MVD Express

I give this place 3 stars based upon convenience. It is open until 6pm Mon-​Fri and open for a bit on Saturdays. Anyone who has gone to the regular MVD knows how inconvenient, busy, and understaffed they are.
I think this is a great concept having MVD expresses, however, if your staff isn’t knowledgable… It slows things down as well. If you are paying additional money, $ 26.89 a transaction, I would expect exceptional service. There seemed to be one main person that knew their stuff at this express off Paseo… The other 2 employees had to keep asking the 1 knowledgeable person questions and for help. Luckily I was here for something simple, otherwise I would have been a little concerned about having a novice working on it.

It’s too bad I have to give these people even one star.
I just had one of the worst customer service experiences of my life at this location. The staff at the Paseo branch is poorly trained, unresponsive and downright rude.
I spent more time trying to get a license plate at this MVD Express location than I would have at the state-​run facility. The employees had no clue what they were doing. They had to do the paperwork twice. And to add insult to injury, didn’t give me all the paperwork I paid for. So I had to leave work TWICE in one day to deal with this and it almost cost me my job.
Their «convenience» fee is a joke. They should call it an inconvenience fee.
They have permanently lost my business. If you go in there — prepare to have the employees «practice» on you.
You will find rude, uncaring, unprepared people who couldn’t care less if you are properly served.

Although you have to pay an extra $ 26 for every transaction, I still recommend this place if you work bankers hours (or even more hours than that in my case) — as they are open on the weekends. Plus, they get you in & out very quickly. The guy who helped us was nice, attentive, and even joked around a bit while we were waiting on him to process the paperwork.