Citibank

Do not do business with this branch-​horrible customer service, long lines, endless waiting, manager is not informative, pens broken on customer desk. Bank doesn’t care about customers. Computer system is always down. Had to wait 25 min just to cash a check. Sad. Try banking with Chase instead-​service is awesome there!!!

OMG, This is prob the worst banking experience I ever had. About 10 minutes ago, I walked there from my business which is locally own for 20 years. I went to make a credit card payment, The teller «Jessica» asked me if I ever make a payment before? I said yes. then she response back, I need to see your ID and I need you to write down your ss# on this paper, which is a small scratch paper. I told her here is my ID and I can give you my ss# but I am NOT going to write it down on a piece of paper. FIRST, REMEMBER privacy act. I can give you my ss# to verify any info you need or want, but I am NOT required to write it down on a piece of paper, I am NOT apply for any credit so you have NO RIGHT what so ever ask me to write it down. How secure is that piece of paper is going to landed? in someone’s hand? come on now, I know you and your bank has a policy to follow, but verbal verify seems not enough and only way is to write my personal info on a piece of paper? This is ridiculous, SECOND, when I mention I own a business 2 mins away on Park street, and she wants detail of what I own. well… I did tell you where and exact location is, and I am a VERIFY «City Vendor» do you still have to treat me like a criminal? Management at this location must doesn’t do their training right. and if any Unilocalers reading this, be careful with your personal infos given to this branch.

It’s a good location but they really are under staffed and every time that I’ve been here whether weekend or weekday, morning or afternoon, it’s been really slow service and takes me longer than I would expect being in a bank. If you’re someone looking to have better banking service in person, this is definitely not a place for you. Unless of course they improve their service quality.

Have always had a friendly teller/​bank staff when I’ve had to go inside.
They don’t make me fell rushed even when they are busy.

This bank is the worst! They have closed most branches, but back hours, limited the number of tellers so that there are long lines. They have lots of rules to limit services like check cashing and won’t tell what the limits and rules are… They wait till you come in and decline the customer. Horrible for a business owner and all of the elderly people in there were having the worst time…

Waited for an hour! I was here to open an account and again they are understaffed. I don’t understand why are they always understaffed. Parking is convenient otherwise I would not come to this branch.

You walk in and although there’s air-​conditioning you start to feel like it’s a gateway to hell. It’s a large space and always under staffed, people wait in lines and they start to feel death warming over them. I suspect these «banks» will no longer exist in 5 years.

Citibank was an easy in and out for making my CC payment. no drama. little waiting.
jus a chance run in with citibank as i was checking out a coffee shop…
parking rates have gone up in alameda. used to be so cheap. now it’s 25 cents for 10 minutes.

Had high hopes for this bank due to the fact my fiancé has been banking with them for over a decade. We opened a joint account and as we were signing the papers, they spelled my name wrong. I am not quite sure why my information wasn’t verified but that resulted for me to try to correct it the next day. I came back the next day and I wasn’t able to correct my name because I had to wait for an officer and didn’t have the time to do it. That was really annoying because the guy who helped us said I can go to anyone. FAIL.
I come back the third time… and they tell me I can’t change my name because my fiancé had to be there as well or he would have to come back in a couple days to sign for a name change. That was super annoying. I had them close the account because of inconsistency. The guy (Demetrius) didn’t specify it had to be an officer and my fiancé had to be with me to sign the change. Horrible customer service due to lack of detail and communication. I’m not sure if the guy was new or he just didn’t care.
The whole thing about this is that when I closed the account; I thought it was stupid how my fiancé didn’t have to be there to close it?! If there was money in there, I could’ve been a psycho gf and took all the money. When they did close it, it took 5 seconds to close the account. It was so stupid. I understand things happen but the whole process was ridiculous.

I don’t bank here normally but I do keep an account here so I do have to drop by the branch every now and then.
This review is about this location and its service. Overall it’s clean and the tellers are friendly and nice. The bankers here are also helpful and make sure you understand everything that is going on. I did appreciate the fact that Noël went the extra mile to find me the best type of account that would fit my needs.
The only downside though are the rates at citi, so high and in order for you not to get charged a monthly service fee, as I was bleeding money each month, you have to put a good amount of money into the account. Money like that you just don’t find lying around… Or grow on trees…

I came to this bank to pay my credit card bill because it was closer to home than the one in San Leandro. This bank is spacious, modern and well lit, which is okay.
I couldn’t believe there was nobody in line. Well, I did not have to wait long… immediate service. There were several teller windows and only one bank teller to assist customers. The other teller must have been new, as she was being trained by management. The bank teller was friendly and helpful (4 star).
Even though I don’t have anything against the employees of this bank, I do have a gripe about the bank’s simplicity card (Master Card). They will invite a customer to apply for this credit card with 0% interest for 18 months or so, and then after that promo period is over, the APR is 21.99%. This high APR is what I am being charged, and comparing it to my two VISA cards from my credit union (APR 9.9%) and Nordstrom (APR 14.5%), it will eventually be a good bye to Citibank again. It’s a 2 star for this bank’s high APR on its simplicity card. Average rating = 3 stars.

I had high hopes after reading other reviews and I do give kudos to Lester Wong for his several attempts to get things working for me but the bottom line is Citibank apparently has never figured out that a person living in a boat in a marina uses a private mailbox service (UPS store in my case) and has no utility bill other than a cell phone (doesn’t qualify). Therefor the promised credit card tied to the bank account could never be issued regardless of my excellent credit rating and the yeoman efforts of an excellent employee. I give up. Taking my business elsewhere. The one star is for Lester’s hard work, the convenient location, friendly people and lovely facility. But Corporate blew it big time.

This place is really spacious, especially noticeable during times when there aren’t too many customers. Free public parking located behind the building. Free treats like coffee, cookies, and granolas are available while you wait. If you need assistance from a Personal Banker, ask for Lester. He’s really knowledgeable, courteous, and clearly experienced.

Been banking at this Citibank branch on Santa Clara Ave for many years. We conduct most of our banking transactions on the ATMs but there are occasions where we need teller service. Our transactions have always been conducted professionally by friendly and efficient tellers.
The bank’s parking lot is across the street as the adjacent lot is a metered City lot.
Overall, good banking experience at this Citibank location.

I had a very weird experience with this Citibank branch. I was home, and someone identifiying themselves as a bank manager called me from the downtown Alameda bank. They said I wasn’t using my ATM card right and I need to correct myself immediately. She spoke in a stern voice.
I called the 1 – 800 number, and Citibank said no bank staff would call me at home. Later, I went to the Webster st bank, and they said the same thing.
Yesterday, she called me again and repeated the same message. I got her name, and told her I already reported her to Citibank. She said…”well okay then… as long as you got the message.”
Very weird staff at the that branch.

Tellers here are nice and friendly if you need to use them,
love the atm for taller people, hate to have to bend to see the dang screen, the only annoying thing is that the machined beeps alot and it is quite loud.
I have opened up two accounts here, and always in and out quick.

I don’t drive so no need for parking…
The upset reviewer sounds very. well… There are things that the bank teller’s computer won’t show, so you actually have to call. To have a fit (as it seemed that you did because they would not give you information that they did not have), YOU were the one being disruptive. Seems they tried to handle you gingerly, but the banker probably had the last straw by your disrespectful behavior of putting your feet up on the chair (a common sign of disrespect. If it’s disrespectful on BART, how much more so at a place of business).
You may not have heard from Citibank, because you actually need to call and get that information– just like the teller said. You may have become used to people groveling over you when you get moody and dissatisfied, that’s why you considered them unprofessional. In fact, the best thing for them to have done was to tell you that you are causing a disturbance and asked you to leave. Then again, they may have not done that because of liability reasons.
Calm down. The world does not revolve around you. Take time to look at your own erratic behavior (That’s what I am guessing by the way you self-​described your behavior resulting from the bank people’s responses.)
Oh, it’s a great bank!