Wendy’s

I like Wendy’s but hate this one. They get my order wrong every time. I’m really not trying to be a bratty, entitled, quintessential American that thinks everything should be handed to them immediately and whenever they want it. However, fast food has been around for decades. This is a system that has worked for a long time, and they just don’t get it yet.

Extremely slow service to receive soggy room-​temperature food. I will not return and I suggest the reader go elsewhere.

I love Wendy’s, so it pains me to do this, but I have been disappointed two out of the three times I have stopped at this particular one.
The first time, I ordered some food and a chocolate frosty. After waiting for an amount of time that I personally believe would disqualify this from being «fast food», I got to the window. I paid, and then I was informed at the window that they did not have chocolate frosties. Okay… I REALLY would have appreciated this information when I was ordering so I could have gone somewhere else, as I really only had stopped here because I wanted a chocolate frosty. I asked for a credit back to my card because I wasn’t going to just buy chicken nuggets when really the only reason I stopped was for a frosty.
Last night, I was craving some Wendy’s, so I decided to stop again. Bad move! Again, I placed my order, a BBQ chicken salad and a chocolate frosty. The lady taking my order did not indicate in any fashion that there was a problem of any sort, so I thought things were good. I waited, again, for an unreasonably long time in the drive through. I do not understand what goes on at this Wendy’s but the drive through is anything but convenient or swift or, apparently, efficient. I saw a gentleman walk into the restaurant and walk back out with food before I had even moved up one cars length. FINALLY I pull up to the window, and without even being told that there had been a problem with my order, the guy at the window asked «do you want to wait for your grilled chicken on the salad or do you want to order something else?» Wait, what? There was a problem with the chicken for my salad? I had NO IDEA because the employee taking the order NEVER TOLD ME. Ugh I was so annoyed. I felt as though he could have at least informed me first that there was an error or some sort, that the last person had ordered the last of the chicken, ANYTHING other than just asking what I want to do when I didn’t even know what the situation was. Now I see why the drive through sucks so much, the people ordering food aren’t told until they get to the window if there’s a problem, and then they and everyone else in line wait while the employees try to fix the problem. Really slows the process down.
Anyway. I was really upset because I just wanted my salad and a frosty and to call it a night. So I told the guy I didn’t want anything (somehow managed to refrain from telling him how much this place majorly sucks) and drove off.
I went to Five Guys and had a burger and a shake. AND IT WAS SO MUCH BETTER THAN ANYTHING WENDY’S COULD EVER MAKE. And I’ll bet by the time I was leaving Five guys, some poor fools were still waiting in the drive through line at Wendy’s.
I won’t be going back to this particular Wendy’s. There are much better places to waste my time.

Let me preface this review by saying I am a big fan of Wendy’s when one has to get a quick bite to eat. I’ve been to many many Wendy’s establishments and the food is consistently good as compared to their competitors – actually it’s generally better. So, this review, is about this particular location and not Wendy’s generally.
At this location today I found the usual good quality food. And I have to mention that this review would be one star but for the better than average service. The order taker and employees were friendly and efficient. But, unfortunately, this was the dirtiest Wendy’s facility I’ve ever visited. I understand it was the end of the day… but dirty floors, overflowing trash cans, dirty floors and a very large and very nasty fly grooming itself over the register was, well – not appetizing.
I am absolutely certain one person with 30 minutes and a bucket of cleaning solution and a sponge/​mop could easily turn this experience into a four star.
It can’t be coincidence this is the lowest rated Wendy’s I see in the area on Unilocal,I definitely don’t think the issue is the employees but it is certainly the management.
My humble opinion.

Went to this Wendy’s last night and ordered 2 spicy chicken sandwiches. We waited a long time in the drive thru line while they made our sandwiches. As we were eating them when we got home, we found the centers Not cooked in the center.
I haven’t had a problem at any other Wendy’s. I would not recommend this location for late night eating.
Despite numerous attempts to get someone to contact me about this, they haven’t.
I also found out from someone that had a good friend that worked at Wendy’s, the reason their burgers are so juicy is because they soak in fat overnight until use.

Unbelievable. My 9 year old daugh5ter was trying to place her order and trying to be specific because she’s had problems in the past with holding of certain items. Anyway, the girl behind the counter sauntered over and clearly did not want to be there, kept interrupting my daughter, copped an attitude when I asked her a question and with her disposition being as bad as it was, it wouldn’t surprise me if she spit in my meal. The man in line behind us walked out before he even ordered. AWESOME service, Wendy’s.