Sephora

I would like to take the time to personally thank an amazing representative for her help yesterday evening. Cortnie is an amazing employee and an asset to Sephora. Yesterday I knew I needed new makeup, I parked in front of Ulta Beauty, walked in, did not get greeting and couldn’t find anyone to help me or answer any questions. I left feeling discouraged to even make a purchase. I remembered there was a Sephora upstairs in JCPenney.
I walked in and found help right away. Cortnie, who I believe was the manager on hand at the time, took the time to show me options for my concerns, inform me about the products and educate me on application of the new makeup. I was so excited and enjoying my time shopping, as I should have. I went in for 1 thing and literally left purchasing everything she used on my face. I am so grateful for her and her assistance.
If you are ever in need of some beauty assistance or advice, go see this wonderful woman, she is awesome. Thanks Cortnie for my Nars and Tarte, I am LOVING my new look today!

The employees at Sephora here at the cottonwood mall in JCP are so incredibly RUDE!!! it doesn’t matter what time of day or what damn day it is, the staff is very condescending and down right rude. I get postcard coupons and when I go in to collect my sample that Sephora is offering or what ever else they are «offering» they conveniently just ran out, this has been going on for 2 years. When I go in to get my birthday gift two years In a row they are out of it and am told to come back and «if they still have the offer during your birthday month you can have it if not sorry you have to wait till next year» WTH are these girls serious? I live on westside that’s the only reason I go into this location. But I am done dealing with these employees and funding their jobs when they don’t deserve them. It’s a shame that such a huge brand name allows such shame and disrespect to be brought upon the company for years now.

It was my first time shopping in a Jcpenny Sephora. I was disappointed. I wanted 4, samples of some products and I had ever intention to buy. To top it off it was my birthday month. They only had Nars gift and I wanted the PTR gift. The employee asked if I was buying something because if I was not I got only one sample. Oh, and if I was buying I could only receive 3 samples. Sephora is known for the samples. That’s what sets it apart from Ulta. I will try to only shop at the stand alone stores not Jcpenny.

The store is very clean! As a teen I feel that some of the workers blow me off. But there’s also workers that are fantastic and help me find what I need! I suppose it just depends on what employees are there.

Let me start by saying that I am a true blue sephora junkie but this one in JCPenney’s has been a constant disappointment. As a Sephora Reward card holder you get flyers in the mail and offers for free samples. It says bring this into Sephora in JCPenney for a free sample of blah blob blah But whenever I bring my flyer in for my free sample conveniently they just ran out. It truly never fails. it wouldn’t be so bad if they at least offered a sample of something else then. And they always look at you indignantly when you attempt to turn in your postcard for your free sample. Considering all the serious cash I drop at Sephora throughout the year a free sample here and there is the least they can do.