Santa Fe Tow

Santa Fe Tow is a AAA contractor for battery service and other emergency service. I bought a top of the line, $ 120 battery from them in 2014 with a 72 month warranty, with 50 months now left on the warranty. The battery needs to be recharged with some frequency. I had it tested today at a Brakemasters; it tested low. AAA sent a Santa Fe Tow (beat up) truck for which I waited an hour and 15 minutes (being told it would be a much shorter wait). The Santa Fe Tow driver was aggressive from the start, suggesting that I must have left the lights on, literally in my face. He fumbled to open the hood of my car, which I tried to help him accomplish. He tried to stop me from talking to AAA about the situation while he supposedly tested my battery. After he did so, if he did, he suddenly closed the hood and drove off without confirming the results of his test for me – just left me high and dry. I called Santa Fe Tow, whose dispatcher essentially told me that their drivers are all just fine. I have made a formal complaint to AAA. Work with this towing company at your own peril.

I would give them zero stars if I could.
The driver was timely and courteous, but accidentally rolled my Charger off the wrecker too quickly and ran into a curb at the auto shop. We exchanged info, and they sent the rudest man they could find to look at the damage. After raising his voice at me on the phone and apparently trying to intimidate me out of paying for the damages to my car, I am making the necessary complaints to both their company and AAA for recommending them.

Had a problem with my brakes and thought I needed a tow through AAA. George from Santa Fe Tow came by and took a look at the car with my permission. He identified the problem within seconds and fixed it. One of the nicest workers I have EVER met. Great representative.

The need for a towing company never starts off as a happy occasion, but thanks to Santa Fe Towing, mine ended exceptionally well. The rear axle of the Jeep Wrangler I was driving was resting on a concrete curb and one wheel was suspended over a culvert. We called AAA, and someone from Santa Fe arrived 15 minutes later (20 minutes faster than expected). The driver was reassuring, professional, careful, and very quick. He spent a couple of minutes figuring out how to handle the situation without causing any damage to the concrete or the car, then safely lifted the Jeep back up onto the driveway.
The service was stellar. I don’t live in Albuquerque, so as long as I can make it to the airport tomorrow without mishap, I won’t be a repeat customer, but if you need a tow (or other roadside assistance), I wish you the same positive experience with Santa Fe Towing that I had.

We got stuck on an undeveloped road while chasing a hot air balloon. We called Geico and they refused to come since we were too far from paved road.
AAA was called and a guy from Armando Towing came out to assess the situation. Unfortunately he couldn’t tow us but instead helped us move our balloon trailer back in the right direction which simply took a bunch of muscle power. He could have simply said good luck and left us without a solution but he actually went above and beyond the call of duty and gave us direction and pitched in a ton of muscles to move the trailer off the sand.
Kudos to Armando Towing for helping out even when he couldn’t really give us a tow.
Highly recommended.

If Santa Fe Tow is coming your way, know that you’re in very good hands.
My brief professional admission: I worked for AAA, the Auto Club, for four years. As a partner of the emergency roadside business, I got to know Santa Fe Tow and the owner, Armando Beltran. During that time I found the company to be exceedingly professional and fair, the drivers friendly and knowledgeable, the equipment top-​notch, and the response times the best in the city. Since then, this company has expanded to service the entire metro area (save Rio Rancho) and last week they found me stranded near Lomas and Wyoming, and they didn’t disappoint.
Simply put: go with these guys. If you don’t have a AAA membership, call ‘em anyway. They’re above the corporate line. By this I mean they’ll work with you to find the best option for your stranded vehicle, be it a shot battery, a quick fix for your lockout, flat tire, a tow to your favorite mechanic or a comprehensive discussion about the next move for your transport of choice. Founded in Santa Fe, they’re in the Duke City for good reason: they’re the best. Reasonable prices and down home customer service make Santa Fe Tow the choice for we who depend on our vehicles, which basically covers, well… all of us.