Brake Masters

I’m giving it one star only because I can’t do zero. We took our 2000 ford ranger in for a simple oil change yesterday and these idiots managed to put windshield wiper fluid in our coolant reservoir and either were to stupid to notice or just didn’t want to tell us. We are on a cross country road trip and we drove many miles on it only to have the engine faulter and then refuse to start this morning. We had to have it towed to a shop to find it out and the resulting damage is upwards of $ 300. All because we decide to take our problem less car into this shop. The shop owner was rude when confronted and offered us nothing to reconcile the problem. So thanks Brake Masters for leaving us stranded over 1300 miles away from home in return for our business.

So it’s been a long time since I’ve been this angry. Either this place is the biggest bunch of stereotypical scammers, who think just because I’m a woman, I’ll believe what they tell me about my car… OR…they are the most INCOMPETENT group of mechanics out there. Either way, here’s what happened. I brought in my car because I felt some vibration at high speeds and thought, with previous experience with same issue, it was either tire balancing or alignment off. They took it for test drive and put it on the lift and tried to tell me my SHOCKS were bad (at 36,000 miles), though NOT leaking and the SHOCKS have caused my tires to «cup» (become bumpy and uneven)…to the tune of an $ 800 estimate. First off, if it WAS my shocks, they knew my car only had 36,000 miles on it and should be covered by my warranty (Hyundai is 60,000 bumper-​to-​bumper and 100K drivetrain), and should have ethically suggested I try that route before giving me an $ 800 estimate. So I took it to the dealer, thinking it was shocks and it would be covered. Hyundai told me the truth was the tires (replacement ones last year) were crap and the TIRES were the issue, the shocks were fine. So, needless to say, I will NEVER go to Brake Masters again and highly recommend you do not.

Came here to have my brakes checked and an oil change and they gave their special which included wiper blades. They didn’t have wiper blades that fit my car so they wanted to give me a fuel additive instead. I told them no because I’m afraid to ruin my engine. THEY WOULD NOT GIVE ME A BREAK ON THE PRICE!!! They still charged me full price even though I didn’t get the wiper blades that were supposed to be part of the special. Take your car someplace else, this place will rip you off!