Hoffman Car Wash

I give them 2 stars for their clean facility. I’m not from this area (or NY), just visiting, but their prices are way too expensive. It would be nice if they posted the prices somewhere at the entrance of the car wash, maybe I would have left and saved my money… This car wash could not compete in California or Florida, two states I’m familiar with. They didn’t clean my tires or rims and when I question that, they told me I have to ask for it… say what. If you don’t post prices or options, how do the new customers know?
I had to request additional bug removal –clean up at the from of my car and finally got my own rag and had to clean up the water spots, bugs, sunroof… etc. I can’t recommend this car wash, will never come back, and only wish I could open a competitor down the street…
I’d run this place out of business…
Good luck customers…

I had a horrific experience at Hoffman’s. I paid for the $ 30 (the most expensive exterior and I interior wash they offer) and I was sorely disappointed. After I left the interior of my car looked exactly the same and the exterior was still sopping wet. I would’ve been better off saving my money and washing it myself! Overall, a terrible experience that I would not recommend to anyone!

They do a good job on the quick. Yes your car will come out with a few nooks and crannies that didn’t get vacuumed or the exterior could have been handled a little bit better but their prices are reasonable and it is a heck of a lot better then doing it yourself in the winter months.

2.5 stars but I’m rounding up to 3 stars just because I’m that ecstatic about getting my car washed. It’s been awhile.
This review is difficult to write simply because I haven’t seen the spectrum of car wash services available in the Capital region. I can say that compared to much of Southern California, the services here are sub-​par to say the least. I had option 1 ($ 29) for an ultimate inside and outside wash that includes vacuuming of carpets, wiping of the interior dashboard, windows, and other panels, 2 step polish, teflon coating, pressurized wheel cleaning and hand dried exterior wash. Considering that I opted for the most work to be done to my car (all other options on the menu were less expensive variations of option 1), I had my car returned to me with interior panels still dirty (the area where your shoes hit the side of the driver door when getting in and out), dead leaves on the carpet on the driver side (why would you leave dead leaves on the carpet if you say you’re going to vacuum it?!), and an uncleaned cup holder area. I realize that my cup holders aren’t particularly dirty, but there was some lint and dust inside that should have been picked up.
So the question now remains — if I’m not happy with the service I’ve received, where should I go instead? I plan to do my research, but I can foresee how if there aren’t many options available, (my initial search only showed select places that do BOTH interior and exterior cleaning), then I would have to return to Hoffman. Perhaps that is why there haven’t been changes to the service even with mediocre Unilocal reviews posted since people have no choice but to go to them. If anyone has insights to what’s available for car washes, I would love to know more.
Before concluding the review I will put a word in for the gentleman who assisted me when I first arrived. He was friendly, patient, and very willing to answer my questions about their services. Just for that I’ll give Hoffman’s an extra half star (in addition to me being so happy my car is now actually white again).

I had a full service inside and out wash today, and it was not a high quality job to say the least. When I got the car, the driver’s floor mat was still dirty and the passenger floor mat wasn’t fastened in. When I got back to my office I was able to notice the tire shine was barely done, the back door jamb was only half wiped down, and out of the sun, I was also able to notice a lot water spots on the driver’s window. Also, while watching them work, I didn’t really like to see them wipe the inside of the car with the same towel as they used on the outside of the car. Finally, the windshield inside was only cleaned 80% leaving the bottom untouched, and the rear windshield wasn’t cleaned at all. I could only see that with oncoming headlights and lights in the rear window.
When I complained about the carpet a manager came over and just brushed it off with his hand. I also pointed out another interior item that wasn’t really taken care of and he said «you didn’t get the detail, so we just wipe things down a bit inside.» Well for $ 35 I expect a job well done. Why on earth would I spend $ 200 on a detail, when the «full service» wash is so carelessly done? How could I trust $ 200 would be worth my money?
The sloppy attention to detail and careless response of the manager doesn’t really inspire me to come back. Also, the cashiers couldn’t be bothered to say hello or thank you.

Hoffman Car Wash suffers from not having any real competitors. For the money they consistently turn out subpar service. I’m sick of going there and getting a $ 27.00 car wash and having to ask to have my wheels dried off. I’m originally from Albany, now living in Maryland where I get a full service wash for $ 24.00 from a car wash with the same volume of cars as Hoffman. The difference is the consistency of quality with their work. On this particular visit my wife wanted to get her truck detailed. We were quoted a price of $ 130.00 for an inside & out detailing. When she goes to pick up the vehicle she refuses to accept it because of finger prints and streaks on the body of the truck and the windows were streaky. The cargo area was basically untouched. They ask «well, what do you want to do «she said «take it back and do it again !» I will give them credit that when we got it back it looked good but why did we have to ask for it ! Stop trying to pass off shoddy work hoping the customer doesn’t complain ! They wouldn’t/ couldn’t operate like this if there were a formidable competitor around. Stop worrying about volume Hoffmans. Every car is special, especially to the person bringing it up there.

Don, Clifton Park N.Y. Beware of Hoffman’s Car Wash on Central Avenue in Colonie, NY. I got robbed In May of 2013. An employee at the car wash went into my glove box and stole gift cards I had stored there. I called Hoffman’s as soon as I discovered the theft. I was told they had a problem with thieves stealing from vehicles and one was recently fired. I was also told they would «make it right» and I would get a call back. After 3 phone calls from them and being grilled on my story (even trying to trip me up on my story) I got nowhere. They were trying to make me feel like I was doing something wrong! I was told by a manager that «the best we can do is give you free services» (so I can go back and possibly get robbed again?) No Thanks! I think it is important that I let the public know of this bad experience. Check your car now if you have been to a Hoffman’s Car Wash recently. You may not be aware you have already been robbed. This gave me an awful feeling that some bad guy was riffling through the personal belongings in my vehicle.

Hoffman’s Car Wash has proven to me to be a classless organization .Went for an inside and out clean on busy Saturday. The car came out of wash with deep scratches all over (hood, roof, back doors) and a sub-​par cleaning job on the inside. Plus a gouge in the leather on the door handle. We meet with the store manager that day who claims it could not have been them. Then meet (a few days later) with the their «Regional Customer Satisfaction Manager» and District Manager and they all stuck together and said there was no way my car could have been scratched in their car wash and I could take them to court if I wanted to. The district mgr called us liars and gave every possible (and ridiculous) scenario (other than their machines or crew) that caused the damage
Even showed them how crappy of a job they did on the inside too and they still took no accountability. Enter at your own risk when you go there people. The District Manager found a cat hair in my car and said that its obvious I had a cat in my car and must have let it on the car and the cat must have made the scratches. There managers were absolutely horrible and shouldn’t be dealing with the public.
Regional mgr said none of the crew wear belts or their phones on their waist so the hole in the door handle wasn’t them. And if it is busy then something’s do get missed… So wash your cars in the rain for better service!
And we were told we «threatened «them by saying we would not utilize their services anymore

I have been a customer of Hoffmans for years… despite having my vehicles damaged quite a few times. Several years ago my leased Mercury Milan was driven hard into the rail in the wash, damaging the alloy rim pretty badly. They admitted it was their employees fault and I eventually got the wheel replaced by them.
They also dented the door on another new car but swore up and down it wasn’t done at the car wash. I agree with the others on here who have stated that Hoffmans has pretty much owned the business in he area for far too long and have gotten large and lazy, hiring incompetent people (kids) who could care less about the vehicles they are cleaning. We need someone to come into the area with a new franchise car wash to give the some competition.

MIKE NICASTRO IS THE BEST EMPLOYEE THEIR he’s sweet, nice, always does a great job on my car and the supervisors and managers should take notes on this kid! And promote him, Great kid with a bright future

Horrible customer service. I went there for a car wash and the attendants are very rude, my car was also damaged while exiting their wash. (my rear bumper was torn from the car) and the attendants told me it was my fault and my problem and refused to help any further the shift manager said to contact their customer service manager in the morning whom I have yet to hear back from so far. Will never be visiting them again.

We brought our car here for a quick wash after a cross country trip. The service here was pleasant and quick. They did a good job and cleaned just about every nook I expected them too. Overall, it was a decent experience and I’m sure I’ll definitely be back.

I would give this a better rating but I think they need to overhaul their customer service. I had brought two vehicles in to get cleaning like a serious detailing job, I take attention to detail and almost should have done it myself, But i have this idea «treat it like you own it» kinda thing, but make sure you check your vehicle over before you leave. After both cars i had to have them redo things that were clearly still dirty, or smears of whatever on the windshield, come on guys.
A time earlier I brought in a Suburban to get worked on and i had the full detail and clay something or other, I sat there for 3 hours watching this one kid work on my truck by himself, one would come over for like 30 seconds then leave, I tried giving this kids a decent tip for doing all the work when he then explained that it has to go in the tip box for everyone… I was not amused by this, even after talking to a manager he gave me this lame ass excuse that well you had somebody greet you and, dried off your truck and checked you out… I get that, BUT i didn’t deal, or watch all these people work on my truck for 3 hours! I didn’t feel that was fair. I realize hes getting an hourly wage, probably still in high school, but still HE DID ALL THE ACTUAL WORK.

Wow — What a lousy experience I had today. Thought I would get the car cleaned for my birthday — bad idea. I am going to strongly lobby for Delta Sonic to come into the Albany area. When I complained about a really poor job done at the ‘full service’ (that’s a laugh) Clifton Park location, I got screamed at by an employee who reached up on my dashboard and snapped the base off of my GPS. The 12 year old manager who came out told me it was my fault too and apparently my fault that he was busy and short-​staffed. The car looks like crap — no hand drying on one whole side, dusty instrument panel, dirty windows and not even a hint of air freshener. Give this and all Hoffmann’s a miss. They have been the only large game in town too long and apparently don’t need anyone’s business. Over-​priced, short-​staffed, and ignorant employees being managed by apathetic, lazy people! Too bad there isn’t a zero-​star rating on this site!

I’ve consistently had a positive all around experience at Hoffman-Jiffylube’s and this location is no exception. The technicians are quick and courteous. The facilities are clean, free coffee, free wifi and just an all around good feeling. Frequent discounts are offered and the service is speedy. As with most places, they do try to sell you on additional services, but they do offer what’s in the best interest of your car and it’s easy to say no. As I’m writing this, a tech came and told me that they accidentally locked my keys in my car, but that they were going to use their unlocking kit to open it right up, how inconvenienty convenient… and they gave my a coupon for a car wash for my troubles.
I love this place.