Lord & Taylor

First visit to this Lord and Taylor. And definitely my last. Couldn’t find a sales associate except in cosmetics but of course they were huddled together talking to one another and ignoring any one around them. Their loss not mine. Will never be back. Not deserving of even one star.

Purchased a quality pair of Cole Haans last evening. Searching for an employee was a chore by the shoe department but that didn’t bother me. I found the shoe I wanted so I went on the hunt. Found a group of LaT employees, 2 older women and a younger guy. One woman looked at me, with the fake smile any retailer has (I’ve been there before so it’s okay). They saw me coming. I like to give retail workers a different experience, fun understanding customers are the best ones. I said as they saw me walking over «I’m coming your way! *smiling*, can someone grab me a 10.5 and an 11? Just so you don’t have to go back and forth from the back?» And the young gentleman with a sassy attitude took the shoe from me and my friend and I followed him back to the shoes. He sloppily places the shoe back on the display and disappeared. Of course my friend and I are noting and talking about his attitude. Moments later he reappeared and said «no 10.5 just 11’s», luckily they fit me.
Now the shoes fit me, and I’m like «I sure as hell am not checking out with the queens of LaT with their crap attitudes.» So we were going to ring out downstairs but we came across a very nice Asian/​Japanese woman. She was the sweetest thing ever. She attempted to use the friends and family coupon on my $ 100 shoe purchase but to no avail it didn’t work :(. I appreciated her trying and I appreciated that she salvaged my experience at LaT. Happy Holidays to that sweet woman!
The rating is solely based on the first interaction with the crossgates LaT employee (s) between 7pm-​8pm in the second floor men’s shoe department. You know who you are. :)

After my experience yesterday at this location, I will never stray from Macys again! First off, you apparently get a hard time here trying to return things you’ve already worn even though they are defective. Macys will and has let me return ANYTHING even if its been 1 year old. The associates are jerks. Most of the associates I’ve dealt with have attitude’s, are poorly dressed, and give terrible customer service. Not to mention the management can never be found when there is an issue. Sad because its a beautiful store with great merchandise, but I can’t stand dealing with the people that they hire. What are the qualifications to working here? Be alive? I will stick to Macys for sure.

Okay this new version of lord and Taylor is a lot better since being run like a boutique, rather then a department store. I have gotten several great deals and excellent customer service. Even was greeted by several associates when I walked in. If they keep the mark downs high and the prices low I’ll keep returning to the store.

Overpriced department store, prices are very high and seems to be smaller and more expensive than Macy’s. Also coupons are a joke as they exclude just about everything they sell. Not as fun as Macy’s either, Went during Christmas and they weren’t very decorated for the holidays like Macy’s. With high prices and boring small stores at Lord and Taylor, i will stick with Macy’s

Terrible customer service! !! I was in this store and was approached 45 minutes into my shopping experience… looking for suits and sales person knowledge wasn’t there. i actually had to go to cosmetics to get help in the upper level.