Colonie Garage

I’ve been to this shop a handful of times for both my car and motorcycle inspections. The staff have always been extremely friendly and when I call to make an appointment I can always get in right away. It’s exactly what I’d expect from a local shop: quiet, great customer service, and quick maintenance service.
My only reason for not giving five stars is that I’ve only been for regular maintenance, so can’t speak to length of time or prices for unexpected repairs.

I Unilocaled this particular garage and was surprised by a single review with just one star. I was recommended to go here from various family members who have had five star service and today was a day where I needed a quick fix.
I called about an hour before they were closing to see if they could fit me in for a quick parking brake adjustment and to my surprise they said to come on in.
They got my Jetta right in and made the suggestion of replacing the cables as well as quoted me for some necessary work I need to get done when the tax return comes in. I left without a penny spent and can’t wait get my car in for its routine maintenance. I was only suggested what needed to be done (even though I know myself what the car needed and admittedly been procrastinating on) I wasn’t pushed into anything and they didn’t put any fear that my car would explode on I-​90 if I didn’t do the suggested maintenance. I couldn’t of had a better experience.

I was disgusted with my experience at Colonie Garage. The only good part in all of it was that they were willing to finish a job we had already started on our own, so it was kind of a mess. In the end they ended up strong-​arming us into buying parts from them anyway… they were sexist and awful to me. Don’t go there unless you’re a man, or have a man to do your talking for you. My car is white, and they left grease streaks all over the front and actually TOLD ME to clean it myself, and «dish soap will work just fine.» they left the light bulb for the blinker hanging down, the underside of the bumper was cracked when I got it back, and they made disparaging comments to my face about my car (which you never want to hear when your car is your baby and you’ve put a lot of time into keeping it running smoothly.) Everyone I dealt with was unprofessional. The real icing on the cake was when they called me and told me to «pick it up tomorrow» and I drove all the way there to find out they weren’t even open that day. Didn’t even get a hint of an apology for that one.
Obviously, I won’t be dealing with them again. Save yourself the frustration and go somewhere else. Please.

This crew is great. I was in a pinch to have my NY state inspection done on my vehicle that day. I visited eight different garages in that area that afternoon and none would agree to inspect my one year old car.
The mechanics al colonie garage not only inspected my car just after closing time but completed it thoroughly and in a timely fashion. They were very professional, polite, and made themselves available to answer all the questions I had including when they looked at to complete the inspection. For $ 21 for a complete inspection they were also affordable as friendly in comparison to other corporate garages.