Hyatt Regency Albuquerque

Low end of the charts as far as Hyatt is concerned. Terrible service! Housekeeping came at 3:45 to make up the room. I asked if they could come back at 4:15 — they never did — then no answer at housekeeping. Awful room service — club sandwich was hard as a rock and indelible.

On Friday nights they have an excellent Swing band playing in the atrium. It’s the perfect place to get a drink or food, dance, and enjoy the music. Highly Recommended! Thank you to the Hyatt for sponsoring such a great event!

First, let me say this hotel was a bargain at $ 100/​night. It is however, a bit of an aging beauty. We burned a Hyatt Suite upgrade on this because it was about to expire. Got a nice two room suite — well laid out and nicely decorated if a bit worn. Pretty view of the Sandias from the room. Super Hyatt bed and the nice Regency quality amenities.
The main problem I see with this Hyatt is they aren’t busy. And, sometimes when a place isn’t busy people get kind of complacent. Most Hyatt Regency properties are really well run. The staff is generally pretty darn good. Sharp, attentive, willing. While we did meet a few at this property that were like that, many really just looked bored and weren’t interested in doing much at all. I know we are spoiled — as long time Diamonds we usually get at least a welcome note in the room. some recognition of our loyalty. Here, that really wasn’t the case. It isn’t that the staff wasn’t nice — they just really didn’t seem to care about much. I guess in a nearly empty hotel at a bargain rate there really isn’t much incentive to be on your best. But, it is a bit of a shame. Two days out of 3 our room was not serviced. We removed the do not disturb sign after returning from breakfast (10 ish) so there was plenty of time for the room to have done the room. It wasn’t a huge deal, I could have called down to have it serviced, but it does speak to a lack of attention.
I would stay here again if in Albuquerque — mainly because it is a cheap price for a Hyatt night towards Diamond.

For such an awesome deal I am having a wonderful stay. too bad it’s only one night for business. The restaurant downstairs also serves the most awesome food! Hope to be back for pleasure!

Not quite the Hyatt experience you expect… Out dated rooms — lukewarm/​cold shower — the hall ways look like a prison. Restaurant was ok.

Enjoyed my stay at the Hyatt. The hotel is tastefully decorated in a modern Art Deco style and I was pleasantly surprised to see a fully operational Starbucks on the premises. My room was clean, very spacious and comfortable. On my last night, I visited the hotel restaurant and bar, Forque. I look forward to staying at this hotel again on my next visit.

Room stay was not as expected. Our thermostat had its share of problems along with the shower. I always stay at Hyatt and I was disappointed. I will make a mental note and stay at the uptown location next visit.

This is a very nice hotel in many ways, but it lacks a few very common amenities that other hotels in its class usually offer. It’s big, clean, and comfortable, but there is no exhaust ventilation in the bathroom. There is no magnifying mirror. There is no refrigerator or minibar. There are no USB ports to charge your devices. Aside from these shortcomings, I’d stay there again.

Unfortunately, not what I expected from a Hyatt. Upon our arrival the lobby was impressive, large with shops and a very pleasant receptionist.
Because I requested a lower floor our room faced the pool which was okay if you want to keep your drapes closed.
There was a white powder along the baseboards, not sure if it was a bug repellent or carpet cleaner. Aside from that the room was clean with no evidence of bugs. The bed had only white sheets and no coverlet like most hotels. The décor is rather bland.
The bathroom was large and stocked with the usual amenities, however there was only one roll of toilet tissue and just enough linen to make you really want to conserve.
Room service seems really over priced. If I pay $ 8.50 for a plate of six cookies I’m really expecting extraordinary. Instead we received a large plate with six unremarkable cookies and a raspberry on a dollop of chocolate sauce.
Although the staff is friendly and helpful and the accommodations are clean don’t expect the amenities that most hotels offer nowadays. There is no complimentary breakfast, no mini fridge or microwave. There is however a coffee maker and Starbucks coffee, which earns this review an extra star.

Rooms are clean and a descent hotel everything you’d expect at a Hyatt! The valet and bell guys were really informative for a good place to eat and it is quiet.

The hotel was nice and the room was very clean. We recieved a military discount and they gave us a corner room on the 3^rd floor. The roof blocked our view. The maid service was good. The only things I didn’t like about this hotel is that the staff seemed pre-​occupied at the front desk. The check-​in/​parking process is quite confusing. It seemed like they purposely give you vague directions if you choose to self-​park as opposed to valet. The restaurant and bar are dead on both friday and saturday nights. Other than that, the hotel has a great location and is within walking distance to several eateries and bars. Overall, I am not super impressed, but it was well worth the discount rate.

Well it’s a Hyatt so the service was pretty top notch. From the doorman to the maid everyone cared about our comfort. I particularly liked how the front desk had a map of the running trails and fruit water for those wanting to take advantage of the beautiful weather for a little exercise.
Amenities: everything you’d expect from a high class hotel. Nice outdoor pool and hot tub but the weather limited its use. Exercise room was excellent with a free weights, machines, treadmills, ellipticals, yoga matted station, full locker rooms and more. The restaurant was also quite good with a fresh healthy breakfast buffet and menu items. Although we didn’t try the lunch, dinner or room service the menu and food moving to other tables looked pretty good too. My only complaint is having to pay for city parking without to much of a discount from the standard rates?
Room: comfy beds and soft pillows with a Great view of both the downtown square and the Sandia mountains.
Overall: Great hotel but not 5 Star yet. Still if you’re going to be staying in downtown ABQ and don’t mind the price of a Hyatt or similar quality hotel this is a great pick.

The only reason they’re getting 1 stars is because the view from the room was nice. I am driving across country to Georgia and I decided to stay at the Hyatt in New Mexico since I heard good reviews and they have «continental breakfast». However I had made sure I told them I have 3 ADULTS so I need 3 breakfasts covered. Well guess what? I almost got charged $ 30 FOR A BREAKFAST that should have been covered!!! I talked to the manager and the only thing he did was take $ 10. I was STILL paying $ 20 for something that SHOULD’VE BEEN COVERED. I even called the next 2 Hyatts im staying at which is Oklahoma city and Memphis to make sure they have my info corrext and BOTH hotels said that the breakfast shouldve been covered. THEN the A/​C in the room is controlled by a main A/​C control in the hallway! what the heck?! It was so unbelievably hot even after I called the front desk! Then the bathrooms in the restaurant down stairs were filthy. I am VERY disappointed in this Hyatt and I will never stay in this hyatt ever again.

The resturaunt in the Hyatt has one of the best Ribeye Steak I have had– 16 oz— throw in chipotle chocolate cake— BAZINGA

Hyatt Regency is a beautiful hotel, and although it was described by one of the reviewer as being like an aging beauty queen who has seen better days, I think there are plenty more great days left for this timelessly beautiful hotel.
The rooms are spacious and well equipped with top-​notched amenities, and the view of the Sandia Mountains is, as everyone have mentioned, spectacular.
The best part of our stay at Hyatt Regency was the staff, and how welcoming, friendly and helpful they were from the moment we checked in.
The only downside is $ ¹⁶⁄₂₀ parking fee, which is a bit excessive considering this is Albuquerque, and there are quite a few great hotels that offer free parking. Also, for being an upscale hotel, esp. one that charges a hefty sum for valet, it had a rather sad and inefficient valet service, a young man who didn’t seem to know what he was doing … a word of advice, valet should open the passenger door first, especially if there’s a lady sitting on that side.
Other than these few issues, we had a great stay at Hyatt Regency, and will definitely keep it in mind for our next trip to ABQ.

I’m torn! This is an awesome Hyatt property. From the second I got into the lobby, I was so excited to stay here.
The front desk: Awesome!
The location: Amazing, right downtown near a lot of the things I planned for my visit.
The room: Very comfortable, clean, and spacious (a king room).
Housekeeping: Generous, helpful, and accommodating.
I agree the parking situation here is HORRIFIC. For one, NOT enough room. Second, plain inconsistency. No one in the parking area knew the true cost of parking per hour (first, they said per hour, then, per 20 minutes). When the parking attendant told my boyfriend we could get a daily parking pass ($ 16) because I was staying at Hyatt, I went to the front to ask if we could. Since my reservation was for 3 nights, it would be more cost-​effective to do that. Hyatt said my boyfriend could not obtain one because he was not on the reservation. Two conficting messages, one huge inconvenience.
Three stars because of lack of communication from Hyatt to their parking vendor, and vice versa. I’m pretty confident if Hyatt owned the service downstairs, it would be a bit more consistent with the service upstairs. Another alternative is that Hyatt ABQ simply put parking machines which are completely fair and explicit in cost to their guests. While my room was fantastic (and ABQ is AWESOME), the interactions with parking attendants downstairs were gruesome. Like many here, I highly doubt I will stay at this property again.
Hopefully management decides to rectify this as it is a grave issue and is turning off fellow patrons.

Not enough parking!!! Less than 70 spaces for a 15 floor hotel in one tiny lot beneath the hotel. Staff was not helpful at all, unless making up excuses is helpful. Said they usually serve people who fly in… not guests who drive here… It is nowhere near the airport. They told us they arent prepared for many guests. It was damaged in their deck.
Staff is not trained in doing anything but pointingtheir fingers at each other and blaming everyone else.
Told my corporate host who said they will never use thus property again because of the many complaints received about this issue. Every other hotel seems to gave ample parking space for their guests. Stay somewhere else!!!

Let me start by saying if you have the luxury to spend your money, the this is the place for you.
I booked this the Hyatt through Hotwire and it was a great deal, $ 68/​night and we felt like we hit the jackpot! But really we hit rock bottom.
* We got there to check in and to park in the underground garage is $ 16 per night or to have a valet do it, $ 20.
* the front desk was friendly. there is $ 50 fee when you stay which I don’t get and never encountered. But she did say it will be refunded back to my card within 3 – 5 business days. Wtf?
* we booked two beds and it was 2 full size beds. Not big enough when there was 4 of us! Fortunately there was a pull out couch! Hallelu. My bed is comfy but the other bed caved in, almost looked like it was folded. The room was awesomely large! And large windows, loved it.
* there was a freaking nail sticking out from the carpet!
* mostly, you have to pay for everything, $ 5 water bottle in room. I hid it so my friends wouldn’t drink it.
* $ 2.50 wifi for 15 mins, $ 9.99 all day wifi and $ 50 all week wifi. It just doesn’t add up! We were very desperate so we gave in and charge wifi. They’re full of surprises; wifi is only good per device! Wtf?! If you want wifi on your phone, tablet and laptop it will be $ 10 each. But the lobby has free wifi. Do they realize how much America needs wifi?! Can I sleep in the lobby?
* pool and gym were amazing. But attracts bees, nasty.
* no free breakfast, just overpriced room service.
No thank you Hyatt, I will stay somewhere else, motel 6 sounded so much better! And will not book with hotwire, biggest mistake.
But the staff were great. Helpful and understandable.

I really wanted to give them a 3.5 rating, but I guess you can’t do half stars on the app.
The hotel is clean and nicely decorated. When we checked in they were very busy with a wedding and a convention and they did not have enough staff on the front drive or the registration desk. We handled our own bags since we could not find a bellman.
Our room was nice, spacious and clean. The Wifi didn’t work very well at all.
The surrounding area is under construction so don’t try to walk around like we did. We looked for a restaurant and could not find a kid friendly sit down restaurant and ended up back at the hotel to eat. The hotel restaurant was not open yet for dinner, so we ate at the bar. The service was slow, but the food was pretty good.

I stayed at this Hyatt Regency Albuquerque on business. The room was nice and clean. I see on Unilocal reviews that they used to not have a coffee maker in their room and they fixed that by placing coffee makers. The problem is I had no where to actually plug in the coffee maker except the bathroom. And the coffee maker was broken anyways. Ultimate fail I must say. I would save my money and stay somewhere else better for a better price.