MVD Express

This is about the location on Paseo — NOT Menaul. But I’m guessing they’re nervous about what people would say about them and haven’t put up a Unilocal account. I took my daughter in there to go from her learner’s permit to her provisional — easy enough, right? We got a new employee, and I don’t blame her, but the employee who she had to go ask every step of the way should have stepped in and helped in live time. Two hours later we got the provisional. Basically, we trained the new employee and not MVD Express. I even wrote them to complain and no answer, not even a «thanks for the input and we’ll look into it.» Great customer service, don’t you think?

I was losing faith that I would ever be able to get a simple New Mexico ID card after a tireless search for the dreaded 2 proofs of address… I live with family for right now until I get settled in and currently have no bills in my name! Unwillingly flying under the radar sucks! Being new to the New Mexico experience I came here to this mvd to hopefully make my life a little easier. dMV’s are notorious for being stressful and I was already stressing so I thought I’d pay a little to ease the blow. The super friendly girl who helped me (sorry I forget your name, friendly girl) made it seem possible again, offering great tips on alternate documents, such good advice that I was able to become a legit citizen the very next day! Writing this review tonight since I just got my official ID card in the mail! Yay to painlessly completing boring errands!

They are inconsistent in their requirements. It’s not too difficult to provide a list of accepted documents. Instead they may require 2 or 3 trips because they gave you faulty info the first time. In a sector with growing competition there are certainly more competent choices.

Went in today for vehicle registration. They are very professional, friendly, and helpful as always. Recommended.

Every good misanthropist knows there is almost no better place to fuel their fire than the DMV. Take your number, settle back in an uncomfortable chair, and prepare to watch predominantly overweight, working class folk behave like poorly socialized chimpanzees. Nothing like an extended wait in a monotonous environment to bring out the best in humanity.
But I digress. I came in at 4:30 on a Tuesday to renew my license and I was out in 12 minutes. I was greeted promptly as I entered. My name was taken and subsequently flashed on a large monitor while I waited. The lady who assisted me was friendly and efficient. Their 30 dollar service charge is hardly a scam; I would pay twice as much and still consider it a value.
This quick and painless experience with anything DMV related has honestly caused me to reevaluate my world-​view. Might have to cruise by Walmart on my way home for a reality check. ..

Alright, so this is a supreme scam they have going here, but it is literally the only game in town if you are even partially employed or if you MIND being verbally abused (as you inevitably will after waiting HOURS at the regular MVD). The regular MVD is so completely awful (I am specifically referring to the field office on Juan Tabo and Menaul) that it makes one realize why our parents made those jokes about surly and stupid state employees. Although it cost us a whopping $ 60 in «convenience fees» to go to an MVD Express, it was well worth it after spending 2 ½ hours waiting at the MVD I mentioned earlier, being yelled at by a 70 year old Alzheimer’s patient (and yes, he was an employee) with whom we argued for 10 minutes that «yes, sir, that really is a Bill of Sale you have there in your quaking old hand. You can tell by the way it has BILL of SALE written across the top of it in an 18 point font, you foul old coot» that by golly there were a couple of snow flakes out there so he was not going to go do a VIN inspection (aka «take a quick glance it the VIN on your vehicle that is parked a whole 12 feet from the entrance over there») and we would have to come back another day and wait another 2 ½ hours. By that point, the $ 60 for a decent human being who could carry on a conversation without becoming confused and enraged seemed a small price to pay. So yeah, you should go here. In spades. Seriously, it is worth the ridiculous amount of money. Otherwise you will have to take a day off work, pay for the therapy to get rid of the memory, and potentially pay the bail money to get out of jail after going over the counter at MVD on Menaul and Juan Tabo. Or call me and I will help you make bail if you want to go for it. You have my full support.

You pay extra
MVD for the rich folks
But no lines for you
(Only in New Mexico would the department of motor vehicles choose an acronym that is the same as ‘major venereal disease.’ These ‘express’ MVDs aren’t even run by the regular MVD… they charge you extra for their service, but in turn you don’t have to wait for hours in line. The staff are horrible, mean folks… but wouldn’t you be horrible and mean if you had to work there? Recommended ONLY because the normal MVD takes so damn long.)

It was closed to re-​pave the parking lot. So…
I’ll review the other one way up Menaul in the 10 000 block, or was it the 1,000,000 block? Ok so this will be a semi-​scientific review:
I’ll start with 3 stars just to be fairish.
–2 stars because they were closed on a normal day.
+1 star because the place I’m reviewing was actually open.
+1 stars because believe it or not, they had excellent customer service.
–3 stars because they lied when they falsely advertised 15 minutes or less.
+1 star because I really had nothing better to do and who am I to be so picky?
+3 stars because the reason they were so behind and not sticking to their big promise was because this amputee vet from Nam was holding up the line causing a little bit of a scene and they never lost their cool and both parties ended up happy.
–5 stars to the old lady sitting next to me who made a wailing, moaning noise after only a 10 minute wait (I clocked the entire thing), but those stars don’t count so…
+1 star for the awesome A/​C
–1 star for the awesome A/​C (you know after 35 min. of it blowing right on you?)
So, we end up with 4 stars. 20 bucks for a copy of my impeccable driving record and they get 4 stars. Hmm, that doesn’t seem right so fuck ‘em, they get 1 more –1 for a grand total of 3 stars and those stars go directly to the employees to be paid out over the next 50 years and split 5 ways.