Professional Auto Body

Wonderful experience and exemplary work. The low hanging spoiler on the front of my car met with a high curb. Found this shop on Unilocal as well as referred by my dealer, Alexandria Hyundai. Also heard favorable comments from neighbors in my apartment bldg. Pleased to find that they were close by and very easy to get to. Mr. Mihn gave me an accurate and reasonable estimate and the car was delivered as promised looking as good as new. I recommend them for repairing damage to your car.

As a woman, it is hard to trust that you are not being scammed when dealing with mechanics and auto body shops servicing your vehicle. I am extra cautious and only go to places that are genuinely good, which is why I feel strongly about writing this review. Mr. Minh and his team are phenomenal. Not only are they trustworthy, fair and do great work, but they are also compassionate. I suffered a fender bender with my vehicle and felt immediately comfortable there. I highly recommend them– even if you aren’t in close proximity to their shop– I found it highly worthwhile driving the 30 minute commute (passing by multiple auto body shops on the way). Thank you again, Mr. Minh and the team!

Got into a minor fender bender. Mr. Mingh and his crew did a great job. He promised me a week but got the job done in a little less than 4 days. He was friendly and professional.

STAY FAR AWAY!!! DO NOT TAKE YOUR CAR HERE! The Sears Auto Center guys recommended me to Professional Auto Body when they couldn’t adjust the cambre of the rear wheel. On Monday, I called and talked to Mr Minh. He told me he had to look at it to see if he needed to order any parts or could just fix it. He said to bring it in so that he could see if he needed to order any parts. So immediately, I took it over and dropped it off at 1:00 PM. It took over five minutes (maybe 10) for anyone to come to the desk when I arrived. There were 4 – 5 people in the office and eye contact was made but no one came over to me. Finally, Mr Minh himself came over. We talked about the issue, he said he would have to look at it and that he would have his guy take me home (which I thought was very nice). At 5:40 PM i still had not received a call from Mr Minh (or anyone from the shop). And so *I* called them. Mr Minh said that he would call me at 10am the next morning. He didn’t say anything about the car or what it needed. Okay fine — not happy about that but whatever. The next day 10am came and went and at 11:30 AM again *I* called them. The phone rang about 20 times and no one picked up. I called the number again — and someone picked up and said that he wasn’t aware of my car or the issues, that Mr Minh was on the phone and to hold for a few minutes. Mr Minh finally came to the phone and said that they were looking at it right now. I said that I needed the car back today — that I have to be back to work starting tomorrow and he’s had the car for a day now. He said he needs to find out if he can just fix it or needs to get «an arm» (which is the same thing he said the day before). He said he would call me. I called at 1:30 and he said that i needed Right Rear Knuckle Joint, Right Rear Knuckle Bearing and upper control arm, alignment (which i had the day before at sears), parts and labor came to $ 750 AND wanted to charge me $ 75 for the estimate. After going around and around with him saying that I didn’t want him to do any work, I asked him repeatedly to please send someone to pick me up so I could come get my car. He flat out told me «no». I said that he could not hold me nor my car hostage, that it was ridiculous that it took over 24 hours for him to diagnose my car, and that I had to call EACH TIME. He said you know nothing about cars… my work is Professional.” I said just because «professional» is part of your name doesn’t mean that you are. Finally after my threatening legal action he agreed to send someone to pick me up at 3pm. He ended up sending someone sooner. I got there and he showed me the write up on the car. I just wanted my keys. He said that he was waiving the $ 75 for the estimate. He had me sign the estimate paper — which there was no need for me to do because i wasn’t authorizing work. He took a long time photocopying the paperwork (and the Sears paperwork) and walked out with me to my car. He wanted me to inspect my car (which i didn’t understand why)…and I walked around it and it looked ok (until i got home and saw huge scratches in the side of the car). I drove to NT Autobody (who i should have gone to first anyway) who recommended that I go to Midas because they do suspension work, they farm it out, and said that he didn’t thinkn that Professional Autobody even had a suspension machine (which NOW makes me think that the reason why he didn’t call is because he sent my car to someone else!!) — I took my car to Midas — and NOTHING WAS WRONG WITH IT! He took me under the car and they showed me the pieces that this CRIMINAL was saying needed to be replaced — and he said, see… this is this, this is that… they’re all fine. you just need two new tires and its because you didn’t rotate them which is why they wore uneven. In addition, when I got home, I noticed in the back seat my car had been rummaged through. All of the items in the back seat pocket had been removed and things thrown all over the back seat. UGH. I feel so violated! PROFESSIONAL AUTO BODY ARE CROOKS AND THIEVES!!! STAY AWAY FROM THEM!!! I WISH THEY COULD HAVE ZERO OR NEGATIVE STARS!

They fixed/​painted my BMW in several places and the cost was so reasonable and the work was of high quality. Work was done within a week as estimated. Highly recommended.

These guys are great!
I don’t just trust anyone with my car as it is a rather rare model.
My first great experience was when I took her in for them to look at the clutch and ignition. The technician discussed with me and troubled shoot and fixed the issue in front of me. He adjusted the clutch lever and didn’t charge me for the small adjustment. And he recommended me to monitor and make sure it’s working fine.
I have my oil changed here every 3k-​4k mi
And they are always professional and courteous, every time.
I recommend my coworkers and friends.

Brought my vw here after a tree fell on it, took a while to get all the parts in, and eventually to get the job done, but they stuck to their estimate and did a good job.

I must have read the Yahoo! reviews wrong prior to taking my vehicle to Professional Auto Body, Inc. I could have sworn that all three reviews were ‘good reviews’, nevertheless, I should have double and triple checked before taking my car there. I went in for an estimate and although I had to wait a while to be acknowledged the guy who helped me was really nice and helpful… so, I decided to go ahead and get the repairs done there. I dropped my car off a half an hour before they closed and was told they’d take a look at it in the morning and would call me with the final estimate. The morning came and went but no one called me. At noon I called THEM. I was told that they couldn’t get the hood open that’s why they hadn’t called me yet, he promised to call me before 3 pm to let me know the estimate. He called me back before 3 pm and gave me the estimate, with which I was happy, he told me that all of my damage was cosmetic. I asked him about something mechanical that might end up being a HUGE problem if it was broken and wasn’t repaired, I wanted to go ahead and get it taken care of since the estimate ended up being cheaper than I expected. He told me he’d take a look at it and let me know if it needed to be replaced. 4 days went by and he didn’t call. I called them but the guy handling my car was out for the day and no one else could help me. I was told to call back tomorrow. I called the next day and waited to speak to the guy, he came to the phone and told me that they were checking the mechanical problem right at that moment and that he would call me back and let me know if the part was broken or not. either way he would give me a call. I called them at 10 am that morning, at 5:40 I called them to speak to the guy who was working on my car… he’d left for the day, WITHOUT CALLING ME. The part they were inspecting doesn’t take two days to check out. I told them that i wasn’t happy and that I wanted to know how far along they were in the work of my car because I wanted to come pick it up and take it elsewhere. And on top of that, they never gave me an estimated date for the work to be finished. The problem that I have with them not communicating with me is because if the part that I asked them about is broken I wanted to buy my own part so that it would be brand new (shops often use refurbished parts and over charge for it) and cheaper. If I have to wait to order the part that means they have to keep my car for another week… which will be TWO weeks that they have had my car. The guy who answered the phone at 5:40 pm told me that they were halfway done with the work to my car, hmmmmm, that’s weird that he knew that but the day before no one but the guy who was working on my car had any information about it. After reading the other reviews i think I’m going to go and have my car towed to another place. I always make the worst decisions when it comes to places like this. And I’m STILL waiting for the guy to call me back about my car… I will post another review when I hear from them. STAY AWAY FROM THIS SHOP! Try Old Town Auto body in Alexandria instead, I should have gone with them.