U.S. Bank

Very poor customer service. Assistant Branch manager racist, unethical and frustrated because I was frustrated. Will be making a corporate complaint on both Branch Manager & Assistant Manager.

This Bank is Not about customer service, have an attitude problems. Tried setting up a special account and after 3 tries they struck out. The legal department did NOT give a list of required documents at the initial visit instead kept comming up with additional documents needed felt they didn’t want the business and they won’t get mine. Good luck on the legal expertise.

There needs to be a 10 Star button for this business. Renee, Traci and the rest of the staff make you feel right at home when you come by. They know almost everyone’s first name when they walk in.
I have 3 of my businesses bank accounts with them and they are always helpful.
They even take the time to greet my children when they come in and deposit their birthday/​allowance savings.
If you own a business in town you should definitely move from the big banks to this hometown service oriented establishment.
Great job guys!!!

Great service, helped me deal with a huge international mess up on my end with speed, competence and friendliness

I recently started banking with US Bank, and though I didn’t sign up at this location, it’s only a five minute walk from my job, so I frequent it the most often.
I really like this branch. Everyone I’ve encountered so far is friendly, efficient and professional. They don’t ever rush me, and they’ve provided me with top-​notch service every time.

Great bank. Always in and out very quickly. Helpful friendly staff.

Customer service has always been a nightmarish joke with US Bank, but this location took the cake without a doubt. They have no people skills at all and have a disgusting fee structure on top of that. Do NOT do any financial business with this company. Take your business elsewhere and hopefully US Bank will fall to the likes of Bank Of America.

Best place to trust your money with!!! I’ve bounced around to all the banks you can think of and this bank I’ve actually stuck with. Their customer service is awesome and considering how many ppl bank with them they are very personable. As soon as I walk thru the doors I’m greeted by name! Now what other bank does that?! 5 star customer ranking for sure. I’ll never leave you guys

I joined US Bank years ago because a wise person told me of that Wamu was going kaput, and they really like US Bank. I have visited all 3 on the island (I’m not including Bay Farm, that’s NOT Alameda as far as I’m concerned) and this by far is the one you want to visit.
2, (not 1) women say «Hello! Good Morning» each time you walk in. They seem sincere. All the tellers are friendly. One even informed me about this program that gets me this free promo for STUFF. That’s good service.
One employee here flirts with me when I am dressed for work. Never when I come in casual. Maybe she just prefers an executive man, I can’t blame her.
Why the 1 star reduction ?
The ATM outhouse in front. It smells funky in there. They need to Febreeze it daily or some ish. It’s getting to be a problem. The other day I looked for signs of this ferocious, non flatterring scent, but I have yet to detect the problem. Maybe US Bank will read this and start leaving those Coconut scented air fresheners inside. That’d be way sweet.
Other than that, I love this location.

Awesome. I have been a customer for more than 10 years. I love the fact that there are 3 different locations in Alameda. Franco at the Safeway (Towne Centre) branch is the BEST. He has been a fantastic help to me on many occasions. Love it!

There’s really only this one and the one on 20^th st. Both totally inconvienent locations. I think I am destined to always live ahead of where U.S. bank builds locations — I swear it’s so they can keep charging me extra to take my money out of another bank

Why in God’s name I have to drive to Ala-​freaking-​meda to go to the nearest US Bank branch I will never know… but alas, it is so.
Thank God for navigation, because I never would have otherwise been able to find Alameda, let alone US Bank.
This branch was dead empty when I went on a sunny Wednesday afternoon. The clerk was SUPER speedy and nice. I’m not sure how I feel about coming here all the time (Ala-​where?), but since it’s the closest thing outside of SF I’m afraid I might be here every so often.
Who knows Alameda… we might soon become friends.

Yay, a great full service bank with friendly tellers, a merchant window and reasonable fees.
When someone compromised my account and the oafs at their San Leandro branch gave away $ 4500 in cash, this branch held my hand through a painful and difficult process.
Kudos to Marcene and Wendy for always being accurate, friendly, helpful and just as cool as bankers could ever be.