No Worries Auto Repair

Unethical. I took my car to have an oil change and fix a falling engine undercover. The guy calls me 4 times throughout the day telling me I have more items that need to be addressed which the total came out to be about $ 5k for a 15 year old Volkswagan Jetta. I said okay to 3k (after the 3^rd call), but after he kept calling and increasing the price now up to $ 5k I sensed that this person was just trying to get money and had lost all my trust. I said stop all the work and just price me for what you’ve done; he says he’s taken the front tires off and was about to do the brakes. I said put the tires back on and forget the brakes but go ahead and charge for the time if you need to. I’m pretty upset at this point. When I get to the shop, I’m trying to be civil but this guy starts off with «hahaha, I was fighting with this engineer all day about pricing. They sure are stingy.» 1 — I wasn’t even haggling 2 — what does my profession have to do with whether I want to pay. And then this guy kept nagging me about why I wanted the work stopped, I wanted to polite and breft and said if I have to shell out $ 5k for repairs I might as well start looking for a new car that’s more reliable. He then says «Oh so are you going to get a Mercedes then? Or maybe a BMW?» Obviously I can’t afford that if I can’t pay for 5k on my car…
So all in all, I pay $ 250 for an oil change, a fix-​up for the hanging engine undercover, brake light replacement.
A month later, the hanging engine undercover comes off and then the oil cover is hanging off. I take it to another mechanic and they tell me that the screws weren’t tightened on for the oil and the cover that’s why it fell the way it did. Thanks– I hope that $ 250 was worth it.
EDIT — Also looks like my review on
got removed… I didn’t realize this could happen. I have the email confirmation that it was submitted and her response. The 4 stars that surecritic gives that company is inflated and incorrect. The owner keeps pretty good tabs on these reviews. If only she were that way with how the shop ran.
This was her response from surecritic:
I truly apologize for any comments that the Service Writer made that were unprofessional.
Our rates are average for the same type of shop and we work with customers to help them fit the repairs into their budgets. We are a Certified Repair Auto Repair shop with a Nationwide 12,000 miles or 1 year warranty and our Techs are ASE Certified Master Techs. Thank you for your business and comments and we will work on our end to be more professional.
Mary Korch
Owner
(505)255−0602

No worries has gained my confidence back. I was called back regarding my brake light quote and invited to come back in. Being in the customer service business myself mistakes do happen and I was probably a big too harsh on No worries. I dropped my car off this morning at 745am and it was ready to pick up by 930am. The quote to fix my brake lights was fair and was fixed immediately. They also fixed one of my seat belt buckles. I plan on taking my car back in next week to get a belt replaced. At this point I would recommend No Worries Auto care.

I took my car in for an oil leak when it was Nob Hill Automotive Care. During the course of them attempting to fix my oil leak, the business was sold to the current woman who now calls it «No Worries». All the staff and mechanics stayed with the business, they just have a new name and new owner. My car started with an oil leak problem and it became worse! My car was worked on during both ownerships and it never got fixed! When I asked for a refund for the part of my bill associated with the oil leak both owners told me I was out of luck and the new woman owner simply hung up the phone on me while trying to explain my reasons why I thought I deserved a refund.
This auto garage is terrible and the new owner is rude! They are too small to do anything in a timely manner.
Please beware of this place as the new owner treats the clients very badly and only cares about making money and not about treating people with respect or doing honorable business.