The Home Depot

I am here sometimes multiple times a day for work. Today we came for fun.
I have known of these kid’s workshops for quite sometime but always forget to come.
We had so much fun.
K got an apron and a kit to build a football game.
There were about 40 kids and 40 adults.
It was set in the garden area, and there was plenty of room.
Hammers, buckets, brushes, nails, paint. Everything you need for an hour of fun.
Best of all it was free.
Your child keeps the apron and gets a pin when the project is complete. Bring the apron jack every time and collect pins.
We will definitely be back!

Great customer service! Bob and Carlos came by to unstack and restack my washer and dryer. They were very funny and friendly. It was like being entertained while getting my things fixed. They also noticed the water wasn’t set up to my fridge because the washer and dryer was in the way. Since they had them pulled out they figured why not take care of that for me. Talk about going above and beyond. These guys were great! So glad they work for Home Depot and took care of me. Thanks gentlemen I appreciate you!

First time at this store and definitely my last. The employees at this location seemed to be ignoring me and other costumers throughout the store. I struggled to find the tools i needed and no one seemed to want to help me. After searching the store i finally find a worker who said he will send someone to help me in the area i needed. After waiting 15 minutes i finally decided to take my business somewhere else

Waited fifteen minutes at the key counter. I watched at least 6 employees walk by and not one asked if I needed help. Finally, someone comes to help, but he is incapable of helping me. I am disgusted with the lack of customer service at this location.

One of the older Home Depots (oldest?) in town. It’s aged and a bit run down but still serves its purpose. Friendly staff, as with every Depot. A very centralized location, but a bit awkward to get in and out of because of the weird ass Renaissance road layout.

I often order what I need off ebates so I can take advantage of cash back, and unfortunately the disappointing thing about Home Depot, is the wait times for online orders.
This particular time there was a woman in front of me who had walked up shortly before I did. Someone was being assisted in special orders which is the counter adjacent to the order pick up desk. An employee looked up and walked off, not acknowledging either one of us. She busied herself, basically doing nothing, until someone came with a return.
The woman and I started speaking about how customer service has become a lost art. Apparently the man at the desk who had been diligently helping customers overhear us. When I was finally assisted, about 20 minutes later, he commented that I should go online and write a review about how horrible the customer service was. Obviously he was being facetious but I didn’t understand since he knew we were not speaking of his customer service.
At any rate, the customer service does suck here. We go weekly to pick up things and no one ever seems to know where anything is and you do have to wait a ridiculous amount if time to be helped.
I’m sorry to say that you won’t be treated any better at other area home improvement stores. So just take your best shot and hope for someone with a brain and manners.

If you didn’t know, this place is a hardware store. (I only state the obvious, because names are sometimes deceptive). The Renaissance Blvd location is a ways to travel from the foothills, but I thought it was worth the drive. Employees were friendly, store was set-​up in a logical manner, and I could easily «get-​in and get-​out» with a small purchase.
I have not used their lumber slicing expertise or installation services (yet), but expect it to be speedy and courteous like other stores I have shopped at.
Bottom Line: great hardware store, and this location has been the best one in ABQ so far.

This is my favorite location in town. I guess that’s not saying much but the staff here seems less pushy and more laid back. None of them are any more knowledgeable than any other but they don’t seem to try to BS you. Hardware stores definitely aren’t what they use to be but this one kind feels nostalgic.

I really like that returns are easy and hassle free. The past two times I went here I had great help! Seriously, multiply employees searching with me, explaining to me, and helping me for a long time. I’m a little of a fish out of water in this store.

I could get lost in here for hours. I can find all the supplies I need in one place. A rug to replace the one my dogs destroyed, goggles for cutting onions (yes-​it works), drawer pulls to update my old cabinets, and tomato plants. Going to start on my bathroom reno (first big project) soon and will be stopping at Home Depot even more. Super excited with my new DeWalt power drill! Thanks to the employees that always help me out.

I’m here a lot and I’ve come to realize, that I like Home Depot better than Lowes. They have more selection and their website is more user friendly than Lowes. Friendly employees always willing to help and answer questions. The Renaissance location is the best so far.

Well, Home Depot finally did it…
They pissed me off enough to never come back.
8AM — I walked into the store, selected some plywood, and 2 by 12s for a project.
I had an «associate» help me pull the plywood. I asked if he could cut the wood for me. He said he would call the guy that runs the saw.
8:11– I got tired of waiting by the saw, and found two guys wandering down an aisle. I asked one to get the guy with the saw. He said «I am the guy that runs the saw, but I am busy pulling an order for a customer — I’ll be right there».
8:30 — I went to the cashier and asked to speak with a manager — I need help getting some wood cut — he called someone «he will be right there sir».
8:45 —- I went back to the same cashier, and said — «this time, I want to speak with the manager» — «the guy that can cut the wood IS the manager»
«GREAT — when he comes, see if he can MANAGE to find someone to put away that cart full of wood, that has been sitting in front of the saw for the last half hour»
Note to managers — never create an issue in which only one guy can help a customer. When you find yourself in that position, designate a minion to take-​over the non-​essential duties that the essential employee is doing. NEVER EVER EVER tell a customer that you are busy helping a «REAL CUSTOMER». If a customer has to ask to speak with a manager, you have already failed.
When I walked in, I was the only person in the place (me and 30 people walking around with coffee in orange vests). When I walked out, the parking lot was full. The old guy with the Lincoln Town Car was so happy to see me pulling out of a parking place right in front.
To add icing to the cake — after 45 minutes of standing around (being ignored) in the back of Home Depot, I got into my empty truck to drive away. Someone had stolen the bucket of bungee cords that I needed to tie down the wood.
I gave the $ 264.00 to another place.
I never spend less than $ 100 a week at that Home Depot, but as is clearly evidenced here… NEVER IS A LONG TIME.

I frequent this location since it’s near my office. Occationally, I use the restroom during the visit. Unfortunately, every single time, it has been a complete mess and consistantly smelly. The employees are usually helpful in locating items and have enen offered tips.

I have been a Lowes customer for a few years. It was just where we went. Recently, we needed to rent a rototiller on Easter Sunday. Our go-​to tool rental place was closed, so we hit up Home Depot. They were nice enough and helpful when we were renting the tiller, but a bit less attentive when my husband returned it the next day.
We also picked up a few plumbing supplies for the sprinklers — a word of warning: if you pick up something without a scannable barcode, they will call someone and hunt it down even if its a 39 cent piece of PVC. This definitely slowed us down! We eventually got what we needed and were on our way.
I went back yesterday for some soil for the raised garden beds. Home Depot was less crowded and less chaotic than Lowes (I stopped there 20 minutes before for some mulch). Mike in the gardening center helped me load my 4 honeysuckles and 8 bags of dirt into my car. He was fast and friendly! Definitely made for a great experience and has made me a Home Depot convert!

Conveniently located, but not my favorite HD. Well stocked garden department, particularly early in the season. Restrooms are often in need of cleaning.