Just Brakes

In my opinion it’s generally difficult to post an honest review of an establishment like this. I mean, you’re not there because you want to be, but because you need to be and when leaving, regardless of the required repair, you’ll be leaving lighter in the wallet. In addition, I’m the type of guy who tries do do as much of my own car maintenance as possible, and when I’m not able to, I’m already in a negative mood. So, how to be fair?
Well I knew I needed new front brakes, in fact, I had been procrastinating for quite some time in this regard. So naturally I can only blame myself for letting things get progressively worse. So hoping I could get away with only turning the rotors opposed replacing them, I was prepared to fork out big bucks just in case the latter was required. And sure as sh!@, my rotors needed to be replaced. Not only that, though, but one of my calipers was bad as well, which meant a complete front brake system rebuild.
OK, OK, after swallowing that pill I authorized the work and off I went about my business waiting for a call to pick up my truck later that day. The call came & everything was ready. Josh, the main guy, was pretty cool & let me use a 20 dollar coupon & threw in a free oil change. Here’s the glitch, after forking out nearly 800 bucks, one would think your vehicle would be returned in good, clean condition. Yes I realize this is a business of grease & grime, however, there should not be grease & oil all over my door handle & on the inside of the door.
What this tells me is the employees are not concerned with their customers’ personal belongings & there is no final inspection/​oversight of work performed. A personal touch and attention to detail goes a long way in my book, and unfortunately on this day, it was not provided.

For the sake of the Unilocal community I’ll keep it PG.
I came in to get squeaking brake drum fixed. I asked the guy to just fix the rear drum breaks, 30 minutes later he comes back with a list for everything wrong with my car (which I’m well aware of) I told him just the rear brakes. So he fixed the sqeaking, 2 hours later.
Don’t take his first price! He was going to charge me $ 500 to do it, I knew that was jacked up. So he makes a phone call and magically brings it down to $ 300.
So I leave, not too happy and then top the garbage I experienced my automatic brake system was destroyed.

I had to really think about this review for a few days in order to let it set in. I needed to change my brakes fast. I knew the rotors were probably done. Life gets in the way and sometimes it can be hard to find time. I hear the commercial for this place on the radio all the time. You know it. «We really do care.» So, I figured they would be ok to get the brakes done since they are a franchise and not some seedy mechanic shop. I get there and it looks like a seedy mechanic shop with a clever disguise. I had to go during the middle of the day. I work in an office, so I was dressed business casual. I called ahead of time and asked what the price range was for a standard brake change. They quoted me about $ 110. Not a bad deal. Brakes aren’t rocket science. I get there and they greet me and take my truck and lifted it up. The guy takes me to the back and shows me what is wrong. Side note: I know what’s wrong. I know what needs to be replaced. I don’t have time to do it myself. We run through it and then we go back to the front. He taps away a calculator and then shows me a quote. Brace yourself! In fact sit down! Over $ 1,000!!! I looked at this guy and told him he was crazy!
Let’s stop there for a minute. Clearly this guy was trying to rip me off. He sees some guy in a suit and thinks I don’t know anything about auto repair.
The soon realizes that I’m not a sucker. This is where I am torn. He was actually kind of cool about it. I said, «What about the $ 109 price?» I knew the rotors needed to be replaced. He said if I bought my own rotors he would replace it. Whack save over $ 100 on the rotors. Here is where I’m pissed. I had to haggle price with this clown! What if I didn’t know about brakes, then what? I would of have paid over a $ 1000 for a simple brake job.
The moral of this story. Find someone you can trust. Don’t get your brakes at a shop like this. If you don’t know about auto repair bring a friend. Don’t show up in a suit when you have to get a quote for brakes. In the end Just brakes Doesn’t Really Care about you. This is just a guy in a shop that will rip you off! I gave him an extra star because he was cool about giving me a reasonable price after I had to make a deal! Cheers!

brakes starting to squeak, pulled in on Saturday for service…
asked if they took personal checks and they said they had stopped doing that some time ago…
so left with squeaking brakes…
checked website for this store to make an appointment and it says personal checks accepted with proper id (have a ton of that, lol)
not a fan, would give zero stars if I could…
update your website… will be taking my business elsewhere…