone and blame someone else. First it was delivery in the parts, then it was the insurance adjuster. Finally, in JANUARY Guy blamed the adjuster again so I contacted my insurance adjuster and he confirmed that each time Guy said there was a hold by Gieco he was lying. So I drove to the place and demanded to speak to Guy. I was told he was not there (but he was in the back room). It was finally explained to me that my car was hit in their parking lot! I demanded to speak with the owner, Edison Flores, who first defended Guy and then promised to get to the bottom of it. When Edison finally called me with an explanation he admitted that Guy had screwed up all along AND, on top of it, lied. He also confirmed that my car was hit in his parking lot. He agreed to pay for a rental car for me and I was finally reunited with my car on January 25, 2012 — close to 2 months later! Now, I find out Edison Flores refused to pay for the rental car and the bill has been processed against me by Hertz. I’ve made numerous calls to him demanding he pay it. He lies, like his manager Guy, and promises to pay me for the rental but never sends the check. Whatever you do, do NOT use this auto body company and feel free to contact me if you want to confirm any of what I have said.

I bought a KGB deal for this place for an oil change and full detailing. Mistake.
Full detailing: They said that they would have to keep my car for an extra day because they «outsource» the carpet shampooing. When I got the car back, the carpet was not even damp. It had been vacuumed only on the most easily accessible areas. And quickly wiped with conditioner on the leather and dash. It barely passes the standard for a $ 30 interior/​exterior cleaning, much less a «detail.»
The oil change: they didn’t reset my computer telling me that I needed an oil change, nor did they record the number of miles on my car, so they couldn’t tell me when I would need another oil change. No biggee, but I am not sure that they actually did the oil change.
The staff was nice, the job was terrible.

The same thing happened to me as the previous reviewer. I wish I had read the review before I had taken my car to Auto Craft Body & Paint Co. I took it there per the VW dealership recommendation. The dealership said they are VW certified and will do a good job. My car has been there for over 5 weeks! I too run out of my rental car coverage. I did a surprise visit and stopped by to check on my car and nothing was done to it. But over the phone they were telling me that the part was there and they had started working on it. To make a long story short, they’ve never called me to give me the status on my car and whenever I called to ask for status I’m always getting a different story. One day, they told me they got the part they were waiting on and it would only take a couple of hours of work, but when I called the next day they said the part that came was damaged and they need to order a new one and it might take 7 – 10 days!!! Overall, as the previous reviewer has said they kept the car and kept finding new things that were wrong with it and are billing my insurance company for all of it. Do NOT Take your car there.

I can’t imagine a worse place to take my car. Mycar was originally taken in with small fender damage that should’ve taken two weeks to fix (independent opinions from other auto body folks verified this afterwards).
Unfortunately, they kept «finding more things that needed to be fixed» and they more than tripled the original insurance claim. In the seven weeks that they had my car though, there was a large amount of rain and the body shop ended up flooding.
The shop did nothing to save my car and water came up from the bottom and water came up over the seats. In short, my car was flooded and totaled.
In the aftermath of dealing with mutliple insurance companies and trying to determine next steps, at not point were they helpful or apologetic. In fact, while submitting more claims regarding the now-​totaled car, I found out too late that mutliple insurance carriers have labeled this place as a «problem shop.»
Please, please do yourself a favor and go somewhere else to get your car fixed.

My car was with Auto Craft for 7 weeks. The estimated delivery date on my estimate was 5÷13÷11. I received the car back on 6÷27÷11. Every time I would call to ask about the delivery date, they would give me a new estimate, then that day would come and go without them calling me. When I would call to ask about the car, they would give me another reason why it was taking time and a new delivery estimate. I made it clear I needed the car by 6÷17÷11 at the latest, because I was going out of town. I was told it would be ready by 6÷15÷11, but then that day came and went. When I complained on 6÷16÷11, I was told they needed to repaint the car because the color came out wrong. I was told they would do their best to have it done by the next day, my due date of the 17^th. When I stressed again that I needed the car by then, the rep said, «Okay, well… to be honest, it won’t be ready tomorrow. It will be Monday at the earliest.» So I feel they would just tell me what I wanted to hear, but when pushed on it, admitted it wasn’t an accurate timeline for delivery of the car (in other words, lied to get me off the phone for the time being).
I saved the best for last. When I finally was able to pick up my car on 6÷27÷11, I noticed they had forgotten to repair the wheel. I asked about it and was told it wasn’t on the repair list and I hadn’t been charged for it. However, then the body shop manager came out and said I had paid for it and they would need to swap out the wheel’s alloy while I waited. I was told it would be 20 minutes and 40 minutes later I finally had my car ready to go.
I will say the quality of the work is to my liking, but seven weeks is just insane. I would never go here again and can honestly say it was the worst customer service I’ve had at a business in the metro area.

I created a Unilocal profile strictly to share my experience with Auto Craft.
I brought my car here at the recommendation of my dealership. Minor repairs were needed for both the front and back bumper. I was given an estimate of 2 weeks for repair, which I was fine with due to my travel schedule. 2 weeks went by, and I didn’t hear from them, so I gave them a call asking for an update. They were unable to locate my car. Three days later, they found my car, after having filed it under a different name (who knows how that happened). They told me it would be another week… two more weeks went by, and no word. This pattern continued for a month!
Finally I received a phone call, only to be told that my car had been ready for over a week. When I drove out to Alexandria to pick it up, I had to laugh when I noticed they only fixed the back bumper, and not the front. The manager told me that they never received the correct work order from my dealership, however the Service Manager at my dealership personally handed the Auto Craft manager the work order. Now, two weeks after this incident, Auto Craft is stil unable to provide me with a time estimate for the repair.
This experience, bar none, is the worst service experience I have ever been a part of. After reading a few of their other reviews, I am shocked that Auto Craft continues to operate. They continually fail to follow through on their promises to customers, and make no effort to compensate or provide a reason for their incompetence. This incident, and others like it, caused my dealership to remove them from their list of preferred body shops, and I just hope that no one else makes the mistake of giving them business. Please, please look elsewhere!

I took my car in to have roof and sunroof damage repaired. The bodyshop kept my car for over 6 weeks, claiming that they kept finding more and more things wrong. Of course I ran out of rental car coverage and had to fund that myself. Finally, when I did not believe their stories anymore, I went to the shop myself. I found that my car was completely ready and they were actually at war with Allstate over some bills and had been keeping my car until Allstate paid them. I offered to pay myself and then take the matter up with Allstate, and asked to see the supplements to do the math and figure out what was still owed. I, a 26 year old, was able to discover the blatant padding that was going on (no wonder Allstate wouldn’t pay!). Auto Craft had double charged items on different supplements to the bills. When I finally called them out on it, they released my car to me immediately.
Do not go here. I worked directly with a service manager named Guy and he was sexist and condescending.