Garcia Automotive Group

NEVER BUY A CAR FROM THEM!
I am not one to write a bad review, but I had a great sales person and was looking at buying a Honda Pilot. I have done my research and looked at several SUV’s. I know I was getting more bells and whistles with the Pilot. They even had the car color I was looking at buying. My sales person had to leave and he left me with the General Manager. After a little bit of conversation he proceeded to put down my profession and was totally disrespectful and un professional. One should not judge a book by its cover. Very disappointed in the treatment. I was most likely going to make a purchase that day, but will now take my business elsewhere.

I wish I had read these reviews before trying to buy a vehicle from this dealership. All my cars have been Hondas, except one, and they are great cars! I was looking for a new Honda and I was contacted by Toby Garcia. I signed a contract and was waiting for the car but had not received an update by the date the contract expired. Toby had been cordial and cooperative initially until I called to find the status of the vehicle. I had gone for a test drive at a closer Honda dealer and really liked the model ordered. When I called and asked about the status of the car, alluding to having taken a test drive, Toby started screaming over me, ranting like a lunatic, accusing me of all sorts of things, erroneously, and finally hung up on me. I have never had a buying experience like that, anywhere, and cancelled my contract, in writing. I bought a Honda that week, elsewhere with all the bells and whistles, at a much lower cost than I was offered at Garcia’s for a model with fewer features. The sales experience and service at the dealershiip where I bought the car was exemplary; what I had come to expect from Honda. When I relayed my experience to some other people they commented, like these Unilocal reviews, that they had had similar problems and had heard similar stories. I know Hondas «sell themselves» but buying a new car should be fun and there are too many great Honda dealerships to waste your time and hard-​earned money on out-​of-​control sales people.

I do not advise ever giving Garcia Honda a deposit or ordering a car from them. Their «waiting list» agreement has no provision for you, the customer, to cancel the agreement prior to the time period during which they say they will get your car. If you do try to cancel the agreement, they will promptly charge the deposit to your credit card (if they don’t yet have your deposit) and refuse to give it back. I wanted an Accord Hybrid and signed their agreement to be put on their waiting list. After more than two weeks, they still had not charged the deposit to my card, so I contacted Tony Garcia and asked him to please take me off the waiting list. He promptly charged my card, refused to refund it and then told me he was sending my information to his attorney! He told me that I could not cancel the agreement. In my opinion, this guy is completely immoral and brain-​dead. The agreement did say that after 6 – 8 weeks, if they had not notified me that a car was available, I could cancel in writing. That is exactly what I did, via email, fax and voice mail message left on Tony’s phone (during business hours). I got NO response whatsoever and no refund from them. Since I was still within the time limits of my visa to file a dispute, that’s exactly what I did and visa refunded my money. It is sweet to be able to one-​up an idiot.

Went to Garcia Honda to purchase a Honda Accord Hybrid Touring. Had a very bad experience dealing with the store manager Monica. After finally agreeing on the price and signing the deal, when I was driving home to get the car tittle from my trade in, she called me backing out on the deal alleging that she felt under pressure by me. When I went back to the dealership to get my down payment back, I was treated with such «indifference»… I was a returning customer since I bought my previous Honda with them.
Anyway, I did a search on dealerships out of state and drove to El Paso to buy my touring. I got SUCH A BETTER DEAL. I ended up saving U$ 2,000 dollars and for driving to El Paso, Hudolf Honda gave me 3 years of FREE oil changes and road side assistance anywhere in the States.
Part of my savings, U$ 1,000 was an incentive discount that Honda is giving to us BUYERS and it was NEVER offered to me at Garcia Honda. I’ll never buy a car from Garcia Honda ever again!

I had a good experience with Garcia Honda. Lawren Harrison was my salesperson. She was knowledgeable (and when she didn’t know something, she said so); picked me up from the body shop and saw to my every need or question. Monica O’Malley, the sales manager was equally attentive; Nick in finance was fast and efficient. Considering a month ago, I was not planning to lease a car, much less walk into a dealership, I thought I made a good decision to go to Garcia.

This dealership is only getting two stars, and that’s because I actually like my vehicle and they were also friendly the day I was in there to purchase/​lease. Once the car was mine and I had questions, I was pretty much ignored.
I had several questions a few weeks later, as I had not received my license plate or a welcome letter/​first statement in the mail. This was very concerning to me because my temp license plate was about to expire and I didn’t want to get pulled over. I was also concerned about getting a late fee or missing my first payment. I emailed asking about this and I got a response saying that those things would be mailed to me.
Another couple of weeks passed by and I called and emailed again multiple times with no response. I left multiple (kind) voicemails stating that it was an urgent matter and still no response. I finally went into the dealership to get another temp license plate. While I was there I asked again if there was someone who I could speak to regarding my license plate and my first bill. I got the same response — «It will be mailed to you.» It’s like they were trying to get me out of there as quickly as possible. It was like a «We already have you locked in, who cares?» kind of attitude. The worst part is I saw my financial advisor walk by and I smiled and waived because I thought I’d be able to speak with him. NOPE. He looked away and started walking faster and completely ignored me.
Today, I got a call from Financial Honda regarding a late payment. Let’s just say that I had the late fee waived. Turns out, they didn’t have a correct address for me. This could have easily been prevented if someone was willing to take five minutes out of their day and check my paper work to see why I hadn’t received anything yet. I love my new Honda, but I totally regret leasing from Garcia Honda. Never again, as their customer service is not professional. Keep in mind that I also work with people and some would call me a pushover because I am so nice. It takes A LOT to make me upset, and this definitely pushed me over my threshold of what I can handle.

I just recently purchased a Honda Accord from Garcia Honda… Hands down the BEST customer service and buying experience I have EVER had… our salesman Manuel Lopez was very professional and made the entire process fun and easy… He went above and beyond to ensure our satisfaction… THANK YOU GARCIA HONDA!

We purchased a new Honda Odyssey minivan there last year. We were expecting the worst, you know, the typical car sales experience, but were pleasantly surprised. We got a great price with no hassles, and received professional courteous service. We did a lot of research before we went there on prices and features, so maybe being informed helps you get a better deal. We continue using them for our service (also pleased with that), and would not hesitate to buy from again.

I was interested in purchasing a car from Garcia Honda. Staff was friendly and personable. I dealt with Ron Lentkowski and to a lesser extent a female sales manager who was very nice to me. When I visited my intent was to look at some hondas on the lot and get an idea of their features etc. I was shown a civic and test drove the car but not before foolishly giving my email address and phone number (I know… dumb). I went on a thursday and before I could drive home not ten minutes away I had a phone call, voicemail, and email. This pattern continued every single day for the next 10 days. I politely asked on the phone and via email three times to stop calling or emailing that I would go buy a car when I had my next paycheck. Ron called and emailed incessantly anyway. It got to the point where, not only did I not want to purchase a car from garcia… but i didn’t want to purchase a car any more in general. I’d also visited three other dealerships and test drove cars. Not one salesman aside from Ron pestered me that way. Overall a really uncomfortable experience. Again, the staff is nice but pestering was completely out of hand. I ended up purchasing a car elsewhere.

Took a test drive here and didn’t buy the car because I thought I may be doing a military move soon. I came back about two months later ready to buy and they refused to allow me a test drive! They said they didn’t think I was serious so they expected me to purchase the car to «prove I was serious». The sales staff was rude and handed me off several times. Toby Garcia actually said to me that he is not convinced I know what I want. This after having bought 2 new cars from them in the past. I will never return to this dealer.

Attempted to negotiate a deal over the Internet with Toby Garcia, the brother of the owner. Here is the copied email response I received at the beginning of our conversation:
«being that you work for wells fargo im assuming that you have done the math and you are aware that you trying to purchase the vehicle well below dealer cost and that is why you have not found a dealer willing to „let you take a civic off their hands“ at your terms.
the pheonix area is extremely competitive and im sure that you will find a vehicle in your area without having to travel to NM.»
Pretty disgusting that the owner’s brother speaks this way to a prospective buyer. I guess they don’t want my business!

Wow! I’m super surprised by all the one and two stars. We bought our car from here and got a great deal, thanks to my savings-​savvy husband. He loves buying cars and does a great job negotiating. We got an awesome warranty on the car, too. I’ve gone in for several oil changes and haven’t had any issues. Everyone has always been friendly and helpful. The waiting area is comfortable. I like the fact that you can see the mechanics working on your car and the strong coffee they have is a nice plus!

First things first, I love my new (to me) car and the salesman I dealt with, Brent, was very helpful. My only complaint and it’s a big one has to do with the cleaning of the car. When I test drove my vehicle, it had just been traded in and had not yet been cleaned out or detailed in the slightest. I was told that if I left it there over the weekend they would do the oil change, detail the car, and clean it up for me! Well, the oil was changed and they vacuumed, but other than that… wow…what a mess. There was trash left in all of the compartments which included three razor blades. Yes, people, razor blades!!! I have two little kids who were exploring the new car who found them! Seriously?! They offered to give me a full tank of gas or clean it properly for me, but I’ve already cleaned it out and it would take me a tank of gas to get there. I would rather just move on.

Stay away from this dealership!!!
Okay so we don’t buy new cars too often and we keep our cars a long time so I wanted a Honda since they are reliable. We had the worst experience ever received by Garcia (manager, finance director and 2 sales people).
Two months before we could actually buy the Honda they told us the lowest they could go on the vehicle, great! Anyway we went back to make our purchase and they had some outrageous price on the vehicle. They really mess with you there, you talk to about 4 different people (it was a circus side show). I don’t think I ever have given a business 1 star and I am pretty nice about things but the way they behaved (unprofessional) and they are not trustworthy; they deserve no stars.
Anyway, here is a TIP on Car shopping!!! Do your research!!! We used Consumer Reports and then entered in our email to receive Online Pricing for dealers within 500 miles and they give you a Price on the vehicle and you know what model you will be getting and the options! That way there is no dealer showing you their Circus Side Show Act (unprofessional, unethical behavior) and you just sign the paper work and get the vehicle you want. That is the way to do it; I highly recommend the online method (I think yahoo offers that method too but Consumer reports lets you know what the dealerships pay for the vehicles so you know you are getting the best price)! We bought our Honda through Perfection.

Unfortunately, I leased a new Honda CR-​V from Garcia Honda yesterday. The experience with the finance department was a nightmare and I deeply regret that I didn’t just walk out. They repeatedly tried to sneak in extra charges and tried to include fees in the financing that I was paying upfront.
I called today to complain and asked that the finance department call me to go over the paperwork again. Of course, I haven’t heard a word from them.
My recommendation is to stay far far away from this dealership. I have a very serious case of buyer’s remorse.

Terrible, terrible service. First they told us that $ 800 off the sticker price was the“best” they could do. The next few days they kept calling us back slowly reducing the price. We walked away because they were still going to charge us several thousand more than what others paid for the same vehicle in the same neighborhood.
By the way, we went across town to the other Honda dealership, and they were quite upfront with us. Right off the bat they showed us what they paid for it and showed us the lowest price we could buy it for without all the hassle.
Long story short, don’t bother going here unless you want to spend thousands more than necessary. Go to the Honda dealership across town.