The Home Depot

The staff was quite unfriendly. The products were not well stocked. The store felt messy and unorganized. Instead of wasting your time here, just go across the street to Lowe’s.

Wish I could do negative stars. Life is too short to deal with the utter ineptitude displayed by this store’s personnel. Ordered and paid for an in stock door on 6÷27÷2015. Home Depot installer called on 6÷29÷2015 and set an install appointment for 7÷8÷2015 between 8 and 10 am. After calling the installer several times when no one showed up, I was finally told that Home Depot did not have the door. I called the store to speak to the store manager. Spoke with Andrea who said she was the manager on duty. She asked me to give her 30 minutes and she would call back with explanation. Hasn’t called back. No explanation. We now remember why we began dealing with everyone but Home Depot. The entire experience sucked!

Not my favorite HD. Small store with more limited selection. Staff was not really friendly on our last visit. There are better locations.

I hate you Home Depot. I hate your business practices and I hate the fact you treat the customer like dirt. If I never had to shop here again I would not. Do not buy online and think it will be in stock, because it won’t and you will waste your time coming here. Go someplace else but stay away.

If this could be a 0 star review it would be. This was by far the worst customer service experience we have ever had. We made a rather large purchase from Home Depot for some new carpet for our new home. They subcontracted out to an installation company that cut every corner they could during the installation process and as a result of their lazy installation process my children have been injured by multiple tacks sticking up from around every edge of the carpet as well as staples that the installation company failed to clean up. We tried to work with this Home Depot to find a resolution but they have been completely unwilling to work with us, telling us that we had to let the installation company resolve the issues. After having the installation company back out to «fix» the problem the carpet is now loose and our walls are damaged, and we still have tacks sticking out of the carpet. Both Home Depot and the installation company have repeatedly told us that having these tacks sticking out is normal… really — because I don’t recall my feet being sliced open by carpet ever before??? Our pediatrician has recommended that our children wear shoes at all times on our carpet to avoid further injury. The manager of this Home Depot offered to refund a portion of the price of the purchase so that we could find something else, and then refund the remainder once we have the new carpet installed and return the carpet to him. We agreed to this, were told that it would take 3 weeks and 4 weeks later have received no refund. We contacted them again to find out what the status of our refund is and he said we will get nothing back until we return his carpet. This is just not realistic considering the carpet is in the entire upstairs area where all of the bedrooms are and returning it at this point would leave us with baseboards until we find something else, and we have NO FUNDS to purchase new carpet because Home Depot has all of the money we had allocated to this project.
Considering the fact that they have a 90 day satisfaction guarantee on their carpet we are baffled by the lack of customer service that we have received from Home Depot. They have not once sent someone out from the store to verify the issues that we have had and they refuse to work with us to resolve this issue, and they have lied to us about processing a partial refund. In the meantime, we are still living out of boxes as we have not been able to fully move into our bedrooms upstairs because we will just need to move everything again for a new carpet installation… once we have money to buy new carpet.
At first we just had issues with the installation, but this has been handled so badly by Home Depot that we will NEVER make a major purchase with them again, and I would strongly recommend that you DO NOT PURCHASE CARPET FROM HOME DEPOT. This is the only installation company that they use, so unless you want to hear your children scream out in pain from their feet being sliced open, avoid Home Depot carpet at all costs.

Home Depot my #1 store…

I’m pretty used to the Home Depot in my hometown in CA, so I was expecting this one to be just as friendly. I was wrong. When I looked for help, the employees would either avoid eye contact so they wouldn’t have to engage with a customer or acted like they were «put out». Very frustrating. One basically waved in a direction saying «you can find those over there somewhere.».gee, don’t over exhert yourself, Buddy! After thirty minutes of crappy service, my husband and I gave up and went to Lowes where their service was a complete 180 from what we dealt with at Home Depot.

This weekend I called around a few places to find a Christmas tree. I wanted one that was from someplace close. I called this Home Depot, and they told me that their Christmas trees were from Aurora, CO. I thought, great, I’ll go there and get one. Better there than one from much further away. I purchased the tree and got it home. Then, looking at the tag I saw that it was from Aurora, but Arrora, Oregon.
Please, Home Depot personnel, get your facts straight, before telling the customer something.