Best Fire

Our last set of deck furniture lasted about 20 years. Needless to say, we prefer to buy quality. Best Fire Hearth & Patio offers a large selection of high quality outdoor furniture in one location. After browsing and sitting in various manufacture’s products we decided upon a product built locally by Telescope.
At this point, the salesman who was assisting us (Tim Fleming), and not hovering over us while we browsed and tried out different chairs, sat with us to help us select furniture color and fabric. He was very helpful throughout the entire transaction. He knew his store’s products very well, including available fabrics. Because of his knowledge, we also discussed with him a second project we were considering which included the repainting and reupholstering of some existing chairs. He was equally helpful in indentifying the style of our chairs and assisting us with a quote for this project. While no decision has yet been made on this second project, our Telescope furniture has been delivered within the projected 3 weeks.
Finally, Best Fire inspected the Telescope furniture before delivery and noticed a small imperfection in one of the chairs. Upon delivery the imperfection was pointed out to us and we were informed that a warranty claim had already been submitted by Best Fire on our behalf. The replacement chair should be delivered in about 3 weeks at which time they will take back the damaged chair.
This is the kind of service and attention to detail that you look for in a company. There is no doubt that we will consider Best Fire for our future business needs.

A few years ago my wife asked to use the grill and I said no. I was tired and did not feel like going outside to grill. She corrected me and let me know she knew I was tired, she wanted to do the grilling. The grill has always been my zone, she leaves it alone and I leave the vacuum cleaner alone. She would not let up, and eventually I said fine.
Twenty minutes later she came to me and said the grill was on fire. I told her it was a good thing, that’s how the food gets hot and the cooking takes place. Once again she corrected my misunderstanding… she somehow managed to set the actual grill on fire. Flames were everywhere, the handles melted, and the grill was toast.
Oh, yeah, this was two weeks before what has become our annual BBQ weekend and we were expecting 30 – 40 guests.
I knew what grill I wanted, and just needed to get it. I shopped around and found it at Best Fire. While other places were less expensive there were issues with available stock and delivery time. I wanted the grill and I wanted it now. They delivered and set up without any hassles.
This year I noticed a crack on the grill. I checked with Weber and there is a 25 year warrantee on the piece and they had a replacement on the way the next day. I did not want to take everything apart myself so I checked with Best Fire. I arranged for the grill to be picked up and serviced. While deciding on price I mentioned I was already planning on having the grill through a cleaning/​tuning at the end of the summer. They agreed to do the repair for me under the same price.
They said it could take up to a couple weeks after they picked it up to get it back. Instead, they called me the next morning to let me know the service was done and they could return the grill. I mentioned I was busy at work and couldn’t get back to the house, I was told as long as my dogs are inside they know where to set it up and they would leave an invoice in my mailbox.
In all honesty, the only hassle I had with Best Fire was they did not leave an invoice. I did not want to forget, so after one did not arrive in the mail the next day I just went into the local office in Albany and paid them.
Best Fire is not the most inexpensive place you’ll find. While you will pay a premium for everything, they offer premium service and really only carry premium products. You are not going to have to sift through a bunch of no-​name grills when you know you want a Weber. If you want cheap you can go to a big box store. The service is really second to none, I have been very satisfied with everything they have to offer.