Mastercraft Automotive

Mastercraft Automotive? There’s nothing «Master» about them. I went to them because my Uncle recommended them, but let me tell you, I will not be doing any recommending of this place — it stops with me. I went in early on a Monday morning because my check engine light was on (diagnostics code P0420), and I needed to fix the problem in order to pass my emissions test. AutoZone told me the code referred to either an exhaust leak or a problem with my catalytic converter. So, I went in and told the mechanic my problem. Frank and the other guys seemed nice and took a look at my car. I was told it was not an exhaust leak but that I needed to replace my catalytic converter. And then this is the point when I started to notice something untrustworthy about this place. It seemed like they didn’t really know what they were doing or much about the kind of catalytic converter my 2002 Toyota Camry had. They kept saying they couldn’t figure out if it had 2 or 3, and they had to look it up and talk back and forth for a while about which part it was they needed. But, I really don’t know much about cars myself, so I thought maybe it was just more complicated than I would have thought. Anyways, they decided on which part to order and said that it would be in the next day at 10am. I was quoted an estimate of about $ 530 ($ 300 or so for the part, $ 190 or so for labor, and $ 37 for taxes). So, I headed to work and planned on coming in early the next day to drop it off. Later that day, I decided to do some research of my own to determine if that was a good estimate or not. As a female and young graduate student, I have to be extra careful so that I don’t get taken advantage of. Every review and testimony I read suggested that when it comes to the catalytic converter, you really want the genuine Toyota part, which runs about $ 800‑1200, while the crappy, short-​lasting aftermarket parts are around $ 300. So it concerned me that I was only quoted $ 300 for the part. To alleviate my concerns, I called the shop up and asked if it was a genuine Toyota part or an aftermarket part. Frank assured me that it was the genuine part and that it was coming straight from the Larry H. Miller Toyota dealership in town. I still thought this was weird that he could get the part for so little, but what do I know? So, Tuesday I came in at 8:30am and was told that Frank was out getting the part. I had a co-​worker take me to work, and then later I called to check on the status of my car. Around 10:30am, Frank called and told me the part still hadn’t come in, so they couldn’t fix it until Wednesday now. I was upset, mostly because I didn’t want to keep inconveniencing my co-​workers, but I also just wanted my car fixed. Anyways, to make it easier, I just kept my car in the shop overnight, and Frank graciously offered to store it in the garage for me. Wednesday came around, and I called after lunch to check on the status of my car. What happened now? But of course, they inadvertently ordered the wrong part! Apparently some number mix up or some bullshit. But alas, Frank assured me they would correct this and order the correct part. He called later to say that the part was in Kansas, and it wouldn’t arrive until Friday morning. I didn’t want to keep inconveniencing my co-​workers, so I told him I’d pick up my car up and bring it back on Saturday morning. When I got there on Saturday, Frank told me that he wouldn’t be able to fix it because his main mechanic who had all the tools was out sick. He then later changed the story to say that the mechanic was taking care of his mother. Which was it? Anyways, that doesn’t matter, the point is, I kept receiving the run-​around from these incompetent idiots, and so I left and decided to go somewhere else. I DO NOT RECOMMEND MASTERCRAFT AUTOMOTIVE!!!