Brake Masters

Let’s start by saying if I could give 0 stars I would. Long story short HORRIBLE CUSTOMER SERVICE! HORRIBLE TECHNICIANS WORKING ON MY CAR.
After picking up my car I noticed my A/​C was full blast, my car reeked of cigarette smoke, had a very strong oil smell, and the music was turned up as if it would be a joke to watch me jump at the radio to turn down the volume when I started the car. I only went in for an oil change. I was late for work and being the manager of the place I worked I couldn’t be late.
I hope people never come to this location because all the staff need to be retrained on how to give good customer service. The up most rude people I have ever encounter. I called the store asking to complain about my car being given back to me the way it was and the «manager» said «you can come back anytime to get a free oil change if you ever want to come back.» I hope this review is helpful to people looking for a better place to go. Notice I’m not the only upset customer.

By far, worst customer service and work done on my car ever. The manager, Adrian is very sensitive about everything making the whole experience like walking on egg shells.

Service sucks!!!
I went to Brake Masters in December for an oil change with one of their coupons in December. When I got there a customer who was waiting for his car told me that I needed to let them know I was there or they wouldn’t help me. The technicians could see me through the glass and didn’t do anything to come and help me at the counter. During this time 2 ppl came and left also waiting to be helped. One technician was not busy the whole time I was there but instead of helping me, he just talked on his cell and smoked cigarettes. I finally opened the door to where the techs were and asked if someone could help me. The Mgr told me he was in a meeting but that someone should have called him. I then told him of the tech and I asked for the 1.800# for the corporate office. Instead he called a Regional Mgr and then stuck the phone in my hand told me to talk to him. While I was on the phone, the Manager present went in to talk to the tech I complained about and was pointing at me through the window. The tech then came in to the reception area where I was and started shuffling for papers (or listening to me). When my car came out I went home and called their corporate office and they asked me what I wanted them to do about it. Now I see where they learn their cust svc. STAY AWAY FROM THIS PLACE!